The District’s Repayment Plan lets customers with past-due balances pay off their debts over the course of six months. Customers who are accepted into the Program will not have to deal with late fees or service interruptions if they follow the terms of their agreed-upon payment plan.
The Program is not available to those customers that are on the District’s active shut-off list or have previously defaulted on a District payment plan.
-Customers who want to set up a payment plan must fill out, sign, and send in the online Application Form before the District cuts them off. Only online submissions will be accepted so please do not mail in your application.
– The Program provides up to six months to repay outstanding balances so long as current balances remain paid in full during this time frame.
-The monthly repayment will be 1/6th of the past due balance plus full payment of all current charges while in the Program. There is no fee nor interest incurred while in the Program.
-If monthly total invoice amount is not paid in full, and received by the invoice due date, the customer will have defaulted from Program.
-Should a customer default from Program, District policy states that all delinquent account balances will be assessed a 10% penalty and be shut-off and remain shut-off until total past due balance is paid in full.
– In addition, delinquent accounts will incur a minimum shut-off fee of $25.00 which will be added to any past due account balance. After successful repayment of past due balance, a minimum of a $25.00 turn-on fee will be added to the customers next statement balance.
Our online payment option saves you time and gives you more flexibility in how you pay your bill.
If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!
For inspection requests, answers to specific cross connection control questions and lists of approved assemblies please contact Whitworth Water District at 509.466.7511 or by email at [email protected].
For a list of approved testers please refer to Whitworth Water District’s list by clicking here, or you can use the City of Spokane’s list by clicking here.
The District’s Repayment Plan provides customers that have outstanding past due balances the opportunity to spread repayment of the balance over a six-month timeframe. Successful admission into the Program will ensure customers avoid penalties and shut offs due to non-payment if agreed to payment plan terms are adhered to by customer.
The Program is not available to those customers that are on the District’s active shut-off list or have previously defaulted on a District payment plan.
– Customers desiring to set-up a payment plan must fill out, sign, and submit the online Application Form prior to being shut-off by the District. Only online submissions will be accepted so please do not mail in your application.
– Renters can apply although the District may request landlord (owner) authorization prior to application approval.
-The Program provides up to six months to repay outstanding balances so long as current balances remain paid in full during this time frame.
-The monthly repayment will be 1/6th of the past due balance plus full payment of all current charges while in the Program. There is no fee nor interest incurred while in the Program.
-If monthly total invoice amount is not paid in full, and received by the invoice due date, the customer will have defaulted from Program.
-Should a customer default from Program, District policy states that all delinquent account balances will be assessed a 10% penalty and be shut-off and remain shut-off until total past due balance is paid in full.
-In addition, delinquent accounts will incur a minimum shut-off fee of $25.00 which will be added to any past due account balance. After successful repayment of past due balance, a minimum of a $25.00 turn-on fee will be added to the customers next statement balance.
Paying your water bill can feel like a hassle – writing and mailing checks every month, or having to drive to the Whitworth Water District office. But it doesn’t have to be! Whitworth Water District offers an easy online bill pay option that saves you time and gives you flexibility in how you pay your bill.
What is Online Bill Pay with Whitworth Water District?
Customers of the Whitworth Water District can now see and pay their water bills online thanks to a partnership with Xpress Bill Pay. This service lets you pay your water bill on your computer or phone from anywhere, at any time. All it takes is a few clicks.
When you sign up for online bill pay, you’ll create a secure password to access your personal Xpress Bill Pay account Each month when your new bill is ready, Whitworth Water District will send you an email reminder Just log into your Xpress Bill Pay account to view your bill details and make a payment. It’s that easy!
The Benefits of Paying Your Water Bill Online
Paying your Whitworth water bill online with Xpress Bill Pay offers many advantages:
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You don’t have to use a stamp and envelope; you can pay in minutes, anywhere and at any time. You no longer have to drive to the Whitworth office during business hours to pay.
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Safe and secure payment—Xpress Bill Pay uses standard encryption to keep your data safe. You can pay with confidence.
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Payment history—Your Xpress Bill Pay account keeps up to two years of payment history. This way, you can look at old bills and see how much you used to pay them.
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Email reminders – Get an email each month when your new bill is ready to view and pay, so you never miss a payment.
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Multiple payment options – Pay with a credit/debit card, or transfer funds directly from your bank account.
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Access anywhere – Pay on your computer, tablet, or smartphone. Xpress Bill Pay offers a free app for iOS devices too.
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It’s free to use – Signing up and paying your Whitworth water bill online costs nothing. It’s a free service.
How to Sign Up for Online Bill Pay
Signing up for online bill pay with Whitworth Water District only takes a few minutes:
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Visit the Whitworth Water District website and click on “View and Pay Bill Online”.
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Click the “New User Sign Up” button.
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Enter your account number and the last name on your account. Select the service address for your water account.
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Create a username and password. Provide your email address.
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Agree to the terms and conditions and click submit.
Once your signup is complete, you’ll receive a confirmation email. You can then login to your Xpress Bill Pay account anytime to view and pay your Whitworth water bill.
