- Tell me something about yourself? …
- Why do you want to join in BPO? …
- Why should we hire you? …
- What is the difference between the shore and offshore outsourcing? …
- What are the different types of BPO? …
- Are you Comfortable with the shifts and as well night shifts?
Regardless of what the economists say about equalization of the global economy, one thing remains in tact: Call center operator in India costs a business five or even ten time less than an operator based in the US. The same applies to an accountant, desktop support worker, and web developer.
BPO is here to stay, and you will find many job openings in the field on any major job board.
Whether you will outsource front office (customer support, tech support) or back office operations (HR, accounting, payroll) in your new job, for some foreign company, the interview process will be the same. We will have a look at it in this article, including questions you will get in each round of interviews. Enjoy!
BPO Interview Questions and Answers | Most asked sample BPO Questions |
Questions About Experience And Background
Below are few interview questions the interviewer may ask to assess your background and your interest in the position:
What do you understand by in-bound and out-bound process?
By asking this question, the interviewer is trying to assess your basic knowledge of the processes followed in the industry. It helps them to analyse your appropriateness for the job position.
You can answer this question by explaining these processes with examples. If you have worked on these processes in your past job, it would be great to explain with the help of your experience.
Example: “In-bound process means you are handling the customers incoming calls to provide them the assistance on the service or product they have availed. For example, on-call technical support or complaint registration.
Out-bound process means you are calling the customers from the database you have got from the parent company. The purpose is to create and convert leads to increase the business of the company. For example, calling customers to sell credit cards or marketing new products or services to the customers.”
In-Depth BPO Interview Questions
Below are a few interview questions that an interviewer may ask during the interview to analyse your in-depth knowledge about the BPO industry:
The expansion of the Indian BPO (Business Process Outsourcing) industry, which started in the mid-90s, continues even today, though at a more sluggish pace of 14%. The subcontinent remains the world’s preferred destination for BPO companies to set up shop with 52% of the global workforce in this industry being Indians. As business processes evolve and become more demanding especially in a knowledge- and information-based economy, a career in the BPO industry will continue to be a great option. It doesn’t matter whether you’re a fresher or you have some experience, with the right skills, you can make it big.
Remember, there is more to an interview than simply knowing all the right answers. Also, don’t forget to be well-dressed, confident and polite. All the Best!
Since effective communication is a highly-valued skill in this sector, any interviewer will test how well you express yourself. Luckily, BPO questions are easy enough to pre-empt and prepare for. Here are top 10 BPO interview questions to help you prepare for your next BPO interview.
How BPO Interviews Work: Rounds of Selection
The company for which you are applying can have different rounds of interviews and tests. They may include:
At some companies, youll have to appear for all the above rounds; at others, you will only have to go to a single selection round, a personal interview (PI). You will always have a phone and/or personal interview, and there will always be questions you can prepare for.
A vertical BPO mainly focuses on providing functional services in a limited number of industry domains.
Onshore outsourcing can be defined as anything outsourced nearby the country, whereas Offshore outsourcing can be defined as a project or work allotted outside the country, which is not nearby.
Web chat process is a method of communicating with the customer in the call center via chat heads on the website.
Manufacturer Outsourcing is the most common outsourcing service. It involves an organization with industry-specific production of goods.
Insourcing is a contradictory term of outsourcing. In this work sourcing type, instead of outsourcing various work to vendors, they insource within the organization.
FAQ
What is BPO answer for interview?
Why do u want to join BPO best answer?
Because business process outsourcing offers a promising career growth and opportunities. Plus it gives a great exposure globally. It is a most stable sector and a fast growing industry. Thats why i wanna put my career path in this industry.
What are the questions asked in BPO interview?
- Tell us something about yourself?
- What is a BPO?
- What is your weakness and how are you improving it?
- Where do you see yourself in 5 years?
- Are you willing to work night shifts?
- Why do you think this industry is right for you?
- What are your salary expectations?
Why should we hire you BPO?
