People in Gastonia are friendly to businesses, and the city’s electric division works hard to meet the needs of both small and large companies. Through our partnership with ElectriCities of NC we are able to offer our Commercial and Industrial customers a wide range of services to help them operate as effectively and efficiently as possible. Upon request we can provide energy audits for our business community.
Contact Information Municipal Operations Center 1300 N. Broad Street, Gastonia, NC 28054 (PO Box 1748, Gastonia, NC 28053-1748) 704-866-6823 (Automated Reporting) 704-836-0055 (fax).
Two Rivers Utilities Gastonia has served as a regional provider of wholesale water and wastewater services to surrounding municipalities for more than two decades. In 2011, the merger of Gastonia’s and the Town of Cramerton’s wastewater systems initiated the formation of a formal regional utility, named Two Rivers Utilities. Two Rivers Utilities provides water and wastewater services to approximately 100,000 residents of Gastonia, Cramerton, Bessemer City, High Shoals, Ranlo, Stanley, Kings Mountain, Belmont, Lowell and Clover, S. C. The water treatment facility processes about 5 billion gallons of water per year. There are three wastewater treatment facilities –Long Creek, Crowders Creek, and Eagle Rd. The water treatment plant processes approximately 5 billion gallons of high quality drinking water annually. All of TRU facilities have received the designation as an Environmental Steward from the state of North Carolina. To learn more about TRU’s services and programs, look at the Quick Links and Programs sections to the right. Contact Information Two Rivers Utilities Customer Service 1300 N. Broad St, Gastonia, NC 28054 (P. O. Box 1748, Gastonia, NC 28053-1748)Email.
Gastonia, N. C. is one of the best places to live and work in the area. It’s just minutes west of Charlotte and has the perfect mix of location, size, and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment. Contact.
Paying bills can be a tedious task. However with Two Rivers Utilities in Gastonia NC, residents have access to multiple convenient payment options to simplify the process. Two Rivers Utilities provides water, sewer, and electric services to over 27,000 customers in Gastonia. By offering various ways to pay your utility bills, Two Rivers aims to make payments stress-free for Gastonia locals.
Overview of Two Rivers Utilities
Two Rivers Utilities is the public utility company serving the City of Gastonia, NC. They provide three essential services
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Water: Seven water treatment plants run by Two Rivers Utilities provide clean drinking water to homes and businesses in Gastonia.
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Sewer: The wastewater team is in charge of more than 300 miles of sewer lines and makes sure that wastewater is treated properly before it is dumped back into the environment.
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Electric – Two Rivers generates and distributes reliable electricity throughout the city.
As a municipal utility, Two Rivers is owned by the City of Gastonia. Revenues earned go directly back into improving local infrastructure and services.
Two Rivers Utilities serves over 27,000 customers within Gastonia city limits. This includes both residential and commercial accounts. With so many customers relying on their services, Two Rivers aims to make the billing and payment process as convenient as possible.
Payment Options with Two Rivers Utilities
Two Rivers offers a variety of bill payment options to fit every customer’s needs:
Automatic Bank Draft
Instant bank draft is one of the most common ways to pay in Gastonia. With this choice, your monthly utility bill is taken out of your bank account around the due date.
Automatic bank draft is free, saves you time, and keeps you from having to pay late fees. You’ll still get a bill every month with the amount and date of the next draft. Enroll online through the Two Rivers customer portal.
Online Bill Pay
For quick online payments, Two Rivers offers an online bill pay system through their website. Payments can be made with a credit/debit card or bank account. There is a small convenience fee per transaction that increases based on the payment amount.
The online bill pay is available 24/7 for payments anytime from your computer or mobile device.
Mail-In Payment
Every monthly bill comes with a return payment envelope that you can use to mail in a check or money order. Be sure to include your payment stub from the bill to process your payment properly.
Allow 3-5 business days for your mailed payment to reach the utility office. Payments must be received by the due date to avoid late fees.
Drop Boxes
Two Rivers has a 24-hour drive-up drop box located outside the Garland Business Center in Gastonia. There is also one at Cramerton Town Hall. Simply put your check or money order in an envelope with your bill stub and drop it in the slot.
Cash Payments
If cash is your preferred method, Two Rivers has payment kiosks located around Gastonia to accept cash payments:
- Food Lion on S. New Hope Rd
- Food Lion on W. Hudson Blvd
- Food Lion on W. Garrison Blvd
- WOW Supermarket on W. Franklin Blvd
- Garland Business Center
You’ll need your 8-digit account number to process payments at the kiosk. There is no fee to pay with cash.
