If you live in Union County North Carolina and receive water services from the county paying your water bill quickly and easily is important. In this comprehensive guide, I’ll explain the different ways Union County customers can pay their water bills, provide key details on water rates and billing, and offer tips for managing your water account.
Overview of Water Billing in Union County
Union County Public Works provides drinking water services to much of the county. They bill residents monthly based on metered water usage along with some fixed charges Key things to know
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Bills are issued monthly and are typically due around the 20th of each month,
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The bill reflects the prior month’s usage based on meter readings.
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Minimum monthly charge is $14.60 just for service, even with zero usage.
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Rates for usage are tiered – from $3.90 to $9.10 per 1000 gallons used.
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Late fees apply if not paid on time. Water service can be disconnected for non-payment.
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Paperless e-billing is available for free.
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Customers can pay online, by phone, by mail or in person.
Ways to Pay Your Union County Water Bill
Union County offers several convenient payment options:
Pay Online
The easiest way to pay is through the county’s online payment system at www.unioncountync.gov/billpay. You can pay by credit card, debit card or e-check with no additional fees.
To pay online:
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Select “Water and Sewer Payment”
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Enter your account number and exact service address
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Enter payment information and submit
You’ll receive an email confirmation for your records.
Pay by Phone
Call toll-free 1-844-846-2679 to pay by phone using a card or e-check. No additional fees apply.
Pay by Mail
Send a check or money order to:
Union County Water/Sewer
P.O. Box 1559
Monroe, NC 28111-1559
Write your account number on the payment. Allow 5-7 days for delivery.
Pay in Person
Pay with cash, check or card at the Union County Water Plant at 500 N. Main Street, Monroe, NC 28112.
You can also pay at the Whittecar Wastewater Treatment Plant at 12515 Lawyers Road, Indian Trail, NC 28079.
Setting Up Recurring Payments
For hassle-free payments, enroll in AutoBillPay when registering for online account access. This automatically deducts your bill amount each month on the due date from a card or bank account.
You can also do one-time scheduled payments online to have a single future payment drafted on the date you specify.
Avoid Late Fees and Service Disruption
To keep your water flowing and avoid extra fees:
- Pay your bill in full by the due date each month
- Contact Union County immediately if you anticipate difficulty paying
- Enroll in paperless billing to ensure you get reminders
- Update account information if you move
- Monitor your usage and check for leaks
Get Account Help
If you have questions or issues with your water utility account in Union County, contact customer service for assistance:
- Call 704-296-4210 Monday-Friday 8AM – 5PM
- Email [email protected]
- Visit the Union County Water website at www.unioncountywater.org
The Union County utility billing team can help with payment arrangements, leaks, service issues, billing questions, and any other water account needs.
Automatic Payment Service (APS)
APS automatically pays your water bill by deducting the amount owed from your checking or savings account each month. Contact your local Customer Center for more information about APS or print an Application Form.
To pay your Cal Water bill over the phone using your bank account or Visa (credit or debit), MasterCard (credit or debit), or Discover card, call (888) 598-9824 (toll-free).
You can pay in person by dropping payments off in a secure Cal Water office drop box or at a Western Union pay station in your community (there is normally a $1 service charge to pay through Western Union, but this fee has been temporarily suspended). The address of your Cal Water office and the location of pay stations (if available) can be found on the District Information page.
Union County residents dealing with water bill delays
How do I pay Union County water?
Visit the Union County Water Customer Service page. Select whether you will be paying with a credit/debit card or electronic check. Enter your payment information. Review the payment details and click “Submit Payment” to complete the transaction. Paying online is the fastest way to ensure your payment is processed immediately.
Does Union County Water District offer nexbillpay?
Union County Water District has teamed up with Nexbillpay to give customers who want to pay with a check, debit card, or credit card another way to do so. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
What is the Union County Water customer portal?
Customers of Union County Water can use the Customer Portal to keep an eye on how much water they use, pay their bills, see a history of their payments, get alerts, and more. Access the portal from the Union County Water website. Features include: Payment History – View bills and payments from the last 18 months.
How do I get my Union County Water District account number?
You will need your Account Number provided on your statement. You can get your Account Number by calling Union County Water District at 270-389-3868 if you don’t have your bill with you. You can also use our Quick Pay service to make a quick payment without making an account.
How do I Check my Union County water bill?
You can talk to a customer service rep if you have any billing questions when you go to an office. Union County water bills are sent out monthly and are typically due around the 10th of each month. However, due dates can vary so check your bill. If your payment is not received by the due date, a late payment penalty of 1. 5% is applied.
What happens if I don’t pay my Union County water bill?
Union County water bills are sent out monthly and are typically due around the 10th of each month. However, due dates can vary so check your bill. If your payment is not received by the due date, a late payment penalty of 1. 5% is applied. Service may also be disconnected if the bill is more than 60 days past due.
