Paying your Washington County Service Authority (WCSA) bill online is a convenient way to make sure your payment is made on time each month. WCSA offers several options for paying your water and sewer bill online, including through their website, over the phone, or by setting up automatic payments. This guide will walk you through the different ways you can pay your WCSA bill online.
Register for an Online Account
The first step to pay your WCSA bill online is to register for an online account on the WCSA website. Here’s how:
- Go to https://www.iwebms.net/wcsa.
- Click on “Register Your Account” and enter your account number, ZIP code, and other details from your latest bill.
- Choose a username, password, and security questions.
- Agree to the Terms of Service.
- Click “Register” and your online account will be created.
Once your online account is setup, you can log in anytime to view your account balance, payment history, and make a payment.
Pay Your WCSA Bill Through the Online Portal
The easiest way to pay your WCSA bill online is through the online payment portal Follow these steps
- Log into your WCSA online account.
- Click on “Make Payment” and enter your payment amount.
- Enter your credit card or bank account information. WCSA accepts Visa, MasterCard, Discover, and E-Checks.
- Review the payment details and click “Submit Payment”.
Your payment will be processed instantly and you’ll receive a confirmation email with your payment details. Payment receipts are also stored in your account history.
Pay Over the Phone
If you prefer to speak with a customer service representative, you can pay your WCSA bill over the phone.
- Call WCSA at 276-628-7151 between 8AM to 5PM Monday to Friday.
- Provide your account number and billing details to the representative.
- Provide your credit/debit card or bank account details.
- Your payment will be processed during the call and a receipt can be emailed or mailed to you.
This is a quick option if you need to make a last minute payment and missed the online cut-off time.
Setup Automatic Payments
For the most hassle-free option enroll in automatic payments through your online account. This allows WCSA to automatically charge your credit card or bank account each month for the amount due.
To enroll:
- Log into your WCSA online account.
- Click on “AutoPay Program” and enter your payment method information.
- Choose the date each month you want your bill paid.
- Review and submit the auto-pay enrollment form.
Now your bill will be paid automatically each month on the date you selected. You’ll still receive a monthly bill for your records.
Paying at Other Locations
In addition to paying online or over the phone, you can pay your WCSA bill in person at:
- The WCSA office at 25122 Regal Drive in Abingdon.
- Any MoneyGram or Western Union location.
- Select Kroger and Walmart stores.
Look on your monthly bill for a list of authorized payment locations in your area. These in-person payments usually have a small transaction fee.
Know Payment Deadlines and Policies
To avoid late fees, make sure you pay your WCSA bill by the due date each month. WCSA has a disconnection policy for overdue accounts, so it’s important to pay on time.
Some key payment deadlines and policies:
- Bills are issued monthly and due within 15 days of billing.
- A 10% late fee is applied to overdue balances.
- Accounts 30 days past due may have water service disconnected.
- Disconnected accounts must pay a reconnection fee.
- Payments made online, by phone, or at MoneyGram/Western Union locations post instantly to your account. In-person payments may take 2-3 business days to process.
Review your monthly bill carefully and contact WCSA customer service if you have any questions. They can explain your bill charges and due date.
Paying your WCSA water and sewer bill online using one of these options allows you to easily and securely manage this monthly expense. Sign up for an online account to access the full range of payment features for the most convenience.
Welcome to Online Account Access for
| Username: |  This website is protected by 128-bit SSL security |
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| Password: | ||
| Logging in… | ||
| Forgot your password or username? | ||
| You need to be registered in order to view your account. | ||
| Quick Pay | ||
Step one is to re-validate your account information, just like when you first signed up.
Just provide all of the information indicated below so we can validate your account and change your password.
When you signed up, we sent you a welcome email that contained your username. If you need us to, we can send it to you again.
| Your Username: |
| Account Number: |
| ZIP Code: |
| Please wait… Cancel |
If what you really wanted to do was register your account for the first time, just click here to get started.
Please choose a new password which is at least 6 characters long, including at least one number.
| New Password: |
| Confirm New Password: |
| Please wait… Cancel |
First we need to retrieve and validate your service account by pairing your account number with other information that appears on your bill.
| Account Number: |
| ZIP Code: |
| Please wait… Cancel |
Please indicate whether you are the owner or tenant of the property listed below.
| Service Address: | |
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If Washington County Service Authority has received written authority from the property owner authorizing you to act on their behalf and take full responsibility for the account, choose owner. If Washington County Service Authority has received written authority from the property owner to provide you with a duplicate bill, choose tenant. This is required before you can create an online account access profile. Please see our Terms of Service below for more details. |
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| Cancel | |
| Account Number: |
| Name: |
| Service Address: |
| Mailing Address: |
Please review the information above carefully. Is everything correct?
| Account Number: |
| Name: |
| Service Address: |
| Mailing Address: |
Now lets create your online profile and get you logged in. Note: Passwords are required to be a minimum of 6 characters in length and must include at least one number.
| Username: |
| Email: |
| Confirm Email: |
| Password: |
| Confirm password: |
| Phone number: |
| I agree to the Terms of Service. |
| Please wait… Cancel |
Fill out all of the fields below and remember…
- You must use the same email you used when you signed up.
- You will only receive an email if all of the information you provide here matches what we have on file.
- For security reasons, failure to match information here will simply result in no email. That is, no on-screen notification will occur for mismatched input.
| Your Email: |
| Account Number: |
| ZIP Code: |
| Please wait… Cancel |
If your information matched what we have on file, you will get an email that contains your username. It may take a few minutes for your email to show up, and be sure to check that it was not filtered out as spam.
If you do not get your email, within 30 minutes, you will need to contact Washington County Service Authority at 276-628-7151 for further assistance. Welcome to our online payment website. All customers must first register your account online. You should have your latest bill handy to register your account. We accept Visa, MasterCard, Discover and E-Checks.
WCSA Sewer Expansion Project 2
How do I create a Washington County Service Authority – WCSA water account?
You can create a new account on the Washington County Service Authority – Wcsa Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Does Washington County Service Authority – WCSA water accept credit cards?
Washington County Service Authority – Wcsa Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for the Washington County Service Authority – Wcsa Water.
How can I pay my bills?
Customers can pay their bills in-person at our lobby and drive-through window. To pay by phone, call 844-767-8896 or 276-628-7151 and choose option two. Phone payments can be made with VISA, MasterCard or Discover. For any questions regarding your monthly bills, please contact our Customer Service team.
