The options for paying your utility bill range from making payments in person to doing so through the mail, over the internet or using cellphone apps.
For over 5 million customers across Arizona, APS (Arizona Public Service) provides reliable electricity that powers homes and businesses across the state As the largest electric utility in Arizona, APS offers numerous options to conveniently pay your monthly bill Whether you prefer paying online, by phone, by mail or in person, APS has a payment solution to fit your needs.
Online and Mobile Payments
The easiest way for most APS customers to pay their bill is online through the My Account portal at aps.com. After creating a free APS online account, you can view your current balance, payment history, and make secure payments by credit/debit card or electronic check.
The My Account dashboard also allows you to setup recurring payments and monitor your daily usage The site is optimized for desktop, tablets and smartphones so you can pay on-the-go You can even download the free APS app for Apple or Android devices to pay bills and manage your account from your phone.
Online payments post instantly to your account for fastest processing APS does not charge convenience fees for electronic payments made directly to them Payments can be made up until 5 PM on the bill due date to avoid late fees.
Pay by Phone
Many customers still appreciate the simplicity of paying bills over the phone. APS offers a 24/7 automated phone payment system as well as live customer service agents during business hours.
To use the self-service IVR system, dial 602-371-7171 or 1-800-253-9405 and select the “Pay by Phone” option. The automated system will guide you through the process using your 10-digit APS account number and a debit/credit card number. Payments post instantly.
For personal assistance, APS customer service agents are available at 602-371-7171 or 1-800-253-9405 from 7 AM to 7 PM Monday thru Friday. Agents can take payments, provide account balances, and answer any billing questions.
Pay by Mail
Mailing in a payment is a classic bill payment method preferred by some APS customers. Simply fill out the payment stub attached to your paper bill and mail to the remittance address along with a check or money order. No cash should be sent through the mail.
To avoid late fees, allow 7-10 business days for standard mail delivery. Payments received after the due date, regardless of postmark, will incur a late payment charge. Consider signing up for paperless billing to receive and pay bills online.
Authorized Payment Locations
APS offers numerous alternative payment locations throughout Arizona including grocery stores, pharmacies, convenience stores, check cashing outlets, and other retailers. Authorized payment locations allow you to pay your APS bill in person with cash, pin-based debit cards, credit/debit cards, checks, or money orders. Many locations accept payments 24/7.
Popular APS bill payment retailers include:
-
Walmart – Over 90 locations across Arizona accept APS payments with no service fees. Both the customer service desk and self-checkout can be used.
-
Fry’s Food Stores – All Fry’s Food locations have kiosks to accept APS payments. Locate kiosks near customer service.
-
CVS Pharmacy – CVS stores across Arizona take APS payments at the pharmacy or front checkout using cash, checks, debit/credit cards.
-
ACE Cash Express – ACE has over 55 pay station locations statewide and also provides check cashing services.
-
Kroger – Smith’s Food & Drug and Fry’s Marketplace grocery stores owned by Kroger allow APS bill payment.
-
Circle K – Most Circle K convenience stores across Arizona accept cash APS payments up to $500.
You’ll need your 10-digit APS account number when paying at an authorized retailer. Payments made by 7 PM post to your account same day with funds instantly available to avoid disconnection. Retailers may charge a small service fee around $1.50 for each transaction.
Avoid Disconnection with Payment Plans
If you find yourself facing financial hardship and unable to pay your APS bill in full, the utility offers payment arrangements to avoid service disconnection. Payment extensions and partial payment plans can give you extra time to pay past due balances while keeping your power on.
APS also partners with aid organizations to provide bill assistance to low income households and seniors in need. Explore programs like LIHEAP, Wildfire Relief Fund, and Medical Care Equipment Fund which provide credits directly on your APS bill.
Don’t let an overdue bill leave you powerless. APS provides tools to monitor usage, budget billing options, and flexible payment plans to help customers through financial challenges. Reach out today for personalized assistance.
Pay Smarter, Not Harder
Managing utility bills is easier when you have convenient ways to pay at your fingertips. APS offers online payments, phone payments, authorized retail locations, and customer assistance to meet diverse customer needs. Paying your APS bill should fit seamlessly into your lifestyle.
The wide range of options allows customers to pay bills quickly and securely without the hassle of writing and mailing checks. Go paperless and enroll in recurring payments to simplify your bill management routine. Monitor your usage closely each month and adjust behaviors to control costs.
Don’t let billing headaches zap your energy. Paying your APS electric bill can be painless when leveraging the right payment methods.
Where and how to pay your utility bill in Arizona
Arizona Public Service Co. offers a range of payment choices, including in-person at check-cashing stores and payment kiosks. These and other options can be viewed at https://www.aps.com/waystopay.
Salt River Project accepts payments at about 600 supermarkets, convenience stores and other locations around metro Phoenix. Options can be viewed at https://www.srpnet.com/, under the section on paying your electric bill.
Some utility bill-payment services incur convenience fees in the range of $2 to $3 per transaction, including those made by credit or debit cards. No such fees typically apply on auto payments, where customers sign up to have payments withdrawn on a set schedule from a checking or savings account.
Southwest Gas customers who want to pay in person can use any of more than 180 local pay stations, including supermarket outlets, gasoline stations, Walmart stores and other locations. Payments also can be made online, through mobile apps, at the company’s website, through the mail and through an automated phone voice-response system. For more information, visit https://www.swgas.com/waystopay.
If you need help making payments
Customers in need also can obtain help with their utility bills in several ways.
The APS website explains a number of low-income or temporary-assistance payment options, ranging from LIHEAP, the Low Income Housing Energy Assistance Program, to the Salvation Army’s Project Share. Some provide temporary assistance while others are of a more permanent nature. Details can be found at https://www.aps.com/waystopay.
Similarly, SRP offers various assistance programs for customers in need, ranging from the Salvation Army’s Project Share to a $23 monthly discount for income-eligible customers who enroll in the company’s Economy Price Plan.
SRP customer service representatives are empowered to help resolve customer needs, including finding the best payment plan option. SRP also has specially trained counselors who work with customers, in English or Spanish, to connect them to community agencies and specific cities offering help with utility bills. Customers can visit srp.net/assistance to learn more about the types of assistance available.
Southwest Gas offers a bill-assistance program, a low-income ratepayer program, help with weatherization/home improvement projects and more. These can be viewed in the Arizona Special Programs and Assistance section at https://www.swgas.com/.
APS, SRP customers will soon pay more on their electric bills. Here’s why
FAQ
Where can I pay my Southwest gas bill in person?
Southwest Gas customers who want to pay in person can do so at any of more than 180 local pay stations, such as gas stations, grocery stores, Walmart stores, and more.
Can I pay bills with cash at Walmart?
Can I pay my bill through ATM?
BAHL value added Bill Payment Service is an online bill payment service that lets you pay for things like school, club, and insurance bills 24 hours a day, 7 days a week from any BAHL ATM in Pakistan, as well as through BAHL Netbanking and AL Habib Mobile.
Where can I pay my Phoenix water bill in person?
If your account is not past due, you can pay your City of Phoenix water bill at any Chase Bank branch in the Phoenix metro area.
