Virgin Mobile makes it easy and convenient to pay your cell phone bill online through their My Account portal. This guide covers everything you need to know about accessing My Account, reading your bill, understanding the charges, and making quick online payments each month.
Overview of Virgin Mobile
Virgin Mobile is a Canadian wireless carrier owned by Bell Mobility They offer no-contract monthly smartphone plans on the nationwide Bell network Customers can bring their own phone or purchase a device from Virgin.
Key features include
- Affordable talk, text and data plans
- Fast LTE data speeds
- Popular phone models
- Flexible no-contract terms
- Stream Sesame and access Member Benefits
Accessing My Virgin Mobile Account
My Account allows Virgin Mobile customers to view bills check usage make payments and manage their wireless account online or via the mobile app.
To log in to My Account:
- Go to virginplus.ca/en/login
- Enter your 10-digit Virgin phone number or account username
- Type in your account password
If you’ve forgotten your username or password, you can reset them on the login page.
New customers receive an email with instructions to register for My Account using an email address and password. This creates your account username for future logins.
Understanding Your Monthly Bill
Virgin Mobile bills have detailed information including:
- Account number, cycle dates and monthly charges
- Plan fee for talk, text and data
- Any additional add-on charges like extra data or calling features
- One-time fees for equipment installments, upgrades or activation
- Taxes, government fees and 911 charges
- Payment history and amount due
Review charges carefully each month to catch any unexpected fees. Reach out to Virgin Mobile customer service with any bill questions.
Ways to Pay Your Virgin Mobile Bill Online
My Account offers several options to pay your bill digitally:
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Credit or Debit Card – Enter your card details to make a one-time payment each month.
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Pre-Authorized Payments – Set up automatic monthly withdrawals from a bank account.
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Auto Pay – Enable recurring credit card payments without having to log in monthly.
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PayPal – Securely pay your bill through your PayPal account.
To enroll in pre-authorized payments or auto pay, access the Billing & Payments menu within My Account.
You can pay one-time by card immediately through the Make a Payment page.
Paying Your Virgin Mobile Bill Without Logging In
Don’t want to log in to My Account each month? You can still pay quickly:
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Mobile app – Use the Virgin Mobile Self Serve app for Android/iOS to pay on the go.
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Phone – Call Virgin support and pay with a credit card over the phone.
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Retail locations – Take your bill to a Virgin Mobile authorized dealer to pay in person.
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Mail – Send a cheque or money order to the remittance address printed on your monthly bill.
Note that mailed payments require 7-10 business days to process. Online and phone payments credit to your account immediately.
Avoid Late Fees on Your Virgin Mobile Bill
Virgin Mobile bills are due 20 days from the bill issue date printed on your statement. Payments not received by the due date incur a one-time late payment fee of $5.
Avoid surprises by:
- Setting payment reminders in your calendar for easy reference
- Paying a few days early to account for processing time
- Enrolling in auto pay to never miss a payment
- Updating your payment info if cards expire or are replaced
- Contacting Virgin Mobile immediately if you expect delays
Keeping your account current ensures uninterrupted cell phone service. Explore bill management tools within My Account as well.
Get Support from Virgin Mobile
Virgin Mobile’s customer service team is available to help by:
- Chat
- Facebook Messenger
- Phone (dial *VM or 1-888-999-2321)
Reach out with any questions about your bill, making payments online, setting up auto pay or other topics. Their support agents can walk you through all available options.
Paying your Virgin Mobile bill online through My Account takes just minutes each month. Leverage available tools to simplify bill management and avoid unnecessary fees or service impacts going forward.
How To Pay Virgin Mobile Bill Online (2024)
FAQ
How to pay for a virgin mobile phone?
You can contact us by calling 0800 064 3777. You’ll need Your Account number and area reference number which you’ll find on your bill. Thank you for your payment. We will safely store your card information so that it is easier for you to make another payment if you call us.
How do I pay my Virgin Media Bill?
You can use the following information to pay your bill through internet or phone banking: NOTE: If you’re using internet banking, you may need to first choose “VirginMedia (1)” as the company to pay. If you get bills in the mail, your 14-digit payment reference is on the back of the first page of your bill.
How do I make a Virgin plus payment?
Your Virgin Plus number and password. A MasterCard, Visa or American Express credit card. Pick Bank Account as the method of payment from the drop down list. Enter your bank info. Your Virgin Plus number and password. Your banking info (Transit Code, Bank Code, Account Number). A MasterCard, Visa or American Express credit card, issued in Canada.
What if my Virgin Media payment is not showing?
After the normal processing time, if your payment still doesn’t show up, please contact us and we’ll get it fixed. What do I need to show that I paid? Note: If the payment wasn’t made to a Virgin Media account, you’ll need to talk to your bank. If your payment is late, we may need to charge you a late payment fee of £7. 50.
How do I keep up with my Virgin Media bills?
The easiest way to stay on top of your bills is by setting up a Direct Debit. This means that your payments will leave your account on a monthly basis automatically. Sign up for or log in to your My Virgin Media account to set up a Direct Debit. You can also easily make a one-off card payment online without setting up a Direct Debit.
What if my Virgin Media payment is late?
Note: You’ll need to talk to your bank about this if the payment wasn’t sent to a Virgin Media account. If your payment is late, we may need to charge you a late payment fee of £7. 50. You might also find your Virgin Media services restricted. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only.
How do I contact Virgin Media if my bank account details are wrong?
Call us at 150 from your Virgin Media phone or 0345 454 1111* from any other phone if none of those work. If you think you used the wrong bank account information when you sent money through a bank transfer, you should contact your bank directly. If your circumstances have changed, don’t worry – we’re here to support you.