In-Person Payments
You can also make in-person payments at the Ace Cash Express on W. Franklin Blvd in Gastonia. They accept cash, checks, money orders, and debit/credit cards for a small $1 convenience fee per transaction.
Payment by Phone
Call 1-888-484-9465 anytime to make quick utility payments over the phone. You’ll need your account number and billing zip code. Fees apply based on payment amount.
Payment Terms with Two Rivers Utilities
Understanding Two Rivers Utilities’ payment policies can help avoid late fees or service disruptions:
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Due Date – Payment must be received by the due date printed on your monthly bill, typically 20 days after billing.
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Late Fee – A late fee of 1.5% applies to past due balances.
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Disconnection – If a past due balance remains after the disconnect date, your services may be disconnected.
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Reconnection – A $40 reconnection fee applies if your services are disconnected for nonpayment. Full past due balance must be paid for reconnection.
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Payment Arrangements – Payment plans may be available for customers unable to pay their balance in full. Call Two Rivers to discuss options.
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Bank Draft – If you’re enrolled in bank draft, funds must be available on draft date, or a rejected payment fee applies.
Understanding these policies allows you to avoid additional fees and potential service disruptions.
Benefits of Paying Utility Bills on Time
Making your Two Rivers utility payments on time each month provides numerous benefits:
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Avoid late payment fees and maintain a positive payment history
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Prevent service disruption and expensive reconnection fees
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Support continuous improvements to Gastonia’s water, sewer, and electric infrastructure
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Sustain reliable, high-quality utility services for your home or business
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Establish responsible bill payment habits for other monthly expenses
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Reduce stress knowing your account balance is paid and current
By paying on time with Two Rivers Utilities, you can worry less and spend more time focused on what matters most to you as a Gastonia resident.
Contact Two Rivers Utilities for Assistance
The Two Rivers Utilities customer service team is available to answer your billing and payment questions:
Phone: 704-866-6714
Email: [email protected]
Office Hours: Monday-Friday, 8:30am-5pm
Contact them to:
- Get account and billing information
- Update your contact information
- Enroll in auto-draft or e-bills
- Make payment arrangements
- Report service issues
- Ask other billing or payment questions
The Two Rivers Utilities office is located at 150 S York St, Gastonia, NC 28052, on the first floor of the Garland Business Center.
Convenient Bill Payment Options with Two Rivers Utilities
As Gastonia’s sole provider for water, sewer, and electric services, Two Rivers Utilities aims to simplify payments for its thousands of customers. By offering automatic bank drafts, online bill pay, payment kiosks, drop boxes, cash, check, phone, and in-person options, paying your utility bill can fit seamlessly into your busy schedule.
Contact Two Rivers Utilities to enroll in auto-draft, e-bills, or discuss payment plan options if needed. With multiple ways to pay in Gastonia, you can choose the most convenient method for you and avoid the hassle of late or missed payments. Two Rivers makes it easy to maintain your essential services while saving time and money as a Gastonia resident.
Two Rivers Utilities renovated water plant – dedication 2019
FAQ
Where can I pay the city of Gastonia bill?
In Person Payments If you still prefer to pay your bill face-to-face with someone, you also have the option to make your payments at Ace Cash Express 2597 W. Franklin Blvd.
How do I call the city of Gastonia?
How do I pay my utility bill in Gastonia & two rivers?
City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill. No Charge Payment Options Automatic Bank Draft Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.
How do I pay my utility bills in Gastonia?
City of Gastonia utility customers now have a more convenient way to pay all utility bills through their Two Rivers Utilities account. Check out the new video below explaining the update! If playback doesn’t begin shortly, try restarting your device. Videos you watch may be added to the TV’s watch history and influence TV recommendations.
How much does a city of Gastonia payment cost?
You will need your 8-digit City of Gastonia account number and address information to make a payment. The payment processor will charge a convenience fee for these forms of payment. The fee will be in increments of $2. 95, increasing at each multiple of $400. Customers are charged a $1. 00 convenience fee for this option.
What information can I access with my city of Gastonia account number?
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
Where is two rivers utilities located?
Two Rivers Utilities provides water and wastewater services to approximately 100,000 residents of Gastonia, Cramerton, Bessemer City, McAdenville, High Shoals, Ranlo, Stanley, and Clover, S. C. , along with portions of Lowell, Belmont, Dallas, and Kings Mountain. The water treatment facility processes about 5 billion gallons of water per year.
Who is Gastonia water & wastewater?
Gastonia has served as a regional provider of wholesale water and wastewater services to surrounding municipalities for more than three decades. In 2011, the merger of Gastonia’s and the Town of Cramerton’s wastewater systems initiated the formation of a formal regional utility, named Two Rivers Utilities.
