Paying your water bill on time each month is important for every resident and business in Waterloo, The Waterloo Water Works department offers several convenient payment options to fit any schedule or preference, This guide provides step-by-step instructions for setting up and using the various online and in-person payment methods,
Online Bill Pay Options
Paying your Waterloo water bill online is easy, fast, and secure Here are the available online payment methods
Pay by Credit/Debit Card
The Waterloo Water Works allows credit and debit card payments by phone or online:
- Call (855) 282-7625 to pay by phone. Provide your account details and card information.
- Or visit waterloowater.org to pay online. Click “Pay My Bill” and enter your account and card details.
There is a small convenience fee for using this card payment option.
Pay by E-Check
Instead of a credit card, you can pay directly from your checking account using an e-check:
- On waterloowater.org, click “Pay My Bill”
- Choose the e-check option and provide your routing and account numbers.
- The payment will deduct from your account within 1-2 business days.
No convenience fees apply to e-check payments.
Enroll in Auto-Pay
For hassle-free payments, sign up for auto-pay through the Waterloo Water Works:
- Download the Auto-Pay form from the website.
- Complete the form with your account and banking details.
- Mail or drop off the form at the Payment Center.
- Your bill will now be paid automatically each month on the due date.
You can cancel or change your auto-pay anytime by submitting an updated form.
Pay In-Person at the Payment Center
The Waterloo Water Works has a Payment Center located at:
325 Sycamore St
Waterloo, IA 50703
Use the door on E. 3rd Street, next to the drive-thru window.
The Payment Center is open:
- Monday – Friday: 8 AM – 5 PM
- The after hours drop box can be used anytime.
Payments left in the drop box before 5 PM will be processed the next business day.
You can pay by:
- Cash
- Check
- Money order
- Debit/credit card (convenience fee applies)
Pay at Hy-Vee
Waterloo Water Works bills can also be paid at the customer service counter of Hy-Vee Crossroads at:
4040 Crossroads Blvd
Waterloo, IA 50701
Hy-Vee accepts cash, checks, and credit/debit cards.
Pay by Mail
To pay by mail, send your check or money order to:
Waterloo Water Works
PO Box 27
Waterloo, IA 50704
Be sure to include your payment stub from your water bill. Allow 5-7 business days for mailed payments to process.
Avoid Late Fees and Service Disruption
Pay your Waterloo Water Works bill in full by the due date printed on your bill to avoid penalties. Late payments will incur fees and could eventually lead to water service being shut off.
If you think your bill contains an error or you will have difficulty paying on time, call (319) 232-6280 immediately to discuss options. The utility staff can often help avoid late fees or service disruptions.
Get Account Help from Waterloo Water Works
If you have any questions or issues related to your Waterloo water account, billing, or paying online, contact the Waterloo Water Works department:
- By phone: (319) 232-6280
- Visit the Payment Center in person
- Email [email protected]
The friendly utility staff is available to help customers setup online payments, explain charges, arrange payment plans if needed, and answer any other questions.
Paying your Waterloo water bill is quick and convenient through the various online, in-person, and mail options. Sign up for auto-pay or make one-time payments through the Waterloo Water Works website, or visit the Payment Center in person. Avoid late fees and maintain uninterrupted service by paying on time each month. Contact the Waterloo Water Works billing department if you need any account assistance.
Waterloo Water works Service-Line Inventory
FAQ
Does Waterloo Waterworks have an app?
Get the MyMeter mobile app to manage your account from anywhere. With the app, you can now see how much energy and water you’re using and pay your bill from your phone.
Where does the water come from in Waterloo?
In Waterloo Region, there are two sources for drinking water – the Grand River and groundwater wells. About 20 to 25 per cent of Waterloo Region’s drinking water is from the Grand River. Water from the Grand River goes through a multi-step treatment process at the Mannheim Water Treatment Plant.
Is Waterloo, Iowa water safe to drink?
Annual Report on the Quality of Water for 2023: We are happy to say that Waterloo’s water is safe and meets or beats all federal and state drinking water standards for 2023. Call (319) 232-6280 if you have any questions about your water or would like a paper copy sent to your home.
How is water produced for residents here in Waterloo?
Waterloo Water Works uses 14 wells, strategically located within the City of Waterloo as a water supply. The 14 wells deliver water to the distribution system at 10 source entry points located across the City.
What if I don’t pay my Waterloo water bill?
The Waterloo Water Works can discontinue your water service if you do not pay your bill. If you think your bill is wrong, call us immediately. Do not wait until the bill is delinquent. Visit our Payment Center at 325 Sycamore St, Waterloo, IA 50703 – use E. 3rd Street door, next to drive thru.
How do I pay my water bill in Waterloo?
Payment may be made by mail addressed to the Waterloo Water Works at P. O. or at our Payment Center, which is on East Third Street between Sycamore Street and Lafayette Street (P.O. Box 27 Waterloo, IA 50704) The Payment Center provides an after hours depository box, a drive-up window and customer parking for walk-in payments.
What is included in my Waterloo utility bill?
Your utility bill contains charges for drinking water, sanitary sewer, garbage and storm water. It also includes yard waste if you have signed up for this service with the City of Waterloo. The drinking water and sanitary sewer parts of your bill are based on how much water your water meter records.
When will Waterloo water be able to track and pay my bills?
Beginning July 6, customers who utilize www. waterloowater. org to see and pay their bills will be able to use new tools to keep track of and pay their water bills
Where can I get a water supply in Waterloo?
The source entry points are run separately, with their own pumps, motors, power supplies, and locations. This makes the Waterloo water supply very reliable. Visit our Payment Center at 325 Sycamore St, Waterloo, IA 50703 – use E. 3rd Street door, next to drive thru.
What is Waterloo water works?
The goal of the Waterloo Water Works is to provide enough high-quality water to the people of Waterloo for their homes, businesses, and fire safety at the most affordable price. The Waterloo Water Works wants all water customers to help them start the program to flush the water mains.
