Having continuous access to safe reliable drinking water is vital for our homes businesses, and quality of life. At Tuscaloosa Water Works, we work hard to deliver exceptional water service to the community we call home.
But maintaining water infrastructure and operations takes significant resources As a customer, your water bills help fund these critical services while keeping rates affordable
Read on for an overview of paying your Tuscaloosa Water Works bill conveniently and hassle-free.
Monthly Billing for Usage
Tuscaloosa Water Works bills all residential and commercial customers monthly based on metered water consumption Your bill covers
- Water usage charges based on gallons used
- Fixed monthly service fees
- Sewer service charges
- Any unpaid previous balances
Review your bill each month to understand the various components and monitor your household or business water usage patterns over time.
Payment Due Dates
Water bills in Tuscaloosa are due 21 days after the billing date. Be sure to pay each monthly bill by the due date listed to avoid late payment penalties.
We recommend marking your due date on your calendar and setting a reminder to ensure your payment arrives on time every month. Late fees can add up, so paying by the deadline helps avoid extra costs.
Flexible Payment Options
Tuscaloosa Water Works offers various payment options to fit your needs:
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Online – Pay via our website 24/7 using credit/debit card or e-check.
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By Phone – Call our automated payment line at 205-248-5270 and pay using your card.
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By Mail – Mail a check or money order using the return envelope provided.
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In Person – Visit our office at City Hall during business hours to pay by cash, check, or card.
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Night Drop – Place your payment after hours in the drop box at City Hall.
Choose the most convenient method for you each month. We accept most major credit cards, checks, cash, and money orders.
Enroll in Auto-Pay
For maximum ease, sign up for auto-pay to have your water bill paid automatically from your bank account each month.
Auto-pay avoids late fees, saves you time, and gives peace of mind knowing your bill is always paid on its due date.
Contact our customer service team to set up convenient recurring automatic payments.
Payment Assistance Programs
If you are struggling to pay your water bill, Tuscaloosa Water Works has programs to help, including:
- Reduced rates for low-income customers
- Payment plans tailored to your situation
- Temporary assistance for emergency hardships
- Bill rounding up to help support others in need
Contact us to discuss customized payment assistance based on your circumstances.
Excellent Customer Service
Our customer service team is available to answer any questions about your water bill, payment options, account status, or other needs:
- Phone: 205-248-5270
- Email: [email protected]
- In person: City Hall office
We strive to make paying your water bill a smooth, simple process. Contact Tuscaloosa Water Works today for friendly, prompt support.
Delinquent Accounts and Service Restoration
- Payments must be received in our office by the bill delinquent date. Otherwise, the account is subject to service interruption and additional fees.
- If water service is disconnected for non-payment, the customer must pay the outstanding balance in full, including fees, before service will be restored.
- Making a payment after service has been disconnected does not automatically schedule the reconnection of service. Customers should contact the Water Business Office either in person, by email at [email protected] or by phone during business hours at 205-248-5500 to request service reconnection.
- Customers who have made payment and filed for service reconnection should insure that all faucets and fixtures are turned off at the service address. Technicians cannot leave a meter on at an address where water is believed to be left running. If this occurs then the technician will leave notice at the address and the customer will need to contact the Water Business Office to reschedule reconnection.
- Disconnected or inactive accounts that continue to use water without properly reactivating the account may result in the meter being locked or pulled and additional fees being added to the account without further notice to the customer.
Funding gathered to improve water systems in Fayette, Walker and Tuscaloosa counties
FAQ
How much is the activation fee for Tuscaloosa water?
If my meter is bigger than the $25 activation fee, I understand that I will have to pay a deposit of $80 to $120.
How do I contact the city of Tuscaloosa?
How do I pay my water bill in Alabama?
We use First Billing Services for pay-by-phone eCheck, credit and debit card payments. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. First Billing Services will charge the following fees for this service.
Who is responsible for a Tuscaloosa water & sewer account?
When you open a City of Tuscaloosa Water account,
Will Tuscaloosa reinstate online bill payments for water & sewer services?
The City of Tuscaloosa has reinstated online bill payments for water and sewer services beginning Monday, Oct. 5. After a ransomware attack on Tyler Technologies, a company that sells billing software to the City, online services were temporarily shut down.
How does the city of Tuscaloosa process check payments?
Please be advised that the City of Tuscaloosa processes check payments through an “electronic check debit system. When a customer pays their water bill with a check, the City will take money out of their bank account electronically the same day or the next business day.
Why did Tuscaloosa suspend online payment options for water and sewer services?
Chuck Crocker, Chief Information Officer for Tuscaloosa, said, “We had to temporarily stop online payment options for water and sewer services to make sure that all steps were being taken to best serve and protect our community.” “After further investigation, we feel confident that online payments can now be made safely and securely. ”.
Where can I mail a check in Tuscaloosa Alabama?
Payments by check can be mailed to P. O. Box 2090, Tuscaloosa, AL 35403. Please keep in mind that payments that aren’t made through an automatic bill payment plan or to a customer service rep during business hours will take longer to process.
Can Tuscaloosa residents pay off overtime parking tickets?
Explore the outdoors in one of PARA’s six activity centers or 35+ parks encompassing over 2,000 acres. People in Tuscaloosa have one more week to pay off their $18 City overtime parking tickets by giving a toy to Toys for Tots.
