How to Pay Your West Palm Beach Water Bill Online

Paying your water bill in West Palm Beach is easy and convenient with the city’s online payment options This article will explain the different ways you can pay your West Palm Beach water bill online, as well as provide tips for navigating the payment platforms

Overview of Paying Water Bills in West Palm Beach

The city of West Palm Beach provides water utility services to residents and businesses located within the city limits The Public Utilities Department handles water billing and payments.

Customers get a bill every month that shows how much they owe for water. Someone can pay their bills at City Hall, over the phone, in person, or by mail. West Palm Beach lets you access your account and pay your bill online, which makes it quick and easy to pay your water bill.

Online Account Access

To pay your water bill online, you first need to set up online account access with the city’s billing system. This allows you to view your account details and balance due.

To set up online account access:

• Visit the city’s water billing website at ebill.pbcwater.com.
• Click on “New Users” and then “Access My Account”.
• Enter your account number and other required information to verify your identity.
• Create a username and password.
• Accept the terms and conditions.
• Your online account will now be activated.

Once your online account is set up, you can log in anytime to view your water usage, charges, account balance and payment history.

Online Payment Options

West Palm Beach provides two main options for paying your water bill online:

Pay Online via Website

The easiest way to pay online is directly through the billing website:

• Log into your online account at ebill.pbcwater.com.
• Click on “Pay Bill”.
• Enter your payment amount and select a payment method.
• Payments can be made by credit card, debit card or electronic check.
• Follow the prompts to enter your payment method details and submit the payment.

Online payments are processed instantly, so your account will be credited right away.

Pay Online via Bank Account

You can also pay through your own bank’s online bill pay feature:

• Log into your bank’s online banking or bill pay system.
• Add the City of West Palm Beach as a new payee, using your 10-digit water account number.
• Schedule the payment through your bank’s system.

Payments made through your bank’s online system may take 3-5 business days to process.

Payment Methods Accepted

West Palm Beach accepts the following payment methods for water bill payments:

• Online – Credit cards, debit cards and electronic checks (ACH payments)
• Phone – Credit cards, debit cards and electronic checks
• Mail – Personal checks, money orders, cashier’s checks
• In person – Cash, checks, credit cards, debit cards

The online payment system accepts Visa, MasterCard, Discover and American Express.

Tips for Paying Your Water Bill Online

Follow these tips for a smooth experience paying your West Palm Beach water bill online:

• Have your account number handy when logging into online account access or scheduling a payment.
• Double check that your billing address, email and contact information is up-to-date.
• Allow 3-5 business days for mailed payments to process.
• Save your payment method to simplify future online payments.
• Sign up for paperless billing to receive bills electronically.
• Set up automatic recurring payments to have your bill paid on time each month.
• Update your payment method right away if your credit card expires or is lost/stolen.
• Contact the billing department if you have any questions or need assistance.

Paying online provides a fast, easy way to stay on top of your water bill payments. Sign up for online account access with the City of West Palm Beach to view your water usage and charges and pay your bill from anywhere, anytime. Consistently paying your water bill on time can help you avoid late fees or service disruptions.

Other Ways to Pay Your Bill

In addition to online payments, West Palm Beach offers other payment options:

Pay by Phone

Call (561) 822-1300 to make a payment by credit card, debit card or electronic check over the phone. You will need your account number, home address and zip code.

Pay by Mail

Mail your payment to:

City of West Palm Beach
P.O. Box 30000
Tampa, FL 33630-3000

Be sure to include your payment stub to ensure proper credit to your account.

Pay in Person

Pay with cash, check or credit/debit card at:

City Hall
401 Clematis St, West Palm Beach, FL 33401
Monday-Friday, 7:30am-5:00pm

For in-person payments, you must go to the first floor lobby of City Hall.

Payment Drop Boxes

The city has drive-up drop boxes where you can leave check or money order payments (no cash):

• City of West Palm Beach City Hall
• Palm Beach County Main Library
• West Boca Branch Library

Payments left in drop boxes before 9:00am will be credited same business day.

Getting Help with Your Water Bill

If you are having difficulty paying your water bill, West Palm Beach offers some resources:

• Payment plans—You might be able to set up a payment plan to pay off your debt over time.

• Payment assistance – Limited financial assistance is available for customers who qualify.

Contact the Public Utilities billing office at (561) 822-1300 to learn more about potential options.

Paying your monthly water bill is fast and simple with the online account and payment options provided by the City of West Palm Beach Public Utilities Department. Sign up for online account access and automatic payments to simplify bill payment. Contact the billing department anytime you need assistance managing your water utility account and payments.