Top 50 Desktop Support Interview Questions and Answers (2024 Edition)

Are you preparing for a desktop support engineer interview? Look no further! In this comprehensive guide, we’ve compiled the top 50 desktop support interview questions and answers to help you ace your next interview. From fundamental concepts to real-world scenarios, this article covers a wide range of topics essential for any aspiring desktop support professional.

What is a Desktop Support Engineer?

A desktop support engineer is an IT professional responsible for providing technical assistance and troubleshooting solutions to end-users within an organization. Their primary duties include installing, configuring, and maintaining computer hardware and software, resolving technical issues, and ensuring smooth operation of desktop systems and peripherals.

Why are Desktop Support Engineers Important?

In today’s technology-driven world, desktop support engineers play a crucial role in ensuring that employees can work efficiently without interruptions caused by technical glitches. They help maintain productivity by quickly resolving hardware and software problems, enabling employees to focus on their primary tasks. Additionally, desktop support engineers contribute to the overall security and stability of an organization’s IT infrastructure.

Desktop Support Interview Questions and Answers

Fundamental Concepts

1. What is Active Directory?
   Active Directory (AD) is a directory service developed by Microsoft that allows administrators to manage and control user accounts, computers, and other resources within a network. It provides centralized authentication, authorization, and access control mechanisms for network resources.

2. What is DHCP, and what is its purpose?
   DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to automatically assign IP addresses, subnet masks, default gateways, and other network configuration parameters to devices on a network. Its primary purpose is to simplify the management