Paying your Wave Broadband bill online is a quick, easy way to stay on top of your account. As a Wave Broadband customer myself I find paying online to be much more convenient than mailing in a paper check each month. In this article I’ll walk you through how to pay your Wave Broadband bill online, highlight the benefits of paying online, and answer some frequently asked questions.
How to Pay Your Wave Broadband Bill Online
Paying online is simple – just follow these steps:
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Go to https //myastoundcom/. This is the website for managing your Wave Broadband account online.
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Click “Log In” in the upper right corner.
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Enter your Wave Broadband username and password and click “Log In.”
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On the homepage, click “Pay Bill” in the upper right. This will take you to the payment portal
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Enter the amount you wish to pay. By default, it will show the total amount due.
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Select a payment method. You can pay directly from a bank account, debit card or credit card.
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Enter your payment information and follow the prompts to complete payment.
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Confirmation of payment will appear after successful payment. You can also view payment history and print receipts from the payment portal.
That’s it! The whole process takes just a couple of minutes. Your account will update instantly and you can avoid late fees by paying on time.
Benefits of Paying Your Bill Online
Paying online offers many benefits over mailing in paper checks:
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It’s fast – Payment posts instantly to your account. No waiting for a check to be delivered and processed.
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It’s convenient – Pay anywhere, anytime from your computer or mobile device. No stamps required.
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Auto-pay – Set up recurring payments from your bank account so your bill gets paid automatically each month. One less thing to remember.
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Payment history – Your online account stores payment history and receipts, providing easy record keeping.
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Avoid late fees – Pay by the due date, every time. Late fees are $9.50, so pay on time and avoid these unnecessary charges.
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Environmental benefits – Going paperless reduces waste and supports sustainability.
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Text/email alerts – Get bill reminders and payment confirmations right on your phone.
Paying online just makes managing your Wave Broadband account easier. It gives you more control and flexibility over payments.
Frequently Asked Questions About Paying Your Bill Online
Here are answers to some common questions about paying your Wave Broadband bill online:
Is paying online safe and secure?
Yes, the online payment portal uses industry-standard encryption to protect your data. Your information is not stored and payments process through secure channels.
When can I pay my bill online?
You can pay online anytime – 24 hours a day, 7 days a week. Payments post instantly to your account, even in the middle of the night or on holidays.
Can I still get a paper bill?
Yes, you can continue receiving a paper bill while paying online. However, I recommend going paperless and using autorecurring payments for maximum convenience.
What payment methods can I use?
You can pay directly from a checking or savings account, or with a debit or credit card. Visa, MasterCard, American Express and Discover cards are accepted.
What if I didn’t get an email receipt?
Receipts are available through your online account payment history even if you didn’t receive an email. You can print receipts directly from the portal.
What if I entered the wrong amount?
If you accidentally paid the wrong amount, you can call Wave Broadband at 1-866-928-3123 to have a billing adjustment made and the proper amount charged.
When will late fees be charged to my account?
Payments must be received by the due date to avoid a $9.50 late fee. Make sure to pay early if mailing a check to account for mail time.
Can I set up automatic payments?
Yes! Go to the Auto Pay section of your online account to set up recurring payments from your bank account. This way, your bill gets paid on time automatically each month.
Paying online is the best way to stay on top of your Wave Broadband account. It gives you 24/7 access and control over payments from anywhere. Sign up for paperless billing and automatic payments to simplify bill management even further. Contact Wave Broadband customer support if you have any other questions.
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Don’t have a MyAstound Account?
- Visit MyAstound Account Signup
- Fill in the registration form
- Have your Astound Account number handy – located on your bill
Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Broadband Mobile app! Astound Broadband accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
Understanding Your Bill provides an overview of the information that appears on your residential bill each month.
To avoid the possibility of incurring late fees, Astound Broadband recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on your monthly statement.
Astound Broadband encourages customers to make timely payments to avoid late fees and possible service interruption. Astound Broadband reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound Broadband can restore your service.
Yes! Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing. On-the-go? Download the Astound Broadband Mobile app for easy access to view your bill, make payments, update your billing method and more!
Visit the Customer Center and register for our My Astound Broadband service. Once you’ve registered and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound Broadband will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Yes. To pay an Astound Broadband bill for a friend or family member, call 1.800.RING. Astound Broadband and use our automated phone system to make the payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through our automated phone system.
Astound Broadband does not collect a deposit for cable TV converter boxes.
Only dial-up Internet customers may pre-pay for a year of service. Astound Broadband does not currently accept pre-payments for other services.
Astound Broadband does not currently offer bills in other languages.
All cable TV, phone, and Internet services are available on one bill from Astound Broadband. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1.800.RING.Astound Broadband.
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 800-RING-Astound Broadband (800-746-4726) so we may assist you.
