Paying your utilities bill is an essential part of being a responsible resident in Washington, NC The city offers several convenient options to pay your water, sewer, electricity, and other utility charges. In this comprehensive guide, we’ll walk through the available payment methods, tips for budgeting your utility payments, and answers to frequently asked questions
Overview of Washington Utilities
The City of Washington provides water, sewer, electricity, and stormwater services to residents and businesses within the city limits. The utility services are handled by the city’s Utilities Department located at the Municipal Building.
Washington Utilities provides
- Electric service
- Water and sewer service
- Stormwater management
Understanding the different utility services is the first step to paying your bill efficiently.
Payment Options for Washington Utilities
The City of Washington offers several ways to pay your monthly utility bill. Review the options below to choose the most convenient payment method for you:
Pay Online
The easiest way to pay is through the city’s online payment system You can pay by credit card or electronic check on the city’s website To pay online
- Go to the online payment page
- Enter your account number and last payment amount
- Choose “Pay Bill” and enter your payment information
- A convenience fee of $2.50 applies to credit/debit payments
Pay by Phone
Call the payment line at 1-877-201-3770 to pay over the phone. You’ll need to provide your account number.
- There is no fee for electronic check payments
- A $3.00 convenience fee applies to credit/debit card payments
Pay by Mail
You can mail your payment to:
City of Washington Utilities
P.O. Box 2226
Washington, NC 27889
Allow 5-7 days for mailed payments to process. Include your payment stub or write your account number on the check.
Pay in Person
Bring your payment to the Municipal Building at 102 E 2nd Street in downtown Washington. Payments can be made at the Utilities Department counter during business hours (Monday-Friday, 8 AM – 5 PM).
Other Payment Options
- Curbside payment boxes at 2nd St and Market St
- Automatic bank draft
- Budget billing for equal monthly payments
Review all payment options on the city’s website.
Tips for Budgeting Your Utility Bill Payments
To avoid late fees and service disruptions, it’s important to budget your income so you can pay your utilities on time each month. Here are some tips:
- Review your usage and set aside money each month to cover the average bill
- If you’re on a fixed income, consider budget billing to divide payments evenly
- Contact the city immediately if you foresee difficulty paying on time
- Reduce energy and water usage to lower your monthly bills
- Take advantage of energy efficiency rebates and billing assistance if eligible
Setting up automatic payments or reminders on your phone can help prevent missed payments and late fees.
Frequently Asked Questions about Washington Utility Payments
What are the due dates for utility bills?
Bills are issued monthly and are due 20 days after the billing date. Due dates are printed on your bill.
What are the late fees and policies?
Accounts with a balance after the due date will be charged a late fee of 1.5% of the unpaid balance. Services may be disconnected if an account is 60 days past due.
How can I check my balance online?
You can check your account balance anytime through the online customer portal. Click “Pay Bill” on the payment page and enter your account number to view your balance.
Can I dispute a charge on my utility bill?
If you find an error on your bill, contact the Utilities Department right away to dispute the charges. Some billing errors may be resolved by checking your meter readings.
How do I request a payment extension?
Contact the Utilities Department to explain your situation and request an extension before the due date. Extensions over 15 days require a written payment agreement.
Can I pay with cash or money order?
The city only accepts cash or money order payments made in-person at the Municipal Building. These options are not available for mailed payments.
Who do I call for questions about my bill?
Contact Washington Utilities Customer Service at (252) 975-9300 or [email protected] if you have any questions about your utility account or bill.
Understanding all your options for paying utilities in Washington allows you to choose the most convenient method and avoid late fees. Budgeting appropriately and addressing billing issues promptly can help you keep your utility payments on track as a resident.
Automatic Withdrawal (Checking Account)
Your bill is automatically paid each month from your checking account. Please contact Beaufort County Water Department (BCWD) staff for information on how to set up this convenient service. Please note that delivery of the funds to BCWD may be two to three days after withdrawal from your account dependent on your banks policies.
By Phone (Credit Cards & Debit Cards)
Please call 888-626-9066. You may use Visa, Mastercard, Discover, or American Express.
We accept, Visa, MasterCard, Discover Card, or American Express payments through an online system.
Access our Online Bill Payment link to make your payment. Your account will be updated within moments to show your payment information and new balance.
If you are redirected to “user.doxo.com/session/new” do not make a payment. Please copy and paste the following website into your browsers search bar to make a payment on our Online Bill Pay site: logicsolbp.com/BeaufortCounty. You will need to make sure the URL is in plain text and not a hyperlink.
