Paying your electricity bill is an essential part of being a Wtu Retail Energy customer With several easy options, you can pay your Wtu bill quickly online through the Wtu website or mobile app Knowing the ins and outs of Wtu online bill pay can help you avoid late fees and keep your lights on.
Overview of Wtu Retail Energy
Wtu Retail Energy provides electricity to homes and businesses in West Texas. They service areas like Abilene, Alpine, Lubbock, Midland, San Angelo, and Vernon The company has over 75 years of experience serving Texas customers
While Wtu was previously the main utility company for West Texas they are now an electricity provider separate from the utility company AEP Texas North. This means you have the option to choose Wtu or another provider for your electricity service. Wtu offers both fixed rate and variable rate electricity plans to choose from.
Why Pay Your Bill Online
Paying your Wtu electricity bill online provides several benefits:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid driving to a payment center.
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Speed – Online payments post to your account faster than mailing a check.
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Control – Choose from different payment methods and view payment history.
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Automatic Payments – Set up autopay to avoid late fees.
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Paperless Billing – Go green by opting out of paper bills.
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Account Management – Update account and payment information.
Paying online helps you take control of your account and saves time and money.
How to Pay Your Wtu Bill Online
Wtu offers a few quick options for paying your bill digitally.
Pay Online Through Account Manager
The easiest way to pay is by logging into your Account Manager on the Wtu website.
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Go to www.wturetailenergy.com and click “Account Manager”
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Enter your username and password and click “Login”
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From the menu, choose “Make a Payment”
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Pick a payment amount and select a payment method. Options include:
- Credit/Debit Card
- Checking Account
- Wtu Bill Matrix Pay
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Fill in your payment details and confirm your payment.
You’ll see your payment posted to your account immediately.
Pay Through the Wtu Mobile App
The Wtu mobile app also allows online bill pay.
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Download the free Wtu Mobile App and login.
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Tap the “Make Payment” button.
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Select your payment amount and method.
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Confirm your payment details.
The Wtu app provides an easy, mobile way to pay 24/7.
Enroll in Autopay
Skip paying every month by enrolling in autopay. With autopay, Wtu will automatically withdraw your bill amount each month from a credit card or bank account you designate.
To enroll:
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In Account Manager, go to “My Profile”
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Choose “AutoPay Program”
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Select autopay type and enter your payment information.
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Confirm your enrollment.
Autopay ensures you never miss a bill due date again.
Go Paperless
You can go paperless with Wtu to save time and trees. Instead of mailed paper bills, you’ll receive your monthly statements electronically.
To go paperless:
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In Account Manager, go to “Communication Preferences” under “My Profile”
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Select “Go Paperless”
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Confirm your email for paperless billing.
Opting out of paper billing means one less bill cluttering your mailbox.
Payment Methods for Wtu Bill Pay
Wtu offers several payment methods for your convenience:
- Credit/Debit Card – Visa, Mastercard, American Express, Discover
- Checking Account – Link your checking account to pay directly from your bank.
- Wtu Bill Matrix – Enroll in budget billing program Bill Matrix.
- Cash – Pay with cash at an authorized payment center.
- Money Order – Mail in a money order payable to Wtu.
- Traveler’s Check – Send in signed traveler’s checks.
- WTU Gift Card – Pay your bill with a Wtu gift card.
The most commonly used options are credit/debit card and bank account. Wtu will also work with you if you need to set up a payment plan.
Tips for Paying Your Wtu Bill
Follow these tips and best practices when paying your Wtu electricity bill:
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Pay your bill in full each month to avoid late fees. Wtu charges a 5% late fee on unpaid balances.
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If you can’t pay in full, call Wtu immediately to set up a payment plan. This can help you avoid disconnection.
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Pay a few days before your due date to ensure your payment processes on time, especially if paying by mail.
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Opt into text or email reminders about your bill being available and due date notices.
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Set payment reminders on your calendar so you don’t forget when your bill is due.
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Sign up for account balance alerts and monitor your usage to avoid bill surprises.
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Update your payment method right away if your credit card expires or is lost/stolen.
Staying on top of your Wtu bill is key to maintaining electric service. Paying online makes managing your payments simple and stress-free. Sign into Account Manager or download the Wtu app today to get started with online bill pay.
WTU Retail Energy service areas
- Read a plan’s Electricity Facts Label before signing a contract. This important document contains details like the price per kilowatt-hour you’ll be charged, information about early termination fees and other charges, and how much of your energy (if any) will be renewable.
- Confirm supplier setup. Once your order has been confirmed on our site, your new electricity supplier will coordinate with your utility. You’ll receive confirmation about your new service start date, and there should not be any interruption to your energy.
- Pay attention to your electricity bill. Your local utility company will still deliver your electricity and maintain electric infrastructure including meters and power lines. If you see TDU or TDSP charges on your monthly bill, know that these are standard and independent of your supplier rate.
Green energy options with WTU Retail Energy
The company does not offer green energy, but businesses can tap into renewable energy plans if with Direct Energy.
WTU Retail Energy participates in a number of community initiatives, including a program called Neighbor to Neighbor that provides emergency assistance. Customer donations are matched dollar for dollar toward helping people who are struggling to pay their electric bills.
A “Smarter” way to pay for electricity
FAQ
What is the phone number for TXU bill pay?
What happened to West Texas utilities?
Can I pay my txu bill late?
Does WTU energy accept bill payments?
WTU Energy accepts bill payments at its customer service line. An online customer account through WTU Energy allows bill payments or recurring payments around the clock. Bill payments can also be sent to West Texas Utilities, P.O. Box 650819, Dallas, TX 75265-0819.
Does WTU energy offer retail energy services in Texas?
WTU Energy provides retail energy services to customers in western Texas. This Houston-based company was certified by the Public Utility Commission of Texas in 2001. WTU Energy has some great rates in Texas, but before you sign up you should shop rates from other providers to ensure you are getting the best rate possible.
Who is WTU Retail Energy?
WTU Retail Energy has been providing energy to West Texas residents and small businesses for more than 75 years. In addition to connecting people who live in the region with the power they need to fuel their lives, the company says it is committed to charitable community involvement.
How do I contact WTU energy?
WTU Energy offers customer service Monday through Friday at 1-866-322-5563. Customers can also use the company’s online contact form to request information or ask questions. WTU Energy accepts bill payments at its customer service line. An online customer account through WTU Energy allows bill payments or recurring payments around the clock.
Does WTU Retail Energy have a relationship with electricityplans?
ElectricityPlans.com is an independent electricity marketplace to help consumers to shop for their electricity company. We do not have a relationship with WTU Retail Energy. You can shop WTU Retail Energy Plans on their web site. Compare WTU Retail Energy to other providers to find the best West Texas electricity plan for your home.
Does WTU offer Business Energy plans?
WTU Retail Energy does not offer business energy plans, but users can sign up for commercial electricity plans via the parent company, Direct Energy. Direct Energy has small business, enterprise business, and wholesale offerings. The company does not offer green energy, but businesses can tap into renewable energy plans if with Direct Energy.
