Hawaiian Electric provides power to homes and businesses across Oahu, Maui County, and Hawaii Island. As a customer, you receive a monthly bill for your electricity usage. Paying on time prevents late fees or service disruption. Hawaiian Electric offers various ways to pay your electric bill conveniently. This guide covers where and how to pay your Hawaiian Electric bill.
Online Payments
The easiest and most convenient way to pay is online through the Hawaiian Electric website. You can make secure payments 24/7 without leaving home.
To start go to www.hawaiianelectric.com and click on “Log On” at the top right. This will bring you to the customer login portal.
If it’s your first time, click “Register for Online Access” to create your account with your account number, service address zip code, and email.
Once registered, log in to access your account dashboard. Click on “View and Pay Bill” to see your current balance. You can pay by e-check from your bank account for free or by debit/credit card for a service fee.
Online payments process instantly, so your account is credited right away You’ll receive a confirmation email with your payment details Paying online also allows you to enroll in paperless billing and set up auto-pay.
Phone Payments
To pay by phone, call Hawaiian Electric’s automated payment system at 1-888-826-5006. You’ll need to enter your 10-digit account number and zip code.
The system will state your current balance Follow prompts to enter your payment info using your phone keypad Payments can be made by debit/credit card or e-check. There is a $3.25 service fee per transaction.
Phone payments process immediately 24 hours a day. You’ll receive a confirmation number at the end. Be sure to note this in case you need to verify payment later.
Mail-In Payments
To pay by mail, write a check or money order payable to “Hawaiian Electric” and include your payment stub from your bill. Mail payments to:
- Oahu Customers: PO Box 30260, Honolulu, HI 96820-0260
- Maui County: PO Box 310040, Honolulu, HI 96820-1040
- Hawaii Island: PO Box 29570, Honolulu, HI 96820-1970
Write your 10-digit account number on the check memo line. Standard postage rates apply. Allow 5-7 days for delivery and processing time. Payments are credited based on receipt date, not postmark date.
In-Person Payments
You can pay your Hawaiian Electric bill in person at Western Union locations across the islands. Bring your current bill or know your account number. Payments can be made by cash, check, or debit/credit card.
Find Western Union agent locations on each island:
A convenience fee of up to $3.99 may apply per transaction. In-person payments credit to your account right away.
Hawaiian Electric Mobile App
The free Hawaiian Electric mobile app allows you to pay on your iOS or Android device anytime. Download the app and log in with your account info.
You can view your current bill, see payment history, and make one-time payments by card or e-check without fees. The app also lets you report outages, access energy-saving tips and more.
Avoid Late Fees
Hawaiian Electric bills are due upon receipt with a grace period of 15 days. Late fees apply if payment is not received within 25 days of the billing date.
Residential bills get a late fee of 5% of the unpaid balance (minimum $2). Commercial accounts pay 1% of the unpaid balance (minimum $10).
Set payment reminders and allow mailing time to avoid late fees. Online, phone and Western Union payments credit immediately, while mailed payments take 5-7 days.
If you expect difficulty paying on time, call Hawaiian Electric at 548-7311 on Oahu or 969-6999 on Neighbor Islands as soon as possible to discuss payment plan options.
Payment Assistance Programs
If you’re struggling to pay your electric bill, Hawaiian Electric offers programs to help qualified customers:
- Payment arrangements – Set up installments to pay off balance over time
- LIHEAP – Grants for low-income customers
- Ohana Energy Gift – Donated bill credits
- Medical needs – Discounted rate for equipment
Review available Bill Payment Assistance options and contact Hawaiian Electric to enroll if eligible.
In Summary
From the website to Western Union outlets, Hawaiian Electric offers convenient ways to pay your bill. Pay online for quick processing 24/7. Use the mobile app to pay on the go. Or visit Western Union locations across the islands for in-person service. Remember to pay on time and enroll in assistance programs if needed. Keeping your electric account current is vital for ongoing service.
WESTERN UNION PAYMENT CENTERS
| LOCATION | LINK |
|---|---|
| You may pay your electric bill in person at the following Western Union payment centers located in Foodland, Times, Safeway, Walmart, and more. | Western Union agent locator |
| LOCATION | ADDRESS |
|---|---|
| Honolulu | 1001 Bishop Street (Alakea Street side) Honolulu, HI 96813 |
| Kahului | 210 W Kamehameha Avenue Kahului, Maui 96732 |
| Hilo | 1200 Kilauea Avenue Hilo, HI 96720 |
| Kona | 74-5519 Kaiwi Street Kailua-Kona, HI 96740 |
| Waimea | 66-1591 Kawaihae Road Kamuela, HI 96743 |
How to Read Your Hawaiian Electric Bill
FAQ
Where can I pay Hawaiian Electric?
Places to Pay: You can pay your Hawaiian Electric bill through Western Union at stores like Foodland, Safeway, Walmart, and more!
What is the late payment for Hawaiian Electric?
A late payment charge of 1% (for electric service accounts) and 0. 83% of any unpaid balance (excluding late payment fees) must be applied no earlier than 31 days after the generation of the last bill for non-electric service accounts.
Are Maui Electric and Hawaiian Electric the same company?
Maui Electric took over Lahaina Light & Power from Pioneer Mill making it an island-wide utility in 1967. Maui Electric joined Hawaiian Electric Company in 1968.
How do I pay my Hawaiian Electric Bill?
You can easily pay your Hawaiian Electric bill with a checking, savings, or money market account, a MasterCard, Visa, Discover, AMEX, or an ATM or debit card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. Paymentus is a partner of Hawaiian Electric. No sign-up is necessary.
Where can I send a bill to Hawaii Electric?
Kona 74-5519 Kaiwi Street Kailua-Kona, HI 96740 Bill Payment Mailing Address Oahu Hawaiian Electric P. O. Box 30260 Honolulu, HI 96820-0260 Maui County Hawaiian Electric – Maui County P. O. Box 310040 Honolulu, HI 96820-1040 Hawaii Island Hawaii Electric – Hawaii Island P. O. Box 29570.
How do I pay my Hawaiian Electric bill through Western Union?
You can pay your Hawaiian Electric bill through Western Union by going to a store like Foodland, Safeway, Walmart, or another one. Just show the cashier your remittance stub and your payment method (cash only, though some stores do accept debit cards). Then, ask to pay your bill through Western Union.
How long does it take Hawaiian Electric to verify a bank account?
For fraud prevention reasons, a National Clearing House Association rule says that newly added bank accounts must be checked out before they can be used for payments. Please allow up to 5 business days for Hawaiian Electric to verify a new bank account. Any scheduled payment tied to an invalid bank account will be canceled. Why did I receive an estimated bill?.
How do I pay my Hawaii Antel invoice?
Go to hawaiiantel. com/myaccount and register or log in. Your most recent bill is “selected” on the Pay Now tab, which also shows the Due Date, the Balance Due, and the number of days left until it’s due. To view previous invoices, go to the Invoices tab. Click on ‘Pay Selected’. Next click on ‘Pay Today’.
