Paying your water bill on time each month is easy in Virginia Beach thanks to the variety of payment options offered by the City’s Public Utilities department You can pay online, by phone, in person, by mail, or at one of many authorized payment locations in Virginia Beach. Here’s an overview of how to pay your Virginia Beach water bill using the method that’s most convenient for you
Pay Online
The fastest and most popular way to pay is online through Virginia Beach Public Utilities eServices. You can pay by eCheck from your bank account or with a Visa Mastercard, Discover or American Express credit/debit card.
To get started:
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Go to wwwvbgovcom/PU and click “Pay Water Bill”.
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Login or register for an account.
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Select your payment amount and method.
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Payments made by 6pm post to your account same day.
Paying online is secure, processed immediately, and helps you avoid late fees. It’s available 24/7 for maximum convenience.
Pay By Phone
Call the City of Virginia Beach Public Utilities at (757) 385-4631 to pay your water bill over the phone using your credit/debit card or eCheck.
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Have your account number ready when you call.
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Payments made by 6pm post same day.
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An automated system walks you through the payment process.
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Available 24 hours a day, 7 days a week.
Paying by phone is quick and easy whenever you have a few spare minutes. Just dial in and follow the prompts to authorize your payment.
Pay In Person
You have a few options to pay your water bill in person at City of Virginia Beach facilities:
At Public Utilities Office
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Located at 2809 S. Lynnhaven Road, Suite 250
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Open Monday-Friday, 8am-5pm
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Accepts cash, check, money order, and credit/debit cards
City Hall Lobby Kiosks
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Located at 2401 Courthouse Drive
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Open Monday-Friday, 8am-5pm
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Accepts credit/debit cards and eChecks
Treasurer’s Office
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Located at 2401 Courthouse Drive
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Open Monday-Friday, 8am-5pm
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Accepts cash, check, money order
In-person payments allow you to pay by your preferred method and get same day receipt/confirmation. Just double check office hours ahead of visiting.
Pay by Mail
To pay by mail, send a check or money order made payable to “City of Virginia Beach” to:
City of Virginia Beach
P.O. Box 6036
Virginia Beach, VA 23456
Be sure to include your 15-digit City of Virginia Beach account number on the check. Allow 5-7 business days for mail payments to process.
Authorized Payment Locations
For added convenience, you can pay at local authorized bill pay locations including:
- 7-Eleven stores
- CheckFreePay (Ace Cash Express)
- CVS Pharmacy
- Europay/RealTime
- FasMart
- Fast Pay Express
- Ingo Money
- Kroger
- MoneyGram
- Paymentus
- Walmart
There may be small third-party fees to use these locations. Payments post to your account within 1-3 business days typically.
Automatic Payments
You can also enroll in auto-pay through Public Utilities online account services to have your water bill paid automatically each month on the due date via credit/debit card or bank account. It ensures you never miss a payment!
Avoid Late Fees
To avoid late fees, make sure payments are initiated by the due date printed on your water bill. Online and phone payments post same day when made by 6pm. Mailed payments take 5-7 days to process.
Paying your Virginia Beach water bill is quick and easy through the online portal or over the phone in just minutes. You can also visit one of many authorized walk-in locations or mail in a check. Choose the option that fits your schedule each month.
Pay Your Water Bill or Get Cut Off in Virginia Beach
FAQ
What is the phone number for Virginia Beach water Bill?
For routine requests, contact the Public Utilities Customer Contact Center at 757-385-4631. Routine requests can also be submitted online and will be processed as soon as possible. When you make an online request, you must include your full name, account number, address, and phone number that is linked to the account.
What does HRSD do in Virginia Beach?
Welcome. Since the beginning, HRSD’s main goal has been to keep people healthy and the water in Hampton Roads clean by properly treating wastewater. HRSD returns treated effluent to nature in a way that will continue to nurture our water’s delicate ecosystems.
How do I adjust my water bill in Virginia Beach?
You can ask for a bill adjustment through Public Utilities Online Services or by calling (757) 385-4631 or 1-866-697-3481 toll-free.
What payment methods does Virginia Beach public utilities offer?
A list of payment methods is available on the Virginia Beach Public Utilities site. Service fees may apply. Customers who sign up for paperless billing and use a bank account transfer (ACH) payment method to pay online or by text do not have to pay a service fee.
Does Virginia Beach have water and sanitary sewer services?
Residents of Virginia Beach can get clean water and sewage from the Department, which meets all federal and state drinking water standards. Online, you can get to your account information and Public Utilities Online Services safely 24 hours a day, seven days a week. There is never a wait!
Where can I pay a bill in Virginia Beach?
You can pay in person at any of our easy-to-reach locations with a Visa, Mastercard, American Express, Discover, or check. A 2. 5% service fee will be applied to all credit card transactions. Each of these locations also feature a drop box for check or money payments only, no cash. Virginia Beach, VA 23456-9018.
What if I don’t have a bill in Virginia Beach?
Virginia Beach, VA 23456-9018. If you don’t have your bill with you, please write down what you’re paying for and the bill or account number so that your payment goes to the right place. Credit cards can be used to pay for things like real estate taxes, parking tickets, and public utility/storm water bills. 5% fee or $1. 00, whichever is greater).
Does Virginia Beach have drinking water?
Virginia Beach consistently meets state and federal requirements for drinking water. A detailed listing of rates, fees and charges applicable to public utility services for the City. Public water or sewer emergencies can happen at any time.
Is public utilities a payment vendor?
Public Utilities recently transitioned to a new payment vendor: Invoice Cloud. Find out about Public Utilities’ policy on delinquent utility accounts, service interruptions due to nonpayment, and resources that customers can use to get help with payments. Virginia Beach consistently meets state and federal requirements for drinking water.
