Paying your monthly electricity bill to Trinity Valley Electric Cooperative (TVEC) is quick and easy online. TVEC offers multiple options to view your bill, make secure payments, set up auto-pay, and monitor your account usage and history. Follow this step-by-step guide to pay your Trinity Valley Electric bill online through the SmartHub portal or mobile app.
Getting Started with SmartHub
TVEC has transitioned electricity account management to SmartHub. To pay your bill online, you’ll need to have an active SmartHub account.
Visit https://tvec.smarthub.coop/ or download the SmartHub app. Click on “New User” to set up your account. Make sure you have your TVEC account number, email address, and service address handy.
Follow the prompts to create your username and password. Register your account with TVEC, add your contact details, and accept the terms of use.
Logging In to View Your Bill
Once registered, you can log into SmartHub anytime to view your Trinity Valley Electric account. Input your SmartHub username and password to access your account dashboard.
Your current TVEC electricity bill will be displayed. You can view the total amount due due date and compare usage to prior months. Click “Details” to see a breakdown of all charges, fees, and credits on your bill.
Older monthly bills can be accessed under the “Billing & Payments” tab. Download or print PDFs of your statements here.
Payment Options with SmartHub
SmartHub offers several ways to pay your Trinity Valley Electric bill:
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Credit/Debit Card – Make quick one-time payments from your Visa, Mastercard, Discover, or American Express. A 2.5% processing fee applies.
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Bank Account – Securely pay directly from your checking or savings account. No extra fees.
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AutoPay – Set up recurring automatic payments from a saved card or bank account
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Pay Near Me – Pay in cash at over 30,000 retail locations nationwide. Receive a barcode to present.
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Pay by Phone – Call in during business hours to make a payment via automated system or agent.
Making One-Time Payments
Paying your Trinity Valley Electric bill as a one-time transaction is simple:
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Go to the Payments tab and select “Pay Bill”.
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Choose the amount to pay – you can pay the total bill, make a partial payment, or set a custom amount.
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Enter your payment details. For cards, input your card number, expiration date, and CVV security code.
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Review the payment summary and click “Submit Payment” to confirm.
You’ll receive an email confirmation with your payment details. Allow 2-3 business days for processing.
Setting Up Convenient AutoPay
For hands-free bill payment, AutoPay automatically charges your TVEC bill to your card or bank account each month. To set up AutoPay:
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Under the Payments tab, click on “Auto Pay Program”.
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Choose whether to enroll with a credit/debit card or bank account.
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Enter your details including account numbers, expiration date, and zip code.
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Pick your preferred processing date each month. Aim for 1-2 weeks after your monthly due date.
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Review and submit your enrollment request.
You’ll be notified once AutoPay starts. Log in anytime to view upcoming scheduled payments.
Payment History and Account Management
Through SmartHub, you can easily monitor and manage payment history for your Trinity Valley Electric account:
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View 12 months of billing statements and payment receipts.
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See pending and processed payments, including AutoPay dates.
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Track electricity usage and compare monthly costs.
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Update account and contact information.
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Submit service requests like move-in/out or new construction.
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Receive bill and payment notifications via email and text.
Get Help Paying Your Bill
If you’re ever unable to pay your full TVEC electricity bill on time, contact customer service right away to discuss payment plan options and avoid disconnection. TVEC also offers programs for bill assistance:
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Payment Arrangements – Set up a deferred payment plan to pay past due balance over time.
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Aid for Aged and Disabled – Income-qualified seniors and disabled can receive bill credits.
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Project Help – Short-term aid for customers struggling with bills and repairs.
Contact TVEC Customer Support
The SmartHub portal and mobile app make it easy to manage payments 24/7. But if you ever need help with your Trinity Valley Electric account, TVEC’s customer service team is ready to assist:
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Call 1-800-720-3584 during business hours or email [email protected].
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Live chat with an agent through SmartHub during business hours.
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Visit any TVEC local office in person Monday-Friday 8:15am-4:45pm.
SmartHub combined with stellar customer support ensures paying your Trinity Valley Electric bill is hassle-free every month.
Convenient Online Bill Payment
Paying your electricity bill online with Trinity Valley Electric’s SmartHub portal gives you control over account management and payments. Sign up in minutes to view bills, make one-time payments, set up AutoPay, monitor usage, and access billing history anywhere, anytime. Keep your TVEC account current and avoid late fees by paying online!
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How do I pay my Trinity Valley Electric Cooperative Bill?
See our FAQ pages to learn more about doxo. You can use Doxo to pay your Trinity Valley Electric Cooperative bill online. You can use a credit card, debit card, or direct deposit from your bank account. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals.
How do I contact Trinity Valley Electric Cooperative?
Ask your billing questions directly by phone at 800-720-3584. I forgot my account balance. Where can I find my bill? You can find your bill online at Trinity Valley Electric Cooperative . What types of Trinity Valley Electric Cooperative payments does doxo process?.
Does Trinity Valley Electric Cooperative accept doxo payments?
doxo processes payments for all Trinity Valley Electric Cooperative services, including Electric and others. Do you work for Trinity Valley Electric Cooperative? Someone added Trinity Valley Electric Cooperative to the list. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free!.
