Want to know what it’s like to be on the TWO MEN AND A TRUCK® team? Read these frequently asked questions to find out.
At the corporate office—Jobs can be found in five different departments at the corporate office in Lansing, MI. These are IT, Marketing, Human Resources, Sales, Finance/Accounting, Operations, and Logistics.
As a franchisee, you can manage TWO MEN AND A TRUCK® in a number of different ways, depending on the size of the franchise. Most often, our franchises are looking for general managers, operations managers, sales managers, and marketing managers. Franchise support: Positions can range from customer service and sales to marketing, HR, quality control, bookkeeping, and accounting.
Moving and driving: Without our movers and drivers, we wouldn’t be where we are today. Movers and drivers work as a dynamic team to provide the best possible moving experience. They are the backbone of the company and are the reason why our loyal customers return.
At TWO MEN AND A TRUCK, we never conduct interviews over online chat services like Google Hangouts. We also will never ask for your personal information unless it’s through our job application system. The main office and franchise locations of our company usually do interviews over the phone, in person, or sometimes through video services like Skype. Most of the time, it’s a scam if you can’t talk to or see the person in person or over the phone.
Even though each franchise is privately owned and run, we always try to pay our workers a fair hourly wage and give them the chance to make extra money through monthly bonuses and tips from customers. Many of our franchises offer other benefits such as paid time off, health benefits, and 401(k) programs.
Each franchise is owned and run by a different person, but most are flexible and can work with school schedules if needed. Franchises do tend to be busiest at the end of the month and end of the week. Additionally, TWO MEN AND A TRUCK®’s busiest time is the summer season.
TWO MEN AND A TRUCK®’s core purpose is to move people forward®. In fact, 75% of our managers began their careers in frontline positions. Our Stick Men University® training programs teach team members the knowledge and skills they need to be the best at their jobs and get them ready for the many career advancement opportunities the company offers. The company also has an employee development program called Xcelerate. This program shares career development stories and tips to encourage team members to move up in their careers and improve their skills, both within the company and elsewhere.
When people move, they do tend to tip, and they tip a lot! Tips can be cash, food, or gifts. Along the years, there have been some very interesting tips, like a dog and even an old car! Our movers and drivers are allowed to take tips, but they are taught not to ask customers for them.
To drive for most of our franchises, you have to be at least 21 years old and haven’t had any major traffic violations in the last three years. To be a driver, you have to work with movers to finish a move, not just drive the truck.
Long-distance and local moves are what we do best. This means that the distance of the move could be across the city, the state, or even the country.
Yes, we are a drug-free workplace. All of our franchises follow drug testing programs for new hires and at random to keep our employees and customers safe.
Juan has learned a lot since he started working here in 2008. Some of the things that make his job fun are the way the company works and the people he gets to work with.
Landing a job at Two Men and a Truck requires more than just muscle. While physical strength and endurance are essential, the company also values your problem-solving skills, customer service aptitude, and ability to work effectively in a team. This guide delves deep into the most frequently asked Two Men and a Truck interview questions, providing you with the insights and strategies you need to impress the interviewers and secure your dream job.
1. Can you describe your experience with physically demanding jobs such as lifting heavy objects and working long hours?
Highlight your physical capabilities and stamina. Emphasize your experience with physically demanding tasks, mentioning specific examples of heavy objects you’ve lifted and the duration of your workdays. If you lack direct experience, focus on personal activities that demonstrate your physical fitness and endurance. Remember to include how you manage fatigue and maintain high energy levels throughout the day.
Example “In my previous role at a warehouse I regularly lifted boxes weighing up to 50 pounds. I’ve also participated in marathons demonstrating my ability to push myself physically and maintain high energy levels for extended periods.”
2. How would you handle a situation where a client is unhappy with the moving process or the way their belongings were handled?
Showcase your problem-solving skills, empathy, and communication abilities. Acknowledge the client’s feelings, apologize sincerely, and take immediate action to rectify the situation Mention previous instances where you successfully handled customer dissatisfaction, highlighting your ability to remain calm under pressure and focus on providing solutions
Example: “I once dealt with a client whose belongings were slightly damaged during the move. I listened attentively to their concerns, apologized profusely, and offered to have the items professionally repaired or replaced. I also provided them with a discount on their next move as a gesture of goodwill.”
3, What steps do you take to ensure the safe transportation of fragile items during a move?
Demonstrate your understanding of proper packing, handling, and transportation techniques for delicate items. Discuss your experience in handling fragile things, emphasizing your attention to detail. If you don’t have direct experience, outline the steps you’d take, like careful wrapping, strategic placement, and constant monitoring. Show eagerness to learn and prioritize safety.
Example: “I start by identifying all fragile items and using quality packing materials like bubble wrap and foam peanuts. I then secure these items in sturdy boxes and label them clearly. During transportation, I ensure they are placed strategically and avoid sudden stops or accelerations.”
4. In your opinion, what are the key factors that contribute to efficient teamwork when executing a move?
Emphasize the importance of communication, coordination, and collaboration among team members. Discuss your experience working effectively in teams, highlighting instances where these factors led to successful project completion. Additionally, demonstrate your understanding of the importance of physical strength, strategic planning, safety consciousness, and time management in a moving company’s team setting.
Example: “Clear communication, proper planning, and mutual respect are crucial for efficient teamwork. In my previous team project, we held a comprehensive meeting to discuss roles, responsibilities, and potential challenges. This approach helped us work seamlessly as a unit, resulting in a smooth and efficient move.”
