As a JEA customer, we offer you choices in how you receive and pay your bill that fit your lifestyle, from your inbox to your mailbox. We also provide ways to help you better manage your bill.
Paying your JEA (Jacksonville Electric Authority) bill on time every month is important to avoid late fees and service interruptions. But with busy schedules it can be easy to forget when and where to pay. JEA offers many convenient payment options to fit different needs and lifestyles. This guide will explore the variety of ways and places you can pay your JEA bill.
Online Payment
The easiest and most convenient way to pay your JEA bill is online through your secure JEA online account. You can set up recurring payments or make one-time payments from your bank account, debit card or credit card Online payments process instantly, so you don’t have to worry about your payment posting on time.
To pay online, you first need to create an online account on the JEA website. This allows you to view and pay your bill, see payment history, set up paperless billing and more. Once your account is set up, you can log in anytime and pay your bill with just a few clicks.
JEA does not charge a fee for online payments from a bank account. However, there is a third-party processing fee for debit and credit card payments.
Pay by Phone
You can also pay your JEA bill over the phone using the automated pay-by-phone system. Call JEA at (904) 665-6000 and select the “Pay by Phone” option. You will need to enter your 10-digit JEA account number and the amount you want to pay. The system accepts payments from debit cards, credit cards or an electronic check.
As with online payments, there is no fee for electronic checks. Debit and credit cards are subject to a third-party processing fee. The phone payment system is available 24/7 for your convenience.
Pay by Mail
If you prefer, you can mail your JEA payment to:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047
Be sure to include your payment stub or write your 10-digit JEA account number on the check or money order. Allow 7-10 days for mailed payments to process. Payments must be received by the due date to avoid late fees. The advantage of mailing your payment is that there are no processing fees.
Pay in Person
JEA offers many authorized walk-in payment locations throughout Jacksonville where you can pay your bill in person with cash, check, money order or debit/credit card. Payment kiosks are available 24/7 at some locations. Look for the JEA signage to ensure the location is authorized.
Some convenient pay in-person options include:
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JEA headquarters downtown at 21 W. Church St.
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Local Publix and Winn Dixie stores
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Amscot locations
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ACE Cash Express locations
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Walgreens locations
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Duval County Tax Collector offices
Payments made at authorized walk-in locations before 2 p.m. on a business day post to your account within an hour. This ensures your payment is credited by the due date. Cash payments are free, while debit/credit cards are subject to processing fees at some locations.
Recurring Payments
You can automate your JEA payments by setting up recurring billing from your bank account or credit card. This ensures your bill is paid on time each month.
To set up recurring payments through your JEA online account, simply select the “Recurring Payments” tab. Choose the amount and frequency of payments and enter your payment method details.
You can also call JEA at (904) 665-6000 to have a customer service representative help you establish recurring payments over the phone. This prevents missed payments and frees you from having to manually pay each month.
Payment Extensions and Arrangements
If you are unable to pay your JEA bill in full by the due date, you can request a payment extension or arrangement. This allows you to pay the past-due balance over an agreed timeframe. Payment arrangements can help you avoid disconnection of service.
To set up an extension or payment plan, you must speak to a JEA representative by calling (904) 665-6000. Try to make the request at least 3 days before your bill is due to provide enough time to process the arrangement. Extensions are limited to one per year.
Financial Assistance Programs
JEA offers financial assistance programs to qualifying low-income customers, such as:
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Budget Billing: Even out monthly payments over 11 months.
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Project SHARE: Receive donations from other customers to help pay your bill.
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LIHEAP: Federally funded energy assistance program.
If you are struggling to pay your JEA bill, contact their team to see if you qualify for any financial assistance programs. This can help ease the burden when money is tight.
Avoid Late Fees and Disconnection
To avoid late payment fees and potential service interruption, be sure to pay your JEA utility bill in full by the due date each month. Monitor your account balance through your online account and pay early if needed to ensure on-time payment processing.
If your account becomes past due, JEA will issue a disconnection notice and assess a late fee. To restore service after disconnection, you must pay the past due amount in full plus a reconnection fee. Avoid these extra costs and inconvenience by paying on time.
JEA offers flexible options to pay your utility bill in a way that fits your needs, from online payments to recurring billing to walk-in payment locations. Paying on the JEA website provides the fastest processing, while mailing a check gives you more time for the payment to reach JEA before the due date. Setting up automatic payments can help avoid forgetting and paying late. If you need help paying your bill, reach out to JEA’s team for payment arrangements or financial assistance programs. Staying current on your JEA utility payments is important for continuous service, saving money on fees, and maintaining good credit.
If You Do Not Have a jea.com Account
JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
If you’d like to make a payment on behalf of one of our customers with your bank account or debit/credit card, please provide the account holder’s last name, service address, and the amount you would like to pay below.
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
Payment Options Accordion Accordion Item
Pay your bill on time, every time with AutoPay. JEA automatically withdraws your balance due from your bank account on your due date.
To enroll in AutoPay, your account must not have an outstanding balance or be in a payment extension plan. AutoPay will begin on your next billing cycle after you sign up, so please pay any account balance currently due by its due date.
When we prepare your bill, your account balance will reflect payment has been made, although it will not withdraw from your bank account until your due date.
After you enroll, you can always update your bank information within your jea.com online account.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
Where can I pay my just energy light bill?
Why is the jea bill so high?
How do I pay bills on my phone?
How do I pay my JEA Bill?
Be sure to have your JEA account number handy. If you prefer to speak with a representative, you can pay your JEA bill over the phone by calling 904-665-6000. JEA customer service agents are available Monday through Friday from 7 a.m. to 6 p.m. To pay by phone, you’ll need:
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
Do I need a JEA account number to pay my bill?
Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour. For ultimate convenience, consider enrolling in paperless billing and autopay through JEA.com.
Does JEA charge a fee?
Effective Nov. 12, 2024, any JEA payments made with a credit or debit card are subject to a vendor service fee. This is a pass-through cost charged by our payment processing vendors. Payments made by cash, check or bank account remain fee-free. Visit our Billing and Payment Options page for more details. Have a jea.com Account?
Can I pay Jea with a debit or credit card?
You can also opt to pay directly with a debit or credit card each month. JEA accepts Visa, Mastercard, Discover and American Express. When you go to make a payment, you’ll enter your card details through JEA’s secure payment portal. Just like with a bank account payment, you can review your bill first and then proceed to checkout.
How do I schedule a JEA payment?
You can schedule a payment up to 30 days in advance when using your bank account. Simply pick a future date, enter the payment amount, and confirm your account details. JEA will email you a confirmation when it’s scheduled. Then on the payment date, the funds will automatically withdraw.
