Having reliable, affordable electric service powers our modern way of life. To keep the lights on and avoid service interruptions, it’s crucial for customers to pay their electric bills on time each month. For members of Volunteer Energy Cooperative (VEC) in Tennessee, paying online at Vec.Org provides a quick and easy way to manage your account.
In this comprehensive guide we’ll explain all your options for paying your VEC electric bill online or through other convenient payment methods.
Overview of Volunteer Energy Cooperative
Volunteer Energy Cooperative is a not-for-profit electric utility owned by the customers it serves throughout Tennessee VEC provides electricity to more than 124,000 homes, farms, and businesses across 17 counties
Some key facts about VEC service
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Serves over 215,000 people in Tennessee
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Maintains over 18,000 miles of power lines
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Is governed by a 9-person board elected by co-op members
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Provides online account and payment options at Vec.Org
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Offers bill payment assistance programs to those in need
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Provides award-winning customer service
Payment Options Overview
As a VEC member, you have multiple ways to pay your electric bill each month. The most popular options include:
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Online – Pay instantly on Vec.Org using credit/debit card or bank draft
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Phone – Call the automated pay-by-phone line to process credit/debit payments
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Mail – Send a check or money order to VEC’s billing address
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In Person – Visit any VEC customer service center to pay with cash, check, or card
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Auto Draft – Have your bill paid automatically each month from your bank account
Paying Online at Vec.Org
Paying at Vec.Org provides the fastest, most convenient way to pay 24/7. To get started, you’ll need internet access and your VEC account number.
Step 1: Register for an Online Account
On the Vec.Org homepage, click “Pay Bill” then “Register” to set up your online account login credentials. Provide your account number, email, name, and create a secure password.
Step 2: Store a Payment Method
Under “My Profile,” add your credit/debit card or bank account info as a payment method. This allows fast checkout when paying bills.
Step 3: Make a Payment
Select “Pay Bill” and choose the stored payment method. Enter the amount to pay your current bill. Click submit to process the payment instantly.
Step 4: Review Payment History
Your account dashboard shows payment history and pending payments. You’ll also receive email confirmations and receipts.
Paying by Phone
To make automated pay-by-phone credit/debit card payments:
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Call 800-362-8905
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Select option 1 for billing and payments
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Enter your 10-digit VEC account number
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Follow prompts to enter card details and payment amount
A $3.95 fee applies to phone payments.
Paying by Mail
To pay by mail with a paper check or money order:
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Make checks payable to Volunteer Energy Cooperative
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Write your 10-digit VEC account number clearly on the payment
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Mail to: VEC Billing Dept, PO Box 277, Decatur TN 37322
Allow 5-7 days for mailed payments to process. Do not send cash.
Paying in Person
To pay in cash, check, or card at an office:
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Visit any VEC customer service center
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Provide your account number or bill stub
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Make payment to the representative
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Get a printed receipt
Avoid Late Fees and Disconnection
Pay your VEC electric bill before the due date each month to avoid a late payment fee or possible service disconnection. Other bill pay tips:
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Watch for your due date on monthly bills
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Pay a few days early if mailing payments
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Set up autopay or recurring online payments
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Contact VEC immediately if you anticipate a late payment
Get Payment Assistance if Needed
If you’re struggling to pay your electric bill, VEC offers programs that may help, including:
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Budget billing – Even out electricity costs over the year
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Extensions – Get extra time to pay a bill in full
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Payment arrangements – Set up a payment plan for your balance
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Energy assistance – Qualify for bill help from government and non-profit programs
Don’t let an unpaid bill result in power disconnection. Contact VEC as soon as possible to discuss bill pay assistance options. Programs are available for both residential and business accounts.
Paying your electric bill promptly each month is a responsibility all co-op members share. By leveraging the convenient online payment options at Vec.Org, you can easily manage your electric account and keep your service uninterrupted. Contact VEC customer support if you ever have questions or concerns about billing or payments.
VEC’s Bill Credits for Electric Lawn Mowers
What can I do with a VEC account?
It allows you to manage your VEC account at your fingertips. You can see your usage and bills, make payments, report problems with your account or service to customer service, and get special messages from VEC. Volunteer Energy Cooperative has grown and improved over its more than 80 years of operation, making the area it serves better off.
How do I enroll in VEC?
Enrollment in VEC’s program is easy. Fill out an application form for the service and bring it to your local VEC Customer Service Center in person. A $100 initial payment to the account is required for enrollment. If you already have a deposit in your account, that amount will be taken off of the balance.
How do I login to VEC?
To login on your desktop, you visit our main vec. org site and use the main account login form. Your login information through our website is the same on their mobile application. New to SmartHub? If you are new to SmartHub, register to use it: click here. Next, for the easiest account access, download the mobile application for iOS or Android.
What is volunteer energy cooperative paymyway?
You can prepay for electricity through the Volunteer Energy Cooperative PayMyWay program. This option saves you from having to pay security deposits, credit checks, late fees, and reconnection fees. You can schedule your payments at times that meet the needs of your household budget. In a nut shell ….
How do I pay my gvec bill online?
Sign up for Auto Pay or update your information. Pay your bill by credit card or bank account at no additional charge to avoid late payments. Sign up for eBill to receive your GVEC statements online. Access your billing history for up to two years, compare bills side-by-side and print bills as needed.
How do I Check my VEC account balance?
However, you can view your account balance information 24 hours a day through the VEC website (www. vec. org), by calling your local office, or by visiting any VEC Customer Service Center. When your balance is low, you will receive a courtesy notification via an automated phone call and email.
