Interviewing allows you to share your personal experience and prove you are a qualified candidate for a position. When interviewing for a support position in business process outsourcing (BPO), it’s important to showcase how your skills, knowledge and experience can help you succeed in this role. Since the job requires effective communication, adaptability and organization, preparing for questions about these qualities can ensure you provide the most effective responses you can. In this article, we list the types of BPO call center interview questions you may be asked in an interview for a voice process job at a call center.
- Tell me about yourself.
- Why are you applying for this position?
- Are you available to work nights?
- Why would you be an asset to our company?
- Name some of your strengths and weaknesses.
- Can you tell me your salary expectations?
- What is your five-year plan?
BPO interview questions and answers for freshers | 15 Min BPO interview Preparation
General questions
When you interview for a BPO position, your interviewer may ask questions to get an idea of how you communicate and other important factors that impact your hiring, such as your work schedule and professional goals. Some questions might include:
What qualities do you need to succeed in the BPO industry?
The BPO industry is a competitive workforce with lots of opportunities for self-motivated and positive workers. Your interviewer will want to see if you know what qualities they value in an employee. Share that you are willing to learn, flexible and optimistic about new opportunities. If you can give an example of how you embody these qualities in a previous job or life experience, add that to your answer.
Example: “To be successful in the BPO industry, I believe you need to be ready to help your team by learning new processes and staying flexible. In my previous position, I was part of a non-voice support team. After six months on the team, our call center expanded to support a medical company. I was asked to move to the new team and learn how to speak to customers about medical billing questions in a voice process role. I learned a lot and decided I was also skilled in voice support.”
Discuss some reasons why companies choose outsourcing
If you are asked a question like this, your interviewer wants to see how much you know about the BPO industry. Plan ahead by learning why companies choose to outsource their services instead of handling it themselves. Explain the benefits of using BPO in your response.
Example: “Companies choose to use BPO because they can focus on their core business activities when experts are taking care of other services. Outsourcing can also be more cost-effective for a business since its easier for a company to outsource rather than hiring their own staff to manage customer support. It also increases productivity in the company when the BPO team provides the skills needed for support services instead of training internal staff to do it.”
Voice process interview questions with sample answers
Here are some example questions and answers to help you prepare effective, thorough and thoughtful responses of your own:
Onshore outsourcing can be defined as anything outsourced nearby the country, whereas Offshore outsourcing can be defined as a project or work allotted outside the country, which is not nearby.
A vertical BPO mainly focuses on providing functional services in a limited number of industry domains.
Co-sourcing is neither insourcing nor outsourcing. In this outsourcing type, some part of work is done by the organization, and other work is done by the vender. In the night shift, all the business work is done by the organization.
Procurement BPO is the provision of the business function. It is a facility of the purchasing department of one organization by another organization.
IT outsourcing refers to business searching for technology-related resources outside the company. It is required for functions like maintenance, support, infrastructure, and software development.
International Voice Nonvoice Process Interview Questions
Posted on 31 Jul 2022
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Posted on 28 Sep 2020
FAQ
What is voice process in BPO?
Voice based BPOs: Voice process job involves phone calling with customers either inbound telemarketing or outbound telemarketing. Non Voice BPOs : Non-voice process job involves work in computer & internet like email handling, chat support, messages etc.
What is BPO in simple words for interview?
Why should we hire you in voice process?
Why do u want to join BPO?
