The Top 10 Uber Driver Interview Questions and How to Answer Them

Becoming an Uber driver can be an excellent side hustle or full-time job. However you’ll need to pass the interview process first. In this article we’ll cover the top 10 most common Uber driver interview questions and provide tips on how to best answer them.

1. Why do you want to work as an Uber driver?

This is often one of the very first questions asked. When you answer, be positive and stress that you are flexible and want to give great customer service. Mention things like:

• You enjoy driving and meeting new people. Working as an Uber driver allows you to do both.

• You love the idea of being your own boss and setting your own schedule

• Driving for Uber provides a way for you to earn extra income during your off-hours,

• You pride yourself on providing exceptional customer service, which aligns well with Uber’s commitment to offering a 5-star experience.

2. What hours or days are you looking to drive?

Uber wants to know your availability to determine if it aligns with peak customer demand times. Be sure to mention:

• Your availability for busier times like mornings, evenings, weekends.

• Your flexibility to work variable hours according to fluctuating demand.

• Any limitations on your schedule.

3. Do you have any experience providing customer service?

Emphasize any past experience you have in customer-facing or service industry roles. Highlight skills like:

• Communication – ability to listen attentively and respond helpfully.

• Patience and understanding when dealing with upset customers.

• Going the extra mile to exceed customer expectations.

If you don’t have direct experience, focus on your excitement and aptitude for providing excellent service.

4. How would you handle a dissatisfied customer?

Uber wants to see that you can remain calm and professional when faced with an unhappy rider. Describe how you would:

• Listen attentively to understand the source of dissatisfaction.

• Empathize with the customer’s perspective.

• Apologize sincerely for any inconvenience.

• Take responsibility for resolving the issue.

• Remain patient, understanding, and solution-focused.

5. How would you handle a situation where a customer is unruly or inappropriate?

Safety is a top priority for Uber. Convey that you would:

• Politely ask them to modify their behavior.

• Pull over and firmly request they exit the vehicle if behavior persists.

• Contact Uber support to report if they refuse to exit.

• Stay calm and avoid any confrontation or escalation of the situation.

6. What qualities make for an excellent Uber driver?

This allows you to highlight the top skills and strengths you would bring to the job. Include:

• Safe, conscientious driving.

• Friendly customer service and ability to relate to diverse riders.

• Knowledge of optimal routes and ability to navigate well.

• Keeping your vehicle clean and inviting.

• Timeliness in arriving for pickups.

• Ability to follow directions in the app.

7. How would you make sure customers have a great experience riding with you?

Show you are customer-focused:

• Greet every rider in a friendly manner. Confirm their name and destination.

• Keep the car tidy, well-maintained, and odor-free.

• Drive safely and smoothly, avoiding heavy braking or acceleration.

• Keep the temperature comfortable and radio volume low.

• Offer amenities like phone chargers, bottled water, mints.

• Get riders to their destination efficiently by using GPS and avoiding traffic.

• Thank riders and wish them a good day upon drop off.

8. How do you plan to ensure excellent ratings from your riders?

Highlight that your priorities are:

• Providing a comfortable, safe ride.

• Being polite and respectful.

• Keeping your car clean and odor-free.

• Planning optimal routes to get riders to their destinations quickly.

• Following up after rides to thank customers.

• Continually improving based on rider feedback.

9. Why do you want to drive for Uber compared to other rideshare companies?

Focus your answer on positives of driving for Uber:

• You have heard excellent things about the experience from other Uber drivers.

• You love the technology and seamless app experience Uber provides.

• Uber’s large customer base provides steady demand and earnings potential.

• You appreciate Uber’s commitment to driver safety, flexibility, and support.

10. Do you have any questions for me?

Always close with 1-2 thoughtful questions such as:

• What support does Uber provide to new drivers getting started?

• What top tips do you have for drivers to get good ratings?

• What opportunities are there for earnings growth and advancement as an Uber driver?

• Could you tell me about Uber’s safety procedures and driver protections?

By being prepared to answer these common questions confidently, you’ll demonstrate to the interviewer that you have what it takes to provide Uber riders with 5-star trips. Emphasize your customer service skills, safety-focused mindset, and commitment to professionalism. This will help ensure you ace your Uber driver interview and get approved to hit the road.