The first time you login, take a moment to update your payment methods and notification preferences. Then when your next bill is ready, the process is as simple as logging in and entering your payment details.
Paying Your Bill Through the Xpress Bill Pay Website
Here are step-by-step instructions for paying your Whitworth Water bill through the Xpress Bill Pay website:
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Go to www.xpressbillpay.com
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Enter your Xpress Bill Pay username and password and click “Log In”.
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Your dashboard will display any open bills. Click “Pay Now” on your Whitworth Water bill.
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Review the account and bill details, then click “Continue with Payment”.
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Choose your payment method:
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Credit/Debit Card – Enter your card details and pay instantly.
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eCheck – Enter your bank account information. The funds will transfer in 1-2 business days.
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Enter your payment information and click “Continue”.
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Review the payment details and click “Submit Payment” to complete.
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You will receive a confirmation email with your payment receipt.
And that’s it – your Whitworth Water bill is paid! The whole process takes just a few minutes. You can even setup autopay if you want your bills paid automatically each month.
Paying through the Xpress Bill Pay Mobile App
In addition to the website, Xpress Bill Pay offers a free mobile app for iOS devices. Search for “Xpress Bill Pay” in the Apple App Store to download it. Once you login with your account credentials, you can view bill details and securely pay your Whitworth water bill right from your iPhone or iPad.
The app provides the same convenient features as the website in an easy-to-use mobile experience. Receive notifications when your bill is ready, store payment methods for quick pay, view payment history, and more. Paying bills on the go has never been easier.
Customer Support for Online Bill Pay
If you ever have questions or issues using the online bill pay service, Whitworth Water District customer support is here to help:
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Visit the “View and Pay Bill Online” page on the Whitworth website for instructions and FAQs.
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Contact Whitworth Water District customer support at (509) 466-0550.
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Check the Xpress Bill Pay website and mobile app for additional tutorials and info.
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You can also email Xpress Bill Pay customer support or use their live chat during business hours.
Signing up is easy and paying online with Xpress Bill Pay will make your life a little bit easier. Ditch the paper bills and pay your Whitworth water bill conveniently online!
Senior and Disabled Water Rate Reduction Program
Beginning in February of 2023, Whitworth Water District (District) will provide a 20% discount on the monthly base rate for low-income seniors and disabled customers who qualify for Washington State property tax relief. In 2024, This equates to a $5. 62 discount per month.
To qualify for the discount, customers must apply to, and be accepted through, the Spokane County Assessor Office’s Senior or Disabled Person’s Tax Deferral Program. The application can be found on the Spokane County Assessor’s website under the Tax Deferral Department tab or simply click on the link below: https://www.spokanecounty.org/281/SeniorDisabled-Person-Tax-Exemption
Frequently Asked Questions:
How do I know if I qualify for the Spokane County Tax Deferral Program? A: The requirements are listed in the application packet on the Spokane County Assessor’s website (linked above) or by calling (509) 477-3698 and speaking to someone in the County Assessor’s office.
If you rent or don’t own the home where you live, you can’t get the discount. The discount is only for District customers who qualify and are accepted into the County’s Tax Deferral Program.
Q: I meet the income and age restrictions of the County program but have not lived in my home for six months yet. Do I still qualify? A: Unfortunately, not. For this and other requirements of the County Program, please visit the County Assessor’s webpage or call their office directly.
Q: Why can’t I provide the Program application and my financial information directly to the District instead of the County? A: Administratively, it is much safer for the District to utilize an existing State program that is administered through the County. Additionally, District staff does not want to be provided confidential tax related information of its customers.
Q: I applied to the Program today. How long will it take to get a decision and who do I ask for updates on the status of my application? A: Spokane County Assessor’s Office staff will be the only ones able to answer questions pertaining to your application. Timeframes for Program acceptance vary. Monthly discounts will not be provided on District water bills until the County has accepted the customer’s Program application.
Q: I was accepted to the County Program. How long will it take for the credit to show up on my water bill? A: It is the customer’s responsibility to notify District staff of an accepted County Program application. Once the District staff talks to the County Assessor’s Office to make sure the application was accepted, the discount will show up on the customer’s water bill the following month.
Q: How often do I need to apply for the Program to stay current? A: Once approved into the Program, the County will provide the property owner with a letter stating the timeframe that they are approved through. The District will match these timeframes. After this timeframe, it is the customers responsibility to provide staff with updated Program approvals or the discount will fall off the bill and no longer apply.
For further information about the County’s Program, please contact the County Assessor’s Office via phone at (509) 477-3698.
For questions about the District’s Program or specific account billing questions or concerns, please contact staff at (509) 466-0550.
Our online payment option saves you time and gives you more flexibility in how you pay your bill.
If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
View first-time user instructions CLICK HERE for assistance with the signup process.
Already have an account? Access it here >
Get the app on the App Store!
We have partnered with Xpress Bill Pay, the premier provider of online payment systems.
When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!
It’s that easy, and it only takes you a few minutes.
Already have an account? Access it here >
Get the app on the App Store!
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