How to Pay Your Water Bill Online at Waterburyct.org

Paying your water bill online is a convenient way to stay on top of your payments and avoid late fees The City of Waterbury offers online bill pay through their website, wwwwaterburyct.org. Here’s a step-by-step guide to paying your water bill online with Waterburyct.org.

Setting Up An Account

The first step is setting up an online account on the Waterburyct.org website

• Go to www.waterburyct.org and click on the “Pay Online” link at the top of the page.
• On the Online Payments page, click on “Pay Your Water/Sewer Bill”.
• You’ll be taken to a login page. If you don’t already have an account, click “Register for an Account” below the login fields.
• Enter your account number, email address, phone number, and create a password. Your account number can be found on your paper bill.
• Agree to the terms and conditions and click “Register Account”.
• You’ll receive a confirmation email with a verification code. Enter this code on the website to complete your registration.

Once your account is set up, you’ll be able to log in anytime and access your water bill.

Viewing and Paying Your Bill

• Go to www.waterburyct.org and click “Pay Online”.
• Login using your email and password.
• Your account dashboard will show your current balance owed and due date.
• Click “Pay Bill” to be taken to the payment page. Here you can:
  • View a PDF of your latest bill.
  • See your payment history.
  • Enter a payment amount and select a payment method.
• For payment method, you can pay by credit card, debit card, or e-check. Enter your card or bank account information.
• Review your payment details and click “Continue” to submit.

Once submitted, you’ll see a confirmation page and receive a confirmation email. Payments are typically processed within 1-2 business days.

Setting Up Auto-Pay

For hassle-free payments, you can enroll in auto-pay through Waterburyct.org. This will automatically charge your card or bank account each month for the amount due.

To set up auto-pay:

• Login to your account and click on “My Profile”.
• Check the box next to “Auto Pay” and enter your payment method information.
• Click “Update Profile” to save the changes.

You’ll then be enrolled in auto-pay for each subsequent bill. You can cancel or change this anytime through your profile.

Benefits of Paying Online

Paying your Waterbury water bill online has many benefits:

• Convenience: Pay anytime, anywhere in just a few clicks.
• Payment tracking: Your online account stores payment history and receipts.
• Auto-pay: Set it and forget it with automated monthly payments.
• Avoid late fees: Pay by the due date without mailing delays.
• Environmentally friendly: Go paperless and avoid checks/stamps.

The online payment system is secure, easy to use, and helps you pay your bill on time every month. Sign up for an account at Waterburyct.org to enjoy these benefits today.

When is my Water Bill Due?

Water bills in Waterbury are issued monthly and follow a regular billing cycle. Your due date depends on your service location in the city.

Due Dates by Service Area

• West side: Bills are issued on the 15th and due on the 5th of the following month.
• East side: Bills are issued on the 30th/31st and due on the 20th of the following month.

So for example:

• If you live on the west side, a bill issued on March 15th would be due on April 5th.
• For the east side, a bill issued on March 31st would be due on April 20th.

Your specific due date is printed on your paper bill or can be found by logging into your online account.

Grace Periods

The City offers a grace period after the due date before applying late fees:

• West side bills have a 15 day grace period after the due date.
• East side bills have a 10 day grace period.

This gives you a little extra time if your payment is delayed in the mail or you missed the deadline. But payments should still be made by the due date when possible to avoid penalties.

Late Fees

If your payment is received after the grace period, late fees are assessed based on how long past due the bill is:

• 1-30 days past due: $2 late fee
• 31-60 days past due: $3 late fee
• 61-90 days past due: $4 late fee

Recurring late payments can lead to further penalties, so be sure to pay your bill by the due date printed on your statement. Setting up auto-pay through Waterburyct.org is a convenient way to never miss a payment.

How Do I Check the Status of My Water Bill?

You can check the status and balance of your Waterbury water bill through the online account system or by phone.

Online Account

Log into your account at Waterburyct.org and your dashboard will display:

• Current balance owed
• Due date
• Recent payments made
• Any outstanding late fees or penalties

You can also view a PDF of your latest bill which shows full details on your usage, charges, and payments.

By Phone

Call the Water Department billing office at 203-574-8201. You’ll need to provide your account number.

The billing staff can look up your account and provide details on:

• Balance owed
• Due date
• Last payment received
• Payment history
• Any late fees

Calling also gives you the opportunity to ask any questions about your charges or work out extended payment arrangements if needed.

Checking your water bill status online or by phone helps you stay on top of your payment schedule and avoid unnecessary late fees. Reach out to the Water Department billing office if you have any questions or need assistance with your account.

How Do I Pay My Water Bill?

The City of Waterbury offers several convenient payment options for residents to pay their water and sewer bills:

Online

The easiest way to pay is through the online bill pay system at Waterburyct.org. You can pay by credit card, debit card, or e-check. Sign up for an account to view your bills and payment history.

Auto-Pay

For hassle-free payments, enroll in auto-pay through your online account. This automatically charges your card each month for the amount due.

By Phone

Call the Water Department billing office at 203-574-8201 to pay over the phone. You’ll need your account number and can pay by credit card.

Mail

Send a check or money order made payable to “Tax Collector, City of Waterbury” along with your payment stub to:

P.O. Box 2216
Waterbury, CT 06722

Be sure to mail at least 7-10 days before your due date to ensure it arrives on time.

In Person

Visit the Tax Collector’s office on the 1st floor of City Hall at 235 Grand St. to pay in cash, check, money order or credit/debit card.

Paying your water bill through Waterburyct.org is typically the most convenient option. Sign up for an online account today to get started with online payments and avoid late fees!

Can I Get a Discount on my Water Bill in Waterbury?

Waterbury offers two programs to help qualifying residents save money on their water bills:

Low Income Discount Program

This provides a 25% discount on water bills for low income seniors or disabled residents that meet income eligibility guidelines.

To qualify, your total household income must be below:

• 1 person: $37,360
• 2 people: $49,440
• 3 people: $61,560
• 4 people: $73,680

You must also be 65+ years old or have a permanent disability. Apply by completing an application available on Waterburyct.org or by calling 203-574-8201. Proof of income and age/disability is required.

Water Hardship Extension

This program allows temporary payment plan extensions for residents facing a financial hardship and inability to pay their full water bill.

To qualify, you must demonstrate a hardship such as medical expenses, job loss, or other financial crisis. Extensions up to 12 months may be approved based on your circumstances.

Apply by calling 203-574-8201 and speaking with a billing agent to discuss your situation. Some documentation may be required.

These programs offer vital financial relief for Waterbury families in need. Contact the Water Department to find out if you qualify and apply for a discount or hardship extension.

Can I Dispute or Contest My Water Bill in Waterbury?

If you believe your water bill contains an error or inaccurate charge, you have the right to dispute the bill and request an investigation from the Water Department. Here