75 Alaska Airlines Flight Attendant Interview Study Guide Questions and Answers

Interviews for Top Jobs at Alaska Airlines

Flight Attendant Interview:

1. Why did you choose Alaska?
2. How will you commute or live in a base assigned to you?
3. Name a time where you received constructive criticism. How did you respond to it?
4. The role of a flight attendant is very demanding, how will you maintain a healthy yet strong physical body and mind?
5. Tell me how you foster an inclusive work environment?
6. Tell me about a situation where you had a dispute with a coworker. What did you do?
7. Tell me about a time when you had to deal with a critical situation. What did you do?
8. Why do you want to be a flight attendant?
9. How do you plan to prepare to relocate? Have you started this process? If so, what have you done?
10. What makes Alaska your choice of airlines over other airlines? Do you have travel experience?
11. Describe a time you were working in a fast paced environment & you needed to be very attentive/organized. What was the situation & what was outcome?
12. Name a time a supervisor gave you constructive criticism?
13. When did you use your integrity at your job?
14. We all have responsibilities at our job that can be overwhelming. Describe a time when you were overwhelmed. What was the situation?
15. Describe a time when you had to deal with a challenging customer. What was situation & outcome?
16. Describe the strictest rules you had to follow on the job. How did you ensure you followed all the rules.
17. Describe a time you had to adapt your style, approach, or ideas to meet the needs of others. What was situation? What was outcome?
18. Describe a time when you had to say “no” to a passenger’s request. What was the situation?
19. Why do you want to work for Alaska? What about Alaska Airlines standout to you?
20. What would your previous bosses describe you?

Customer Service Agent Interview:

1. Tell about yourself ?
2. Why do you want to be part of our team ?
3. How would you approach the situation when your fellow co- worker is not compliant?
4. Tell about your best customer service experience?
5. Tell about worse customer service experience?
6. What was a time did you help out a customer?
7. Tell me a time you went above and beyond for a customer?
8. How do you deal with co-worker you do not get along with?
9. We’re excited to get to know you. Can you share a few highlights from your resume?
10. Please share with us why you want to work at Alaska Airlines as a Customer Service Agent?
11. Alaska Airlines mission: Creating an airline people love. Our values are: Own Safety. Do the right thing. Be kind-hearted. Deliver performance. Be remarkable. What part of our mission resonates with you most and how will you contribute to our mission?
12. Alaska Spirit is the heart of Alaska Airlines. Tell us about a time when you exceeded a customer’s service expectations?
13. Tell us about a time you received negative feedback from an angry customer. What was the situation and how did you respond?
14. Tell us about a time when you were part of a team that worked exceptionally well together. What did you do to contribute to the teams success?
15. You’ll have the opportunity to meet and interact with many different people everyday. Does working with the public energize you? Why or why not?
16. Being able to multitask when operating a computer and engaging with customers will be critical to your success. Tell us about a position you held where a computer was vital to your role?
17. Why do you want to work for Alaska airlines as a customer service agent ?
18. Tell us about a time, under a stressful circumstance, that you exceeded a customer’s expectations?
19. Why do you want to work for Alaska Airlines?
20. Why did you leave your last job?

Customer Service Representative Interview:

1. Why do you want to work for Alaska?
2. Will you submit a drug test?
3. Give an example of when you went above and beyond for a customer?
4. Tell me some highlight about your resume?
5. Tell me about a time when you had to deal with a difficult customer?
6. General questions about why you want to work for Alaska and situational questions to see how you handled the situation?
7. Give an example of a time you went above and beyond for a customer?
8. What do you do when a customer calls irate about something?

Alaska Airlines Flight Attendant Interview Tips

What candidates say about the interview process at Alaska Airlines

• Hiring event started at 7:30. It starts with a few presentations with Q&A, then there is a group activity, then they ask you to wait around until your interview time. I had two hours to wait but it wo…Shared on September 27, 2019
• Phone interview, then an in person interview or a webcam interview. Its a very lengthy process.Shared on August 27, 2018
• Phone interview then in=person interview. Extensive screening process and background checks.Shared on March 21, 2018 – Contractor – SeaTac, WA

Commonly asked questions, as reported by candidates

• What was the color of skydrol.Shared on October 15, 2020 – Mechanic – SeaTac, WA
• Fight for it and be humbleShared on April 2, 2020
• How would you handle a difficult situation? A lot of example using questionsShared on March 29, 2020 – Customer Service Agent – Near the Airport