How to Pay Your Water Bill to Greater Cincinnati Water Works

If you live in the Greater Cincinnati area, your water service is likely provided by Greater Cincinnati Water Works (GCWW). Read on for a full guide on how to pay your GCWW water bill online, by phone, auto pay, mail or in person.

GCWW is owned by the City of Cincinnati and provides high-quality drinking water to residents in Ohio, Indiana, and Kentucky. They are dedicated to supplying safe reliable water services to over 1.1 million people.

As a customer, you are responsible for paying your GCWW bill on time each month. Avoid late fees and service disruption by learning all your payment options:

Pay Your GCWW Water Bill Online

The fastest and most convenient way to pay your water bill is online through GCWW’s payment portal. Just follow these simple steps:

1. Go to GCWW’s online payment site

2. Enter your account number and 4-digit PIN

3. Select “Make Payment” and choose payment amount

4. Enter credit/debit card details or bank account info

5. Review payment info and submit

6. Payment processes instantly – receive emailed confirmation

Paying online is available 24/7 and posts to your account immediately. You can also setup recurring payments.

Pay by Phone

Call GCWW at 513-591-7700 to pay your water bill over the phone. Have these items ready:

• Your account number

• Credit/debit card or bank account details

• Payment amount

When you call, a representative will guide you through the automated payment system. Takes just a few minutes and payment posts right away.

Set Up Auto Pay

For hands-free convenience, enroll in GCWW’s auto pay program to have payments automatically debited from your payment method each month.

To begin auto pay:

1. Login to your online GCWW account

2. Click on “Auto Pay Program”

3. Enter payment info and confirm amount

4. Review and submit request

Once setup, GCWW will withdraw funds on the due date every month so you don’t have to remember.

Pay by Mail

Mail your water bill payment to:

Greater Cincinnati Water Works
PO Box 5487
Cincinnati, OH 45201-5487

Be sure to include your account number on the check. Allow 7-10 days for delivery and processing time.

Pay in Person

Visit the GCWW headquarters to pay your water bill in person:

4747 Spring Grove Ave
Cincinnati, OH 45232

Make a cash, check, money order, credit or debit card payment. Get immediate confirmation when paying at GCWW office.

Payment Kiosks

GCWW has partnered with Paymentus to offer self-service payment kiosks around Cincinnati. Stop by one of these locations to pay your water bill in cash or card:

• Price Hill Recreation Center
• North Avondale Recreation Center
• Kennedy Heights Art Center
• Dunham Recreation Complex
• Oakley Recreation Center

What About One-Time vs Recurring Payments?

You have the flexibility to make one-time or recurring payments to GCWW:

• One-time – Manually pay each month online, phone, mail or in person
• Recurring – Setup autopay to have payments made automatically

Choose the option that fits your schedule and preferences each billing cycle. GCWW offers both choices.

Late Payments and Penalties

Avoid late fees and service disruption by paying your GCWW water bill on time every month. Penalties for late payments include:

• Late fee of 10% of overdue balance
• Water service shutoff with outstanding balance
• Additional deposit required to restore service

Set payment reminders and consider autopay to avoid missed payments and penalties.

Contact GCWW for Billing Questions

If you have any questions or issues related to your water bill or service, GCWW customer support can help:

• Call 513-591-7700
• Email [email protected]
• Chat online at GCWW website
• Visit office at 4747 Spring Grove Ave

Reach out to GCWW’s billing department by phone, email, online chat or in person. Agents are available on weekdays during business hours.

Payment Processing Fees

Note that GCWW charges processing fees for certain payment methods:

• Online and phone payments – $2.25 fee
• Auto pay with credit/debit card – $2.25 per transaction

Bank account payments do NOT incur a fee. Cash/check options are fee-free as well.

Manage Your GCWW Account Online

Create an online account through GCWW’s website for easy access to:

• Pay bills any time
• View balance and usage
• Access billing and payment history
• Set up recurring autopay
• Go paperless with eBills

Your online account allows you to monitor water usage, track payment details, and manage bills 24/7.

About GCWW and Water Services

Greater Cincinnati Water Works is focused on providing safe, sustainable water through:

• Two water plants treating over 100 million gallons daily
• Over 3,000 miles of water mains
• 24/7 monitoring from control room
• Award-winning lead service line replacement
• Water quality exceeding EPA standards

Pay your water bill promptly to support GCWW’s critical infrastructure and services. Reliable water delivery depends on customer payments.

Review Payment Options

To recap, you can pay your GCWW water bill using various convenient and secure methods:

• Pay online 24/7
• Call in payments during business hours
• Setup automatic payments
• Mail check payments
• Visit office to pay in person
• Use self-service kiosk locations

Check your balance online and select the payment method that works best for you each month. Keep your account current to avoid disruption.