With a legacy of innovation stretching back to 1919, Hilton Hotels & Resorts, founded as Hilton Worldwides flagship brand in 1919, continues to satisfy the needs of savvy travellers worldwide. As a leading hotel company, Hilton strives to provide guests with an experience that reflects care, respect, and value. Hilton is one of the top fortune 100 companies in the world.
- Tell me about yourself. …
- What is your greatest weakness? …
- Tell me how you handled a stressful situation. …
- Describe a situation that required you to go above and beyond for a customer. …
- Tell me what you liked or disliked in your previous position. …
- Behavioral. …
- Leadership. …
- Technical/Skills Questions.
Top 5 Hilton Hotels Interview Questions and answers
17. Describe How You Would Deal With Unsatisfied Customer.
How I will handle unsatisfied customers will depend on the situation on the ground. I can handle unsatisfied customers using different strategies such as responding to the situation immediately the customers say that he or she is not happy; offering to do the dish over rather than making amends; offering an explanation of what went wrong without belaboring the point; owning the problem as well as being transparent as possible.
Top Hilton Front Desk Interview Questions
It is one of the classic questions that gets asked frequently. The interviewer is looking for details not mentioned in your Resume/CV.Â Provide a clear and crisp answer, as this question will set the tone of your interview.
5 What is your greatest strength?
Ans: A great answer to this is that you are a quick learner. This will help them to spend less time on your training.
1. What should I wear to a Hilton interview?
You should wear formal clothes. You should wear a proper suit, black shoes, and a cheerful smile.
8. Briefly, Describe Some Of The Things That Make Good Customer Service.
Several factors can be considered as good customer service including greeting customers nicely; using polite language; keeping a smile as you serve them; helping customers efficiently; ability to understands and relate well different customers; demonstrating that you have experience with the industry’s products; ability to listen and communicate to customers, ability not to keep customers waiting for long before they can be served, etc.
2. Briefly Tell Us Why We Should Hire You.
Besides having a diploma in food and beverages, I am a fast learner, flexible, customer-focused, hardworking, and a great professional who can effectively work independently and as a team. I have read the job description and I am aware of the responsibilities that await me here at Hilton should I get this job.
I am very confident that I will impact your team positively and provide a level of service that will delight your customers. Should I get hired for this role, I will demonstrate my loyalty by ensuring that I perform my duties to a high standard. I will commit myself to ensure that your customers will keep on coming back again and again.
4 What is your greatest weakness?
Ans: This question is designed to assess your capacity for self-improvement. You can give them examples of how you have overcome a professional weakness. This will help them to figure out your level of self-awareness. Make sure, you answer it honestly as nobody is perfect. Don’t state a weakness that is a deal-breaker.