LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming. In the past two months, El Paso Electric has slowly started to push customers away from paying their bills in person and toward their online systems.
Eric Montgomery, EPE’s Regional Director for Governmental Affairs, says the move is meant to get rid of payments made in person.
He told the Doña Ana Board of County Commissioners on Tuesday, “A lot of this is really due to new technologies and advances that we are putting in place.”
According to EPE’s Director of Customer Care Robert Heimer, less than 5 percent of all utility customers pay in person at one of the four branch offices in New Mexico and Texas.
“The majority of our customer traffic we see… has been mainly over the phone,” Heimer said. “It’s also been growing online.”
Heimer said closing the branches comes down to saving money. In addition, since so few people use the centers, Heimer said EPE wants to focus on meeting people via other access points.
In Texas, EPE has already shut down in-person payment centers. That change occurred on Jan. 13. The two Las Cruces centers will end in-person collections on Feb. 10.
Paying your monthly electric bill is an essential part of being a responsible homeowner or renter For residents of El Paso, Texas, El Paso Electric (EPE) is the main electric utility provider EPE offers numerous convenient payment options to fit any schedule or preference. In this article, we will explore the various methods for where and how to pay your EPE electric bill in El Paso.
Online
The easiest and most convenient way to pay your EPE electric bill is online through EPE’s website, You can either make a one-time guest payment or set up an online account
To make a one-time guest payment, simply go to EPE’s payment page and enter your account number and the amount due. You’ll then enter your payment information and submit the payment. It’s fast, easy, and you can avoid any late fees.
If you want more control over your account, you can create an online EPE account. This allows you to view your current and past bills, see your usage, update your billing and contact information, set up recurring payments, and more. To sign up, go to EPE’s website and click on “My Account” then “Create an Account.” Enter your account number, name, email, and create a password.
Online payments can be made with all major credit cards, debit cards, or electronic checks. EPE does not charge any fees for online payments. It’s the most convenient way to stay on top of your electric bill.
Mobile App
EPE also has a free app for iOS and Android phones and tablets. You can easily pay your bill, see your usage history, get in touch with customer service, and report outages through the app.
To pay your bill via the app, simply download it from your device’s app store, log in to your account, enter your payment details, and submit your payment. The app also offers push notifications when your bill is ready and when a payment is processed. Plus you can see previous statements and payment history.
With the EPE mobile app, you can easily manage your electric bill from anywhere, at any time. It’s free to download, and you can pay your bills right from your phone.
By Phone
If you prefer to speak to a customer service representative, you can pay your EPE electric bill over the phone. Call 1-800-351-1621 and select the billing and payments option. The automated system will walk you through prompts to enter your account number and payment details.
EPE has customer service reps available 24 hours a day, seven days a week to help with phone payments. They accept debit cards, credit cards, and electronic checks as forms of payment. There is no charge for paying by phone. You don’t even have to leave your house to pay your bill.
In Person
Also, you can pay your EPE electric bill in person at a number of places in El Paso. This is a good choice if you’d rather pay cash or money order.
There are over 130 authorized EPE payment locations in El Paso where you can pay your bill, including check cashing stores, supermarkets, and other retailers. Simply bring your bill or account number. Many locations accept cash, money order, credit/debit cards, and some take checks.
You can also pay your bill at EPE’s walk-up payment kiosks located at 9155 Dyer St or 100 N Stanton St. The kiosks accept cash, checks, and credit/debit cards. And the main EPE office has a 24-hour drop box where you can leave a payment envelope with check or money order any time.
Paying your electric bill in person gives you maximum flexibility in payment types and the option to get same-day credit to your account.
By Mail
The traditional way of paying bills, by mail, is still an option with EPE. Simply mail a check or money order to:
El Paso Electric
PO Box 650801
Dallas, TX 75265-0801
Be sure to include your account number on the check or attach your payment stub. Mailed payments can take 7-10 days to process, so mail early to avoid late fees. But it’s a simple way to pay from the comfort of home.
Budget Billing
If you want to eliminate bill fluctuation and unpredictability, EPE offers a Budget Billing plan. You pay a fixed amount each month based on your previous annual usage. This makes budgeting much easier. Contact EPE customer service to enroll.
Financial Assistance
If you are struggling financially, EPE has assistance programs available, including bill payment extensions, long term payment plans, and bill discounts. Contact their customer service team to learn about eligibility for hardship programs.
Avoid Late Fees
EPE bills are due by the due date each month, which is typically within 16 days of the statement date. Late fees apply if payment is received after the due date. So be sure to pay on time every month through one of the convenient options. Online, phone, mobile app, in-person, and mail are all easy ways to pay your EPE electric bill on time in El Paso.
How can customers pay their bills?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment.
Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee.
Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces. However, the kiosks may have a fee depending on how customers pay. In addition, third-party payment agencies like CheckFree or Western Union accept payments with an attached cost. According to a news release from EPE, over 100 third-party payment agencies are in EPE’s service area. Stores like Walmart, Dollar General and many grocery stores host these agencies.
As of now, the only ways to pay your electric bill with cash are through third-party payment agencies and kiosks.
Utility customers can also arrange a bank draft with EPE via their website. In that system, the utility takes the money directly from utility customers’ bank accounts when the bill is due. There is no fee for this method.
EPE also accepts mailed checks via a stamped envelope to their office in El Paso at El Paso Electric, P. O. Box 982, El Paso, Texas 79960. Other than the envelope and stamp cost, this method has no fee.
Lastly, EPE accepts payment via the phone from 7 a. m. to 7 p. m. Monday through Friday or through their mobile app. Both of those methods have fees in the range of $1. 95 to $2. 35.
Downloading your electric bill from El Paso Electric
FAQ
How do I pay my electric bill in El Paso, TX?
Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone. Payments can be made 24 hours a day, 7 days a week (including holidays). The payments are processed by BillMatrix. There is a service fee of $2. 35 for all forms of payment made using this service.
Can I pay El Paso Electric with a credit card?
Pay your bill almost instantly using a credit card, ATM/debit card or electronic check by phone toll-free at 1-800-624-2142 or online. A service fee of $2. 35 will be applied to all payments made. To learn more, click here.
How do I pay my El Paso Electric Bill?
For information on how to read your bill, dispute a cost or find additional payment options, click here. An easy and convenient way to make payments using El Paso Electric’s web self-service website. A service fee of $1. 95 will be applied to all payments made. Click here to learn more.
Will El Paso Electric close its payment centers?
El Paso Electric will close its payment centers. Here’s how to pay your bill LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming.
Does El Paso Electric have a bill payment app?
But now, El Paso Electric is making it easier than ever to pay your electric bill. The company recently launched a new website and bill payment app. Not only do these new features take the stress out of remembering to pay your bill, but they also make it simple to learn how to save money on your energy bills and to access your account.
Are there alternatives to paying a utility bill in El Paso?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment. Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1. 50 to $2. 35 fee. Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces.
Where can I pay my electric bill at Walmart?
EPE customers can pay their electric bill at any Walmart store in the United States. El Paso Electric. Van Horn, TX: Las Cruces, NM: El Paso, TX: Fabens, TX: For your convenience, a 24-hour payment drop box is located at 100 N. Stanton Street in El Paso, Texas. Payments will be processed the next business day.
Does El Paso Electric charge a bill2pay fee?
(El Paso Electric does not receive any portion of the Bill2Pay service fee. ) The payments are processed by Bill2Pay. The Bill2Pay fee for this service will appear on your credit card bill or bank statement. Accepted forms of payment are: Visa, MasterCard and Discover; ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo; electronic checks.
