As a True Natural Gas customer, you have more options than ever to easily and securely pay your gas bill True Natural Gas offers multiple bill payment channels to fit any schedule or preference Read on for a breakdown of all the ways you can pay your True Natural Gas bill conveniently online, by phone, by mail, and more.
Online Account Access
The fastest way to pay is through True Natural Gas’ online account management portal and mobile app. You can view your balance, make a payment, set up recurring payments, and manage all aspects of your account.
To pay online
- Go to www.truenaturalgas.com and click “Pay Bill”
- Log into your account or enroll as a first-time user
- Select a payment method and submit
You can also download the True Natural Gas app for Apple or Android devices to access account tools on the go
Payment Options Online
True Natural Gas offers a wide range of options for paying online:
- Debit card or credit card
- Electronic fund transfer (EFT) from your bank account
- Digital wallets like Apple Pay, Google Pay or PayPal
- PayNearMe at participating 7-Eleven stores
- Western Union online or in-person
- MoneyGram online or in-person
- Check or money order by mail
Convenient choices make it simple to pay how you want, when you want.
AutoPay and Recurring Payments
For hands-free bill payment, enroll in AutoPay through your online account. This securely links your True Natural Gas account to your preferred payment method for automatic monthly deductions.
You can also set up recurring payments as a one-time authorization. Both options save you time and give peace of mind your bill is always paid on time.
Pay-by-Phone
To pay your True Natural Gas bill over the phone 24/7, call toll-free 1-888-354-6881 and follow the automated prompts. You will need to enter your 10-digit account number and verify identity.
In-Person Payment Locations
If you prefer to pay your bill in cash, True Natural Gas has authorized pay agents at convenient retail locations including:
- 7-Eleven
- Ace Cash Express
- Casey’s General Store
- CVS Pharmacy
- Family Dollar
- Hy-Vee
- Kroger
- Meijer
- Safeway
- Walgreens
- Walmart
Find a pay agent near you on the True Natural Gas website. Most locations charge a small service fee.
Payment Assistance Programs
If you are facing financial hardship, True Natural Gas offers programs to help qualified customers catch up on past-due balances and manage bills moving forward:
- Matching payment plans
- LIHEAP federal energy assistance
- Budget billing to even out seasonal spikes
- Hardship grants and charitable assistance
Review payment assistance options online or speak to a True Natural Gas representative to find a solution that works for your situation.
Billing FAQs
Here are answers to some frequently asked questions about True Natural Gas billing and payments:
When is my bill due?
Your bill is due on the same date each month, which is printed on your statement. Typically this falls around 20 days after the statement is issued.
What if I already mailed my payment or made an online payment?
Allow 5-7 business days for mailed payments to process. Online payments should apply within 1-2 business days.
Where do I find my account number?
Your account number is located on your monthly statement. The quickest way to access it is by registering for online account access.
What do I do if I lost my bill?
You can view or download the current bill as well as previous statements through your online account. Otherwise, call customer service and an agent can assist you.
How can I go paperless?
Enrolling in e-bill delivery through your online account allows you to receive bills electronically rather than by mail.
Benefits of Paying Online
Let’s recap the key advantages that come with paying your True Natural Gas bill through the online account portal or mobile app:
- 24/7 account access from anywhere
- Quick one-time or recurring payments
- Paperless billing
- Updated usage and balance in real time
- Store payment info securely
- Obtain payment receipts instantly
- No lost bills or checks in the mail
- Avoid late fees
- Go green by reducing paper usage
Managing payments digitally means saving time while keeping closer tabs on your natural gas account.
Changes Coming Soon
True Natural Gas recently announced plans to transition bill payment platforms in 2022. The new system will be provided through Invoice Cloud, a leader in online utility billing.
The goals of the upgrade are to:
- Offer more payment flexibility
- Provide better account management features
- Enhance payment security
- Improve the customer experience
- Reduce call center volume
While the payment portal will change, your account number, rates, and service will stay the same. True Natural Gas is committed to ensuring a seamless transition to the new payment platform.
As with any billing system change, there may be minor hiccups as the utility and customers adjust initially. But the long-term benefits will outweigh any temporary growing pains. Expect easier bill pay and account tools in the future.
True Natural Gas Provides Payment Choices
As you can see, True Natural Gas offers bill payment solutions for all customers, whether you prefer:
- Paying on a computer
- Using a smartphone app
- Calling to pay
- Mailing a check
- Dropping off cash at a retail location
Plus, automated options like AutoPay and recurring payments make it effortless to stay on top of bills.
Take advantage of the many ways to pay and manage your natural gas account conveniently on your own terms with True Natural Gas. Reach out anytime with questions about billing and payment options.
