17 Macy’s Interview Questions [+Includes Best Answers]

Interview questions at Macy’s

These are the questions:

Tell me something about yourself, what would you do if you caught somebody stealing, is there a time where a customer is being difficult and how would you approach the difficu… They asked what my availability was, and a few situational questions.

HOW TO GET HIRED AT MACY’S!!!! Interview tips + more

Q – 1. What Inspires You To Work for Macy’s?

Ans: You can structure your answer by talking about the positive features of products and services offered by Macy to structure your answer and you can align your professional goals, skills, and knowledge to complete your answer appropriately. Use real-life examples to strengthen your answer.

Q -2. What Are Your Expectations in Terms of Salary?

Ans: You can use pre-researched facts about salary ranges offered by Macy’s. This helps you to negotiate your salary properly and get a better offer from Macy’s based on your previous work experience and product knowledge which was assessed during your interview.

Q – 3. What Are The Possible Reasons You Are Searching For a New Job?

Ans: You can answer this question by stating you have completed all responsibilities in your current role and therefore you are looking for new challenging roles which brought you to Macy’s. This way you can utilize a positive approach to answer this question easily.

Macy’s interview questions

1. Tell us about yourself?

  • It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience will put you ahead of the competition.

2. Why do you want to work for Macy’s?

  • Mention you love the product and service you get at Macy’s and because of this, you would be proud to represent them.
  • State why you think Macy’s is better than their competitors.
  • Say you would like a job that keeps you active.

3. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

4. What is your greatest weakness?

  • You should not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family).  State a weakness that is required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.


5. What can you tell us about Macy’s?

About Macy’s

  • Macy’s is a chain of American Department stores founded in 1858.
  • Macy’s Inc is the parent company of Macy’s, Bloomingdale’s, and Bluemercury.
  • The headquarters are in Cincinnati Ohio.
  • Macy’s has 512 stores as of 2021.
  • The department store was founded by Roland Macy.
  • Macy is over 160 years old.

6. Who are Macy’s competitors?

  • Macy’s compeitors are Nordstrom, Kohl’s, Target, Amazon, and Dillards.


7. How would you deal with an upset customer? 

  • If the customer was upset because they could not find an item I would find it for them and not just point them in a general direction.
  • If the customer was unhappy with their product I would reference Macy’s Return Policy and see if they could return it.

8. How would you define excellent customer service?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods of time at checkout.
  • The store display is well kept and presented with adequate inventory.

9. Why do you believe customer service is so important?

Great customer service can

  • Increase customer loyalty
  • Grow the amount of money each customer spends per visit
  • Increase how often a customer buys from you
  • Generate positive word-of-mouth about your business


10. Where do you see yourself in five years?

  • If going to college or university state what you would like to be doing after you finish.
  • Take a look at the Macy’s career section and see a job you can see yourself doing in five years.

11. Why should I hire you?

  • Have a look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to demonstrate that you are the solution to the employer’s problem (a vacancy on their team), and you are the best person for the role.

12. What motivates you?

Possible answers are:

Do Say

  • Meeting deadlines, targets, or goals
  • Mentoring and coaching others
  • Learning new things
  • Coming up with creative ideas to improve something, or make something new
  • Working well as part of a team
  • Finding a way to solve a problem, or overcome a challenge

Don’t Say

  • Money
  • Employee Discounts

13. Why is there a gap in your resume?

  • Honesty is the best approach when answering this question. Being honest about your situation gives the employer a sense of your integrity and confidence.

14. Why did you leave your last job?

Let’s first discuss what not to say!

  • Do not say anything negative about your previous employer
  • Do not say for money.
  • The commute was too long.

“I enjoyed my time at my last job, however, I have outgrown my current role and I am looking for new challenges.”

15. How did you find this job?

  • Interviewers ask this question because they want to hire someone who is being specific in their job hunt.
  • Basically, employers want to hire someone who knows what they want. Therefore, state you have been actively monitoring jobs on the company’s website and you are happy to get the interview.
  • Note you have to be honest when answering this question as they may already know how you applied for this position.

16. What are your salary expectations?

  • This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
  • Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
  • If you don’t know what to say then ask what the salary range is?  You can then counter with the high end of the range.
  • Note most entry-level jobs will pay minimum wage.


17. Do you have any questions for us?

Tip! Don’t be afraid to ask questions during the interview. Asking questions is important because it builds rapport between you and the interviewer.

  • What do you like best about working here?
  • How would you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How would you measure my success and what could I do to succeed in your expectations?
  • Which part of the position has the steepest learning curve? What can I do in order to get up to speed quickly?
  • What opportunities will I have to learn and grow?

 What should an applicant do after leaving the interview?

Macy’s Hiring Manager: I always – corny – sent a thank you card, always for every single job interview that I ever had. When I got hired, they always said, “You know what, people used to do that, but they don’t do that anymore.” So, maybe a thank you card, thank you email.

Often personal and candid, job interviews include department introductions and question and answer sessions tailored to the specific needs of the position. Many Macys employment opportunities use technology. Applicants should possess some familiarity with modern electronics in order to gain hiring consideration. Other characteristics hiring managers regularly screen for include accountability, sales experience, self-motivation, open availability, cheerful attitude, and team-player work ethics.

Macys operates around 850 stores and uses the hiring process to fill vacant entry-level positions and professional careers. Most applicants report spending between one and three weeks in the hiring process. After making initial contact with hiring personnel to schedule job interviews, workers spend the next several days participating in face-to-face sessions to determine eligibility for employment. An interview may last as long as 40 minutes or as brief as 15 minutes. The specific position desired and relationships established with hiring personnel during the actual sessions often determine the length of each interview.

The Macys hiring process features specific interview formats for job titles available. Seasonal workers often only encounter one, in-person job interview. Applicants looking for part-time and full-time year-round positions interview through one-to-one sessions. The average entry-level employee participates in a single job interview, as well. Managers typically participate in two or more interviews. Other career opportunities with the department store may feature three or four interviews, depending on specific qualifications.

The longstanding history and reputation of the department store chain should be reflected through answers to interview questions at all times. In addition to providing clear and well-thought responses, overall demeanor plays an important role in gaining employment. Applicants in the hunt for Macys jobs should take care to prepare for all interviews during the hiring process. Well-groomed and appropriately dressed candidates leave lasting impressions on hiring personnel and may receive additional employment consideration over other candidates. The average workers should wear professional clothing and act in a manner that is presentable and respectable. Waiting for a turn to speak, allowing an honest and fair exchange of ideas, and limiting responses to matters of business and appropriate topics serve candidates best.

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