The Town of Wake Forest owns its electric distribution system and provides garbage and bulk waste pickup services to residents, businesses and industries in Wake Forest. Locally-owned and operated, these public utilities provide safe and reliable service at a reasonable price. Our employees are the neighbors of the people we serve, and they stand ready to help customers with problems or questions.
Rates and policies are set by the Town of Wake Forest Board of Commissioners. Utilities revenues maintain our utility systems and help our community.
Paying your utility bills on time each month is essential to avoiding late fees and service interruptions. For residents of Wake Forest, NC, Wake Forest Power offers a convenient online bill pay system that makes it quick and easy to pay your electric, water and sewer bills.
Overview of Wake Forest Power Bill Pay
The Town of Wake Forest recently launched a new and improved online bill payment system for Wake Forest Power customers. This system allows customers to easily pay their utility bills online 24/7 using a computer smartphone or tablet.
Some key features of the new Wake Forest Power bill pay system include:
- Pay with credit/debit cards, Venmo, PayPal or electronic bank transfers
- Setup recurring automatic payments
- View consumption history and account information
- Receive email reminders and receipts
- Opt out of paper bills
- Manage multiple utility accounts with one login
The online payment portal offers a simple, user-friendly interface that enables customers to quickly login and make a payment within a few clicks. Customers can also call an automated phone payment system at 833-415-0541 to make payments by phone using their account number.
Switching to online bill pay provides a number of benefits over paying by mail, such as added convenience, speed, security and flexibility. Payments post instantly, removing the need to worry about checks getting lost or delayed in the mail. The portal also stores payment history and billing information in one place for easy access.
Creating an Online Account
To start using Wake Forest Power’s online bill pay system, customers must first create an online account. Here are the steps to setup an account
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Click “Create an Account”
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Enter your account number and account PIN
- Account number is located on your utility bill
- Default PIN is last 4 digits of primary account holder’s SSN
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Create username and password
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Provide contact information
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Accept terms of use
Once the account setup process is complete, you can start managing your utility bills online. The portal allows customers to store multiple accounts under one login for convenience.
Making a Payment
Here is how to make a bill payment through the online portal after logging in:
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Select “Make Payment”
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Choose which utility account(s) to pay
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Enter payment amount
- Minimum due will be pre-filled
- Can pay full balance or other custom amount
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Select payment method
- Credit/debit card
- eCheck (bank account)
- Digital wallets like Venmo and PayPal
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Submit payment
The process takes less than 5 minutes. Payments made before 10 PM post to your account the same day. An email confirmation with receipt will be sent after each transaction.
Customers can also setup automatic recurring payments through the portal so bills get paid automatically each month. This ensures payments are never late.
Viewing Billing History
In addition to making payments, Wake Forest Power customers can view their account history and past bills through the online portal.
On the homepage, users can see an overview of each of their accounts, including:
- Current balance
- Last payment made
- Due date
- Usage graphs
To see billing statements:
- Click on an account
- Select “Billing & Usage”
- Choose statement date to view
Statements from the past 18 months are available online. Having easy access to billing history makes it simple to monitor electric, water and sewer usage over time and track spending.
Going Paperless
Wake Forest Power customers can opt to go paperless and stop receiving mailed paper bills and notices. To enroll:
- Login to online account
- Click “Go Paperless”
- Confirm email address
- Accept terms and conditions
Once enrolled, an email will be sent each month when the new bill is ready to view online. Opting out of paper bills reduces clutter and is better for the environment.
Important notices like disconnect warnings will also be sent electronically for paperless customers. Be sure to keep email address up to date to avoid missing statements.
Account Management
The online portal makes it easy for customers to manage their Wake Forest Power accounts. Useful account management features include:
- Update contact information – Keep mailing address, phone number and email current
- View payment history – See past transactions for the last 18 months
- Change auto-pay settings – Modify or cancel recurring payments
- Store payment methods – Securely save preferred payment types for faster checkout
- Receive notifications – Get reminders about upcoming due dates and past due accounts
- Go paperless – Opt out of mailed paper statements
Keep account details accurate and enroll in paperless to maximize the benefits of using the online payment system.
