The news and information we hear about the coronavirus changes by the hour and can be unsettling. Here at Upper Cumberland Electric, we’re concerned about the health and safety of our members and will strive hourly to stay in step with national guidelines and regulations.
During these stressful times, we understand that the elderly and those who are considered “high-risk” may prefer to stay at home and social distance themselves from a crowd. UCEMC has several convenient electric bill payment options to offer you some peace of mind.
Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. The Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both will give you secure access to account information and will allow you to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Pay by Phone: Members may pay by phone during regular business hours, 8:00 a.m – 4:30 p.m. by calling their local district UCEMC office:
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
Drive-Thru – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
Co-ops are owned by the members we serve. This fact impacts everything we do here at Upper Cumberland Electric Membership Corporation. People always come before margins, and our employees are serious about the responsibility we have to provide power and support to our communities during these trying times.
Keeping the lights on and power flowing requires an ongoing partnership between electric utilities and their customers. For Upper Cumberland Electric Membership Corporation (UCEMC), our over 50,000 residential and business members in northern Tennessee are at the heart of everything we do. That’s why we strive to make paying your monthly electric bill as quick and convenient as possible. This article will explain the flexible payment options UCEMC provides, online account management, budget billing, energy assistance programs, and tips to save on your power bills.
Payment Options for UCEMC Electric Bills
UCEMC offers many ways for members to pay their electric bills responsibly and on time each month Options include
-
Online Bill Pay – Members can login to their UCEMC account anytime to pay Securely pay by credit/debit card or electronic fund transfer from a bank account
-
Phone Payment – Call UCEMC at 800-261-2940 to pay over the phone using a credit/debit card or electronic check.
-
Auto Pay – Set up recurring monthly payments to be automatically deducted from your bank account.
-
Mail – Send a check or money order via postal mail to UCEMC, P.O. Box 288, Carthage, TN 37030.
-
In Person – Pay with cash, check, or money order at any of UCEMC’s four district office locations.
-
Night Depositories – Drop off payment after business hours in the secure night deposit box.
-
Pay Nearby – Pay your UCEMC bill at local businesses displaying the Pay Nearby signs.
-
Prepaid Service – Members can prepay their electric service and not receive a monthly bill.
This variety of payment methods ensures members can choose what works best for their needs and budget.
Managing Your UCEMC Account Online
UCEMC members can easily manage their electric account through the online member portal or mobile app. After creating a secure login, members can:
- View and pay bills.
- Monitor daily electric use.
- Set up recurring payments.
- Request service changes.
- Report outages.
- And more!
The online portal provides 24/7 access and convenience to manage your UCEMC electric service.
Budget Billing for Consistent Power Bills
UCEMC offers budget billing programs that fix your power bill at a set amount each month. This makes it easier to budget when you know what to expect monthly rather than bills fluctuating up and down.
Two budget billing options are available:
-
Fixed Budget Billing – Your monthly bill remains the same every month based on your most recent 12 months of power consumption.
-
Average Budget Billing – Your monthly bill is based on your average power use over the past 36 months. This adjusts gradually over time.
Budget billing helps you plan by removing the surprise of varying electric bills month-to-month. Contact UCEMC to discuss enrolling in a program that fits your needs.
Assistance Programs for UCEMC Members
We know that for some members, paying monthly utility bills can be a hardship. UCEMC partners with state and local agencies to connect members with energy assistance programs they qualify for, including:
-
LIHEAP – Helps cover home heating and cooling bills.
-
WEATHERIZATION – Provides home improvements to reduce energy consumption.
-
FERG – Distributes emergency energy crisis funds for low-income households.
-
Project Help – Provides energy assistance donated by UCEMC employees.
Please contact UCEMC if you are having difficulty paying your electric bill so we can help identify relief programs available to you.
Tips to Save on Your Electric Bill
While UCEMC keeps rates as affordable as possible, members can reduce power consumption to save on their monthly bills. Some tips include:
-
Switch to LED light bulbs. Use natural light when possible.
-
Lower thermostat settings in winter. Raise them in summer.
-
Use fans to spread cool air and feel more comfortable.
-
Seal air leaks and insulate your home.
-
Limit use of major appliances in peak hours.
-
Unplug devices and electronics when not in use.
-
Replace old appliances and equipment with ENERGY STAR models.
-
Utilize smart home technology to control lighting and thermostats.
-
Run full loads in dishwashers, washing machines, etc.
-
Air dry dishes instead of heated drying cycles.
-
Change HVAC filters monthly.
Following some of these electricity-saving steps can lead to meaningful reductions in your monthly power bills!
Online Banking: Bill Pay Tutorial
How do I pay my electric bill at ucemc?
You may pay your electric bill or conduct business at any UCEMC office between 8 a. m. and 4:30 p. m. Monday through Friday (excluding observed holidays). Drive-thru is for bill paying only. You may pay with cash, check, or money order. An account number or bill is required at the drive-thru.
Who designed the Upper Cumberland Electric membership corporation website?
Title VI of the Civil Rights Act of 1964 says that the Upper Cumberland Electric Membership Corporation must offer its services and programs to all people, regardless of race, color, or national origin. Bear Web Design designed the website.
What happened to Upper Cumberland Electric?
[Cookeville, TN, September 29, 2024] Upper Cumberland Electric Membership Corporation was lucky that Tropical Storm Helene cut power to a small part of our area. Unfortunately, other areas were left with widespread damage and power outages.
How do I pay my ucemc bill with Fastpass?
Paying your UCEMC bill at our kiosk with FastPass is as easy as 1-2-3. First, go to the UCEMC District offices in Cookeville or Carthage and use the kiosk. Choose “One-Time Payment” and have your UCEMC account number ready. Sign Up: After you make your payment, click “YES” to join FastPass, which will make it easy and quick to pay your bills in the future.
Is a ucemc bill payment a separate transaction?
Separate transaction. The UCEMC bill payment is a separate transaction. At the register, your store scans the barcode and completes the deal before you can add more items to your cart. It’s quick and easy but is a separate transaction. Paying your UCEMC bill at our kiosk with FastPass is as easy as 1-2-3.
When should I pay my CEMC Bill?
Pay when it’s convenient. You can choose a due date of the 5th, 10th, 15th, 20th, or 25th of the month for any type of billing. Contact us at to set your preferred due date. Information to help you better navigate your CEMC account. What are Seasonal Energy Rates?.
