Give me an example of a time you had a conflict with one of your fellow team members. …
Tell me about a time you made a mistake that affected a customer. …
Describe an occasion when you had to manage your time to complete a task.
7 BEST Behavioural Interview Questions & Answers!
Sample behavioral questions about problem-solving:
Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?
Describe a time when your team or company was undergoing some changes you had no control over. How did that impact you, and how did you adapt?
Tell me about the first job you ever had. What did you do to learn the ropes?
Tell me about a time you failed
Describe a difficult work situation and what you did to overcome it
Tell me about a time when you had to make a decision without all the information
Tell me about a time you made a mistake at work, what happened?
Tell me about a time you were under a lot of stress at work and how you dealt with it
Describe a crisis you faced at work. What was your role? How did you resolve it? What were the results?
Describe a time when you were asked to do something you weren’t trained to do. How did you adapt?
Describe an instance when you had to think on your feet to solve a problem
Tell me about a time from your work experience when your manager or supervisor was unavailable and a problem arose. How did you handle that situation?
Give me a specific example of a time when you used good judgment and logic to solve a problem
Sometimes it’s easy to get in “over your head.” Describe a situation where you had to request help or assistance on a project or assignment
What steps do you follow to study a problem before making a decision?
We can sometimes identify a small problem and fix it before it becomes a major problem. Give an example of how you have done this
Give an example of a time in which you had to be relatively quick in coming to a decision
Sample behavioral questions about communication:
Describe a time where you were able to use persuasion to successfully convince someone to see things your way
Give me an example of a time when you had to explain something fairly complex to a frustrated client or coworker. How did you make sure they understood you?
Tell me about a successful presentation you gave and why you think it was a hit
Describe a time when you had to use your written communication to get an important point across
Give me an example of a time when you were able to successfully communicate with another person even when they may not have personally liked you (or vice versa)
In a supervisory or group leader role, have you ever had to discipline or counsel an employee or team member? What steps did you take? How did you prepare yourself?
Tell me about a time you thought you communicated clearly but were misunderstood. What happened and how did you handle the situation?
Sample behavioral questions about handling customers:
Describe a time when it was especially important to make a good impression on a client. How did you approach things?
Give me an example where you did not meet a client’s expectations. What happened and how did you attempt to fix the situation?
Tell me about a time you went above and beyond what was required to make sure a customer was happy
Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. How do you go about prioritizing your customers’ needs?