Security
Wake Forest Power takes security seriously to protect customer data and payment information. The online bill pay system is powered byPaymentus, an industry leader in electronic bill payment services.
Paymentus adheres to the highest data security standards and leverages advanced fraud prevention technology. Customers can feel confident entering their personal information into the Wake Forest Power online portal.
Some key security features include:
- 256-bit SSL encryption
- 90-day password expiration
- Limited login attempts
- Role-based access control
- Regular third-party auditing
- Strict privacy policy
Be sure to avoid using public Wi-Fi networks when making payments and never share login credentials. Contact Wake Forest Power immediately if any suspicious activity is noticed.
Getting Help with Wake Forest Power Bill Pay
For assistance with registering, making payments, managing your account or addressing any errors with the online bill pay system, Wake Forest Power’s customer service team is available to help:
- Phone – Call 919-554-3360 during business hours
- Email – Send inquiries to [email protected]
- In Person – Visit 301 S. Brooks St, Wake Forest, NC 27587
Representatives can provide step-by-step guidance for any challenges that arise with using the online portal.
Wake Forest Power is also available on social media for quick responses to questions:
- Facebook – @wakeforestpower
- Twitter – @wakeforestpower
Leverage the support options above to ensure the online payment process goes smoothly.
Paying utility bills online using Wake Forest Power’s bill pay system is the most convenient way for customers to securely manage their electric, water and sewer accounts. The user-friendly portal makes it simple to review billing history, setup automatic payments and go paperless.
Signing up is easy – just create an account at https://epay.wakeforestnc.gov and start enjoying the benefits of online bill pay today. Wake Forest Power’s customer support team is also available to assist with any questions or issues that may come up.
Switching to modern electronic payment methods like online bill pay allows customers to save time and gain more control over utility expenses each month. It’s the ideal option for Wake Forest residents looking to simplify bill management.
New Accounts Set Up Fee
$15.45 (charged on first bill). Deposits for new service may be required (up to $200).
Also see Fees & Charges
Direct Draft for Utility Bills
If you wish to have your utility bill drafted from your bank account, complete the Bank Draft Authorization Form (PDF) and return it to 301 S. Brooks St., Wake Forest, NC 27587. Your utility bill will be drafted automatically on the due date.
Home Energy Audits
How do I Pay my Wake Forest power bill?
Customers of Wake Forest Power who get a monthly bill can use an automated phone system 24 hours a day, seven days a week to pay their bills. To make a payment, customers simply call 833-415-0541 and provide their credit/debit card and electric account numbers.
How do I make a Wake Forest pre-pay payment?
To make a payment, customers simply call 833-415-0541 and provide their credit/debit card and electric account numbers. Accounts will then be updated to show the payment information and the new balance. Calling 919-283-5757 is how Wake Forest Pre-Pay customers can pay their bills 24 hours a day, seven days a week.
What is Wake Forest pre-pay power?
Wake Forest Pre-Pay Power offers you the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional monthly paper bill, usage is calculated daily. If you pre-pay, you’ll never be charged a late fee, and if your account runs out of credit, you won’t have to pay pricey fees to reconnect.
Does Wake Forest have a new online payment system?
New Online Payment System online now! The Town of Wake Forest has put in place a new online payment system with better services and more features. We think you’ll like the changes! Please note that Wake Forest Power customers who signed up with our old system will need to create a new login and password by Monday, November 11. 30, 2020.
How do I pay my wake electric bill online?
You can pay your Wake Electric bill quickly and safely online with “Pay Now.” You don’t need to enter a user name or password. All you need is your name and account number along with your credit card or checking account information. The “Pay Now” system does NOT save your payment information after you make a bill payment.
How do I pay my wake electric bill at Western Union?
You can pay with cash or a debit card with a PIN at any Western Union location with your Wake Electric bill stub. The minimum payment at a Western Union is $25. 00 and Western Union charges a processing fee of $1. 50 for taking your payment. Payment at Western Union is much like putting your payment in the mail.
