For residents of the Town of Narrows in Virginia, paying bills and utilities just got a whole lot easier with the launch of the Town of Narrows online bill pay system. This new digital payment platform provides a quick and convenient way for citizens to pay their town bills and utilities online. In this article, we’ll take a look at how the Town of Narrows bill pay works and the key benefits it offers residents.
Overview of Town of Narrows Bill Pay
The Town of Narrows bill pay system allows customers to pay their town utility bills including water sewer and garbage services, entirely online. The online bill pay is accessible through the Town of Narrows website and integrates directly with the town’s utility billing system.
Some key features of the Town of Narrows online bill pay include:
- Secure online payment portal
- Option for one-time or recurring payments
- Ability to store payment profiles for future use
- Payment reminders and notifications
- View account balance and payment history
- Available 24/7 for payments at any time
The bill pay system is provided through a partnership between the Town of Narrows and Invoice Cloud, an electronic bill payment service It’s designed to make paying town bills quicker and more convenient than ever
Benefits of Town of Narrows Online Bill Pay
The Town of Narrows bill pay platform brings a number of important benefits and advantages to residents including
Convenience
Paying bills online 24/7 is much more convenient than having to mail payments or pay bills in person during business hours. Customers can pay on their own schedule, even late at night or early morning.
Efficiency
With online payments, bills get paid faster without having to rely on postal delivery. Payments can be made in just a few clicks from home.
Security
The online payment portal uses industry-standard encryption for safe, secure transactions. Customers can safely store their payment information for future use.
Payment Reminders
The system can send email or text reminders when a bill is due, helping customers avoid late fees.
Account Management
Customers can view their account balance, payment history, and utilities usage online at any time. They can manage recurring payments and update settings.
Cost Savings
Paying bills online avoids postage costs. And paying on time avoids late payment fees.
Environmental Benefits
Going paperless with online payments reduces environmental waste from paper bills and checks being mailed.
Ease of Use
The online portal provides a simple, user-friendly interface. Payments take just minutes to complete.
How to Pay Bills Online
Paying your Town of Narrows utilities and bills through the online bill pay system is quick and straightforward. Here are the steps:
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Go to the Town of Narrows website and click on the “Pay Bills Online” link.
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On the payment portal, click on the “Pay Bill” button.
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Enter your account number and last payment amount – this logs you into your account.
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Select which utility or bill you want to pay. View your balance due.
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Enter the payment amount and select a payment date.
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Enter your payment method – credit/debit card or e-check.
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Review the payment details thoroughly before submitting.
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Confirm the payment and receive a confirmation number.
You’ll receive an email confirmation with your payment details. The payment will be processed and posted to your account on the date selected.
For recurring payments, you can store your payment profile securely on the portal for future transactions.
Getting Support
If you have any trouble with the Town of Narrows online bill pay system, customer support is available. You can call the billing department at (555) 123-4567 during regular business hours for assistance. Support staff can help walk you through the payment process, answer questions, and resolve any technical issues.
The bill pay portal also has extensive online help resources, including step-by-step instructions, FAQs, and how-to articles. Just click on the “Help” link at the top of the portal for assistance.
The Town of Narrows bill pay system offers an easy and efficient way for residents to pay their utility bills and town fees online. By taking advantage of this new digital payment option, citizens can save time and money while accessing more flexible bill payment. With customer support and helpful resources available, the transition to online payments should be smooth. The Town of Narrows bill pay portal brings billing and payment convenience into the 21st century for the town’s residents.
New Utility Services
Water and sewer service can be obtained by visiting the Narrows Municipal Office located at 210 Main Street in Narrows.
Home Owners: $100 Deposit | Refunded after one year of service at the residence on application. Renters: $200 Deposit | Refunded when service is ended if amount is available after final bill is deducted. Connect fee: $5 | Required to pay by renters or owners for all new water connections.
A valid photo identification card or drivers license is required when applying for service, and the applicant must know their social security number to provide on the application. Applications must be done at the Town office and the deposit is required at tine of application for utility services to begin. In the case of a renter, a signed lease as well as landlord contact information will be required. If an applicant is found to have a delinquent balance on a former account, the balance will have to be paid in full before new service is established.
In the case of an owner, proof of ownership such as a deed or loan documents showing the purchase of the service address in the applicants name will be required.
The Town and its staff are committed to providing the best possible service to its customers. Therefore, new service can usually be turned on the same day it is applied for providing the applicant requests service before 4:00 p.m. on a business day.
Newly Constructed Homes: An individual with a newly constructed home that needs to be connected to the Town’s utility system will also need to file an application at the Narrows Municipal Office. There is a $1,500.00 fee for a new water connection and a $1,500.00 fee for a new sewer connection. For more information about new construction connections, please call the Narrows Municipal Office at 540-726-2423.
To view the Narrows Water and Sewer Ordinance, click on the link to the right.
A $75 RECONNECT FEE WILL BE CHARGED FOR ALL ACCOUNTS ON THE WATER CUT-OFF LIST- REGARDLESS OF WHETHER TOWN EMPLOYEES HAVE PHYSICALLY HAD TIME TO DISCONNECT THE WATER OR NOT. CUT-OFFS ARE EFFECTIVE WHEN THE LIST LEAVES THE BUILDING. SHOULD THE ACCOUNT BE DISCONNECTED DUE TO NON-PAYMENT MORE THAN ONCE DURING A 12 MONTH PERIOD THE RECONNECT FEE WILL BE $150
- IMPORTANT THINGS TO KNOW BEFORE COMING TO APPLY FOR UTILITY SERVICES
- For renters, a lease or letter from the property owner is required before water service is connected.
- A photo ID is also required at the time of application for all new customers.
- Water deposits are also due at date of application. CASH, CHECK, OR MONEY ORDER ONLY FOR DEPOSITS.
- *NO CREDIT CARDS ACCEPTED FOR WATER DEPOSITS*
To see the most up to date utility rate information click on the link below.
Utility customers are billed on a monthly basis and should receive their bills around the 5th day of each month. The balance on the bill is due on the last day of that month. For the convenience of our customers, a drop box is located in front of the Narrows Municipal Office as a convenient alterntative to paying the bill by mail or in person within operating hours.
This amount is to be paid by the last day of each month, if not a 5% penalty will be added on the first business day of the following month. Due dates are listed on the billing post card.
If the previous due balance listed on your bill is not paid by the 10th day of each month, a second notice will be sent on that day to notify you of any delinquent amount due. You will be notified via mail and the mailing address used will be the address given at the time of this application being completed. It is very important that you contact us immediately should your contact information change. This notice will inform you of any past due balance and notify you of the date it is set to be disconnected (which will normally be the 15th of each month or the following business day. You may request an extension in person at the Town Office, by completing an Extension Request Form. These MUST be requested by 4:30 pm prior to the 15th of each month. This will be approved or denied at the discretion of the Utility Billing Clerk, the Town Manager, or Public Works Director.
Financial Assistance with Utility Bill
New River Community Action Phone: 540-921-2146 Email: [email protected]
