Texas customers have several billing and payment options. See our policy regarding valid forms of payment and payment methods.
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If you’re a Just Energy customer, you have several convenient ways to pay your electricity or natural gas bill. Just Energy offers flexible payment options to fit your needs and make paying your bill quick and easy each month.
In this article we’ll outline the various methods you can use to pay your Just Energy bill both online and offline. Whether you prefer paying on your phone, mailing a check, or setting up auto-pay, Just Energy has you covered.
Overview of Payment Options for Just Energy Customers
As a Just Energy customer, you have a lot of choices when it comes to paying your monthly bill. Here are some of the main ways you can pay:
- Just Energy mobile app – Pay anytime via the iOS/Apple or Android app
- Online – Make secure online payments by logging into your account
- Phone – Call Just Energy’s IVR system or speak to an agent to pay
- Mail – Send a check or money order by mail
- Auto-pay – Set up recurring automatic payments from your bank account
- In person – Visit an authorized payment center to pay in cash
Just Energy offers reliable and easy payment options to fit any schedule or preference. You can even combine methods, like setting up auto-pay as a backup but still making one-time payments via the mobile app regularly
How to Pay Your Just Energy Bill Online
Paying your bill online through the Just Energy website is a popular choice for many customers. Here’s how the online payment process works:
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Go to justenergy.com and click on “My Account”
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Enter your account number and zip code or province
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Click on “Make a Payment” on your account dashboard
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Select payment amount and enter bank account or card details
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Review payment details and click submit
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Get a confirmation email and receipt number
Online payments post instantly to your account, so it’s a great option for avoiding late fees if a due date is nearing. The online payment portal is secure and encrypts all your financial information. You can log in and pay 24/7.
Paying Your Just Energy Bill via the Mobile App
In addition to the website, Just Energy offers a convenient mobile app for iOS/Apple and Android devices. The app makes it easy to pay on the go from your smartphone or tablet.
To pay your bill via the Just Energy mobile app:
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Download the mobile app from the Apple App Store or Google Play Store
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Log into the app using your Just Energy account credentials
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Select the payments tab and choose your amount
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Enter your credit card or bank account details
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Confirm your payment details and submit
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Get instant payment confirmation and a receipt number
The app also allows you to view your balance, usage, and payment history at any time. Paying through the mobile app is fast, simple, and secure.
Paying Over the Phone
If you prefer talking to a live person, Just Energy provides two options for paying your bill over the phone:
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IVR payments – Call 1-866-268-1975 to access the automated Interactive Voice Response (IVR) system for self-service payments. Follow the prompts to enter your account number and payment details using your phone keypad.
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Agent assisted payments – Call 1-866-587-8674 to speak with a Just Energy customer service agent who can take your payment over the phone. Let them know you need to make a bill payment.
Both phone payment options allow you to pay by credit card or bank account. The IVR system is available 24 hours, while live agents are available during normal business hours.
Automatic and Mail-In Payment Methods
If you don’t want to have to manually pay your Just Energy bill each month, consider:
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Auto-pay – Set up recurring automatic payments from your bank account through your online account portal. Just Energy will withdraw your monthly bill amount directly on the due date.
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Mail-in payments – Send a check or money order by mail to the Just Energy payment center address listed on your bill. Allow 5-7 days for mailed payments to process.
These “set and forget” options ensure your bill gets paid on time without any extra effort. Mailing in payments or setting up auto-pay can help avoid late fees.
Just Energy makes it as easy as possible to pay your energy bill. Choose the most convenient payment option for you, whether that’s online, phone, automatic payments, or another method. Having flexible choices allows you to find the right fit for your needs and budget.
Tips for Paying Your Just Energy Bill
Follow these tips and best practices when paying your Just Energy bill:
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Always include your Just Energy account number on mailed checks or money orders for easy processing.
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If paying by phone, have your account number and payment info ready to speed up the process.
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Log into your account first before making an online payment to ensure your current balance is correct.
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Schedule recurring auto-pay payments to avoid forgetting and getting charged late fees.
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Keep your login credentials secure when making online or mobile app payments.
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Contact Just Energy customer support if you have any payment issues or questions.
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Pay a few days early if mailing a check payment to ensure it arrives on time.
Taking just a few minutes to pay your bill using one of Just Energy’s many payment options helps keep your service running smoothly each month.
Why Choose Just Energy for Your Energy Needs?
In addition to flexible payment choices, here are a few reasons to choose Just Energy as your electricity or natural gas provider:
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Cost savings – Lock in lower fixed rate plans and manage your energy budget.
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Customer service – Get support from Just Energy’s customer care team.
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Contract flexibility – Pick your ideal contract term from 1-5 years.
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Simplified billing – Just Energy combines supply and delivery charges on one bill.
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Online account access – Manage your account and payments 24/7.
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Green energy – Choose renewable energy options to reduce environmental impact.
With Just Energy’s great rates, account tools, and payment flexibility, you get the convenience and value you deserve. Check out their website to learn more and enroll today.
Pay Over the Phone
This automated system is available 24/7 and accepts payments using your credit card (American Express, Visa, MasterCard, or Discover) or bank account information.
Sign up for our convenient Autopay option and you’ll be able to pay your bill automatically each month using your MasterCard®, Visa®, Discover Card®, or a bank draft from your checking account. Autopay is free of charge, convenient, and ensures timely payment of your account. Log in to My Just Energy Portal to set up Autopay today.
Take Control of Your Energy Bill with Just Energy’s Mobile App
FAQ
Why is Just Energy so expensive?
Power plants are using more natural gas, and the cost of maintaining the electric grid is going up. These are two of the most important changes. The price of running the grid has gone through the roof because utilities are making their systems stronger to stop or fix damage from wildfires and wind storms.
How do I pay my Just Energy Bill?
Your Just Energy bill will be part of your utility bill. Contact Just Energy customer service for information on how to pay your bill. You can contact Just Energy at 1-833-757-1613 during normal business hours or email customer service at [email protected]. Your Just Energy bill will be part of your utility bill.
How do I pay my natural gas bill?
Natural Gas Contact Just Energy customer service for information on how to pay your bill. You can contact Just Energy at 1-877-226-5368 during normal business hours or email customer service at [email protected].
Will my just energy bill be part of my utility bill?
Your Just Energy bill will be part of your utility bill. See payment options for Texas customers. Texas customers with smart meters can also use the Energy Smart Portal, a free service that lets them keep track of how much energy they use each week, make budgets for their energy costs, and pay their bills online.
How can I pay my energy bill online in Texas?
On the Just Energy website in Texas, you can pay your energy bill online through the “My Account” portal or the “online bill pay” option. You do not need to log in to do this. You can also pay with a check, cash, mobile apps, your bank’s online bill pay service (1-866-268-1975), or by phone at 1-866-268-1975.
Will I receive a monthly bill from my electric utility?
Your electric company will usually send you a single bill every month. This bill will include both your Just Energy supply charges for the Just Energy Group family of companies affiliate that serves you and any other charges that are due. However, in certain states, provinces and utility service areas, Just Energy might bill separately.
What can I do with a just energy account?
Ability to track your energy use down to the day and the hour. Near real-time estimates of your usage costs, so you can budget with confidence. Access your account documents and easily renew your current plan in one place. Check out the latest special offers and promotions. Just Energy account login page.