5. How do you maintain a positive attitude and provide excellent customer service even during stressful situations?
Focus on your ability to handle stress, maintain a positive outlook, and prioritize customer satisfaction. Share specific examples of how you’ve successfully navigated stressful situations in the past, highlighting your problem-solving skills, emotional intelligence, and ability to stay calm under pressure. Mention how you prioritize clear communication and empathetic listening to understand and meet customer needs, even when things get tough.
Example: “If we’re running late due to unforeseen circumstances, I acknowledge the client’s frustration and apologize for the delay. I then focus on finding a solution, such as offering a discount or calling in additional resources. By keeping the client informed and demonstrating empathy, I can turn potentially negative experiences into opportunities to showcase our commitment to exceptional service.”
6. Describe your experience driving big cars like trucks or vans and any safety measures you took while you were out on the road.
Demonstrate your experience and comfort level with driving larger vehicles, as well as your understanding of safety measures. Highlight your commitment to safety, mentioning specific measures taken like regular vehicle checks, adherence to speed limits, defensive driving techniques, or certifications earned. If you lack direct experience, focus on any relevant skills that display your ability to adapt and learn quickly.
Example: “I’ve driven 16-foot box trucks for several years, always prioritizing safety. I conduct regular vehicle checks, maintain a safe following distance, and use signals well in advance before making turns or changing lanes.”
7. Have you ever been in charge of a group of people? If so, how did you make sure everyone was doing their job well and working toward the same goal?
Showcase your leadership skills and ability to manage a team effectively. Give specific examples of how you gave tasks to people based on their skills and strengths, tracked their progress, gave them feedback, and kept them motivated to reach their goals. If you’re new to management, talk about possible strategies, like being open with each other, setting clear goals, and using tools to keep track of productivity.
Example: “I’ve managed teams before, delegating tasks based on individual strengths and providing regular feedback. I also held brief meetings to outline goals and check-in periodically to monitor progress and address issues.”
8. Tell me about a time when you had to settle a disagreement with a customer or coworker. How did you do it?
Demonstrate your conflict resolution skills, interpersonal abilities, and communication strategies. Share a specific example of a conflict you resolved, focusing on how you listened to concerns, stayed calm, and worked collaboratively to find a solution that satisfied both parties. Emphasize your ability to maintain professionalism and patience in such situations.
Example: “I once resolved a conflict with a customer who was upset about a delay. I listened attentively, explained the situation, and offered a discount on their next service. This experience taught me the importance of clear communication and setting realistic expectations.”
9. How familiar are you with packing and organizing items for moves, and what techniques do you use to optimize space and prevent damage?
Highlight your experience and ability to pack and organize items efficiently and safely. Discuss strategies like categorizing items, using appropriate packing materials, and maximizing space utilization. If you don’t have any direct experience, talk about how your attention to detail and ability to solve problems would help you pack well and keep things from getting damaged.
Example: “I have extensive experience in packing and organizing items for moves. I put things into groups based on their size and how fragile they are, use the right packing materials, and make the best use of space. “.
10. What measures do you take to properly care for and maintain the equipment used during a move, such as dollies, straps, and truck ramps?
Demonstrate your understanding of the importance of equipment maintenance and your meticulous nature. Discuss regular inspections, timely repairs or replacements, and proper usage of each tool. Mention the importance of cleanliness and storing equipment in suitable conditions to ensure their longevity.
Example: “I conduct regular inspections of equipment, report any issues immediately, and store equipment in a dry, secure location.”
11. How do you stay organized and manage your time effectively when juggling multiple responsibilities at work?
Showcase your multitasking and time management skills. Discuss how you prioritize tasks based on urgency and importance, use tools like calendars and task management software, and break down larger projects into smaller, manageable tasks. If new to the workforce, outline your plan for managing multiple responsibilities effectively.
Example: “I prioritize tasks based on urgency and use calendars and task management software to stay organized. I also break down larger projects into smaller tasks to improve focus and efficiency.”
12. Describe your experience handling customer inquiries and concerns over the phone or via email. How do you ensure a satisfactory resolution for both parties?
Demonstrate your strong communication skills and ability to address customer concerns effectively. Share specific examples of how you patiently listened to customers, empathized with their situation, and worked diligently towards a solution that satisfied both parties. Highlight your excellent communication skills in conveying information clearly via phone or email.
Example: “I once dealt with a customer who was upset about a late delivery. I listened attentively, empathized with their frustration, and processed a refund immediately. This experience taught me the importance of active listening and striving to exceed customer expectations.”
13. How do you prioritize safety on the job, both for yourself and others around you?
Demonstrate your commitment to safety and your understanding of safety standards and practices. Mention any relevant training you’ve received, such as first aid or manual handling. Discuss how you apply these in your day-to-day tasks, emphasizing proactive measures like regular equipment checks and risk assessments. Describe instances where you effectively communicated safety procedures to others.
Example: “I prioritize safety by using proper lifting techniques, conducting regular equipment checks, and communicating safety procedures to others.”
14. Can you discuss a challenging project or move you’ve completed? What obstacles did you face, and how did you overcome them?
Showcase your problem-solving skills, adaptability, and ability to work under pressure. Discuss a specific challenging project or move, focusing on the obstacles you encountered and how you overcame them. Highlight your ability to remain calm under pressure, coordinate with team members effectively, and maintain customer satisfaction despite difficulties.
Example: “I once coordinated a cross-country move for a client with valuable and delicate items. I worked closely with the packing team to develop custom crates and padding solutions
TWO MEN AND A TRUCK® Interview Tips
FAQ
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