A Complete Guide to Paying Your Versailles Municipal Utilities Bill

Having reliable utility services like water, sewer, gas, and electricity is vital for Versailles residents and businesses. The city of Versailles offers centralized municipal utility services through various departments. Customers receive monthly bills for usage that must be paid on time. Versailles provides several convenient payment options to fit any schedule. This comprehensive guide will walk you through everything you need to know about paying your Versailles municipal utilities bill.

Overview of Versailles Municipal Utilities

The city of Versailles provides the following municipal utility services to local customers

• Water – Provided by the Water and Sewer Department
• Sewer – Also managed by the Water and Sewer Department
• Electric – Versailles Electric System oversees electric service
• Gas – Provided by the Versailles Gas System
• Trash collection – Handled by the Public Works Department

Rates are set reasonably to cover operational costs while keeping services affordable for residents and businesses. Your monthly payments allow the departments to maintain infrastructure, source services, and invest in improvements.

Understanding Your Versailles Utility Bill

Versailles utility bills vary slightly by service but include the same basic components, You’ll see charges for

• Usage – Based on metered consumption of gallons, kWh, cubic feet, etc.

• Service fees – Covers fixed costs like metering, maintenance and delivery.

• Taxes & surcharges – Varies by service; includes franchise fees.

• Trash collection – A flat monthly fee if you receive city trash service.

Carefully review your utility bill each month to understand what you’re being charged for. Contact the city with any questions before the due date.

Ways to Pay Your Versailles Utility Bill

Versailles offers three simple ways to pay your municipal utility bill:

Online

The fastest way to pay is through the online payment portal. You can make one-time payments or set up autopay.

By Mail

Mail your payment to the centralized utility billing address listed on your bill. Allow 5-7 days for checks to process.

In Person

Visit Versailles City Hall at 196 S Main St to pay your bill in person with cash, check or money order.

Tips for Easy Online Bill Pay

Paying online through the portal is the preferred option for most customers. Follow these tips for quick and easy online payments:

• Set up an account on the portal with your invoice number and email address.

• Choose a payment method like a bank account, or credit/debit card.

• Schedule one-time payments or recurring autopay to avoid late fees.

• Sign up for bill reminders through your account to stay on top of due dates.

• Update your contact information anytime to keep your account up-to-date.

Going online provides the fastest way to pay in just a few clicks.

Costs, Fees and Payment Limits

There are no processing fees for online or in-person bill payment options. Mailed payments incur the cost of postage.

Online and in-person payments can be made for any bill amount. Mailed checks should arrive at least 5 business days before the due date to ensure on-time processing.

Late fees apply if payment is not received by the due date on your bill. Review your bill carefully to avoid penalties.

Payment Assistance Programs

If you’re facing financial hardship and struggling to cover your utility payments, Versailles offers assistance programs such as:

• Payment arrangements to spread balances over several months
• One-time payment extensions for 15 extra days
• LIHEAP bill assistance for qualified low-income residents

Contact the utility departments to discuss eligibility and apply for programs that meet your needs.

Confirming Versailles Utility Payments

Once your payment is processed through the online portal, by mail or in-person, your account will be updated with the payment details. You can confirm:

• Online – Payment receipt available through the portal

• Mail – Monthly bill reflects payment

• In person – Receive a printed receipt at City Hall

Retain payment confirmations until the transaction appears on your next bill. You can also check payment history through your online account.

Getting Account Support

For questions on your municipal utility bill or service needs, contact Versailles utility customer service:

• Electric: 859-873-4601
• Gas: 859-873-5609
• Water/Sewer: 859-873-1820
• Trash: 859-873-1820

Representatives can clarify your charges, set up arrangements, take payments and resolve most account issues.

Key Tips for Paying Municipal Utilities

• Review bills carefully each month to know balances due
• Select a convenient payment option that fits your needs
• Pay on time to avoid late fees
• Keep payment confirmations for your records
• Ask for help from customer service with any account needs

With Versailles’ easy online, mail and in-person payment options, keeping your municipal utilities paid is hassle-free. Now you’re ready to manage your utility account with ease!