How to Pay Your Tucson Water Bill Quickly by Phone

Paying your monthly water bill to Tucson Water is fast and easy by using their automated pay by phone system The utility provides an Interactive Voice Response (IVR) system that Tucson residents can use to pay their water bill conveniently over the phone 24/7 Read on for steps on how to use the IVR system to pay your Tucson water bill quickly without having to speak to a customer service agent.

Dial the Tucson Water Pay By Phone Number

To access the pay by phone IVR system, call 520-791-3242. This automated phone number can be used to pay Tucson Water bills anytime day or night.

You can pay by phone using the IVR even if you don’t have an online account set up with Tucson Water. As long as you have your account number and details ready, you can take care of your payment in just a few minutes by touch tone phone.

Have Your Account Number Ready

Before calling the pay by phone line make sure you have your Tucson Water account number handy. Your account number is a 9 digit number printed on your monthly paper bill statement.

Locate your most recent water bill and find your account number printed near the top right section You will need to enter this number on the automated system to look up your account and process a payment

Having your account number ready when you call will make paying your water bill by phone fast and seamless.

Follow the Voice Prompts to Make Your Payment

When you call 520-791-3242, follow the voice instructions to complete your water bill payment:

• The automated system will first ask you to enter your 9 digit account number followed by the # sign

• Next, enter the total amount you would like to pay towards your water bill, followed by #

• The system will then ask you to select your method of payment:

  • Press 1 for credit card payment

  • Press 2 for electronic check payment

• For credit card payments, enter your card number, expiration date, and CVV security code using your touch tone keypad

• For electronic check payments, enter your bank routing number and account number

• Finally, the system will ask you to confirm the payment details before processing

The entire call takes just a few minutes. The IVR provides step-by-step guidance to complete your water bill payment by phone.

Payment Confirmation and Receipt

After you process your payment using the automated phone system, stay on the line to receive a confirmation number. Be sure to write this number down for your records. It provides proof that you paid your water bill over the phone.

You can also select the option on the IVR system to have a payment receipt emailed to you immediately after your call. Providing your email will allow you to receive an official receipt from Tucson Water for the bill payment you made by phone.

Payments Post Quickly to Your Account

One advantage of using the pay by phone method is that payments are posted to your account almost instantly. As soon as you hang up from successfully processing your payment using the IVR system, your Tucson Water account will be credited.

This allows you to avoid late fees as long as you pay by phone before your due date. Payments made using the automated system post more quickly than mailing in a check or paying in person.

Works for Delinquent Accounts with Exceptions

The Tucson Water pay by phone IVR system works for all customer accounts including delinquent accounts. However, if your water service has already been interrupted for non-payment, you will need to speak with a customer service agent to process your payment instead.

Call 520-791-3242 and press 0 to be transferred to an agent who can assist with reconnecting services once your past due balance is paid.

For all other accounts, the automated IVR provides a quick way to pay your bill without having to wait on hold or interact with customer service.

Payment Receipt and Account History

While the phone payment system is convenient for one-time payments, it does not provide any account history look up. To view past statements and payment history for your Tucson Water account, you will need to register for online account access on their website.

However, the payment confirmation number and email receipt you get after paying by phone provides you with a record that the bill was paid.

Avoid Late Fees and Service Disruption

Paying your Tucson Water bill after the due date printed on your statement can result in a 1.5% penalty fee added to your account. Failing to pay for multiple billing cycles could eventually lead to water service interruption.

Avoid late fees and keep your water flowing by paying your bill promptly each month using the convenient pay by phone system. Set a reminder on your calendar to call and pay your bill as soon as you receive it to always pay on time.

The Tucson Water pay by phone IVR allows fast and easy self-service bill payment anytime day or night. Dial 520-791-3242, follow the voice prompts, enter your account details, make your payment, and be done in minutes without having to wait on hold. Paying your water bill has never been simpler.