The City of Winter Park provides water, electric, sewer, and garbage services to over 30,000 residents. Keeping your utility account in good standing by paying your bill on time each month is important to maintain continuous service. The City offers online payment options to pay your Winter Park utilities bill conveniently from home. This comprehensive guide covers setting up an online account, available payment methods, understanding fees, and tips for managing your utility payments.
Overview of Online Winter Park Utility Payments
The City of Winter Park Utility Billing department sends monthly bills for water, electric sewer, stormwater and trash services. As a residential or commercial customer, you are responsible for paying your utility bill by the due date to avoid late fees or service disruption.
The City offers online payments through their new partner Paymentus. You can pay one-time or enroll in auto-pay Benefits include
- Pay anytime 24/7
- Avoid late fees
- Store payment info securely
- Receive bill reminders
- Access payment history
How to Pay Winter Park Utilities Online
The City of Winter Park offers online payments through Paymentus. To pay online:
One-Time Payment
-
Go to CityofWinterParkorg/BillPay
-
Enter account number and amount due.
-
Enter payment info and submit.
Enroll in AutoPay
-
Click “Register Now” to create an account.
-
Add account and payment method.
-
Go to AutoPay and enroll.
You can also pay by phone, mail, or in person. Online is fastest and most convenient!
Payment Methods Accepted
Winter Park accepts the following payment methods online and in person:
- Debit/Credit card
- E-Check from bank account
- Apple Pay
- Google Pay
- Cash (in-person only)
Review current utility rates at CityofWinterPark.org/UBilling
Understand Winter Park Utility Payment Fees
The City of Winter Park does not charge convenience fees for online payments made directly or through Paymentus. You can pay by e-check at no cost.
Credit/debit card payments will incur standard processing fees from the card issuer. Late payments will incur the following fees:
- 1.5% monthly late fee
- Disconnect notice fee – $25
- Reconnection fee – $50
Avoid fees by paying on time!
Tips for Paying Winter Park Bills
- Enroll in AutoPay
- Receive bill reminders
- Pay a few days early
- Update payment method immediately if it expires
- Check account status regularly
- Pay on mobile for convenience
Staying organized helps avoid late payments and fees.
Avoid Winter Park Utility Disconnection
If you miss a payment, your utility service may be disconnected resulting in fees to restore service. To avoid disruption:
- Pay overdue balance immediately
- Contact Utility Billing about a payment plan if needed
- Provide proof of payment to expedite reconnection
Pay online easily to keep your utilities on and avoid the hassle of disconnection.
Financial Assistance Options
If you are struggling to pay your Winter Park utility bill, the City offers programs that may assist:
- Emergency Utility Assistance Program
- Orange County Energy Assistance
- EHEAP for seniors
Inquire with Utility Billing to see if you qualify for any payment help.
Receive Reminders for Winter Park Bills
To help remember your due date each month, take advantage of reminders:
- Add due date to calendar
- Enroll in paperless billing for emails
- Follow Winter Park on social media
- Set mobile alerts through Paymentus
Get reminders to avoid late Winter Park utility payments.
Changes to Winter Park Utility Billing
The City of Winter Park transitioned to a new utility billing provider, Paymentus, in 2022. Key changes include:
- Customers must register through Paymentus for online access
- New bill design coming soon
- Budget Billing temporarily suspended
Review CityofWinterPark.org/BillPay for more details on transition changes.
Access Winter Park Utility Account Details
To access your utility account details:
- Log into Paymentus account
- Call Utility Billing at 407-599-3220
- Email [email protected]
- Visit Utility Billing office at City Hall
You can check your balance, review payment history, update your account, and get questions answered.
Winter Park Utility Billing Contact Information
Contact Utility Billing for any questions or issues:
- 407-599-3220
- 407-599-3280
- [email protected]
Office located at City Hall, 401 S Park Ave.
Frequently Asked Winter Park Utility Questions
What if I lost my Paymentus login?
Use “Forgot password” link or call Utility Billing for help.
Where can I find my Winter Park utility account number?
It is shown on your monthly bills and reminders.
How can I close my Winter Park utility account?
Contact Utility Billing to close account when vacating property. Final meter read needed.
How do I find a copy of my past Winter Park utility bill?
Bills and history available through Paymentus account or by contacting Utility Billing.
Can I make a partial payment on my Winter Park utility bill?
Yes, any payment amount can be applied, though late fees would still apply for underpayment.
Paying your Winter Park water, sewer, electric, and garbage bills online using Paymentus is fast and easy. Sign up for an account to access your bill details and payment history. Enable AutoPay and paperless billing to simplify your payments. Keep your utility account active and in good standing by paying on time every month.
