How To Interview For A Utilization Review Nurse Position
Interviews for Top Jobs at Elevance Health
Nurse Reviewer Interview
I applied online. I interviewed at Elevance Health
Interview
The interview process was average. The panel consisted of three people, who initially seemed to be friendly but honestly, they turned out to be rude and inconsiderate. They would pretend as if they are happy with your answers and the interview is going well, but the decision has already been made by them to not hire you. Despite of not having “clinical experience” as one of the requirements for the applied position, they would judge your answers for clinical scenarios even when you have been told that there are no right or wrong answers. They even tend to be judgmental about your capabilities. I can go on and on about how insensitive the panel is but it’s not worth it. Hence, the last thing I would like to mention is that don’t waste your time and money by applying for jobs at this location especially if you are living out of state as they would not even think twice before rejecting you.
- What position would you pick down the road after gaining experience?
Nurse Reviewer Interview
I applied through an employee referral. I interviewed at Elevance Health (Los Angeles, CA) in Jul 2020
Interview
Modern Hire conducted the interview for a phone and video interview. 4 people were on the panel. Asked me questions regarding weakness and strengths and my nursing working experience. The interview lasted 1 hour. Explained the job position as well as the expectancies.
- What are your strengths?What are your weaknesses?How do handle pressure?What do you do if you do not agree with your manager or MD?
Nurse Reviewer Interview
I applied through an employee referral. The process took 2 weeks. I interviewed at Elevance Health in Apr 2018
Interview
30 minute phone interview for remote position. Was referred to the position by another employee. Within 2 days of completing interview, was extended an offer. The hiring process was very quick as well.
- No formal interview questions asked-I was referred to the position by another employee.
To help you prepare for an Anthem job interview, here are 35 interview questions and answer examples.
Anthem was written by Kevin Downey and updated on May 3rd, 2022. Learn more here.
1 . Tell me about a time when you’ve resolved a problem for a frustrated customertop question
Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.
- How did you feel?
- How did you want to be treated?
- How would the situation ideally be resolved?
- If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
- What was the critical factor in a successful resolution of the situation?
Try to define your principles or approach. For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean – showing full attention greatly improves your chances of mitigating the situation.
A disgruntled customer generally just needs someone to listen to them.
The three Aâs of customer service can help diffuse the difficult situation:
Add the extra âAâ – Ask for the customers contact information so you can update them on any progress on their issue.
This question is asked 4.0x more frequently at Anthem than at other companies.
Take a quick quiz and check if youâre ready to answer this question at your next job interview:
Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?
APlacing the customer on hold for too long
BPaying close attention to the customerâs complaint in an attempt to solve their problem
CAsking the customer to repeat their complaint many times
DFailing to empathize with their problem
EDirecting the customer to your website instead of resolving the issue yourself
Anthem is hiring home-based NSG (National Government Services)clinical review nurses in the U.S. Available anywhere in the U.S. with Internet access. #workathome #workfromhome #… Khác
FAQ
Is it hard to get a job at Anthem?
What are some of the questions asked in nursing interview?
- Do you work well with other nurses, doctors and staff? …
- How would you handle a difficult patient? …
- How do you handle workplace stress? …
- What do you do if your replacement does not arrive? …
- How would you handle a disagreement with a doctor? …
- Describe how you manage a busy workload.
Why do you want to work with Anthem?
How do I pass my nursing interview?
- Know where you’re going. Healthcare facilities are often big and confusing. …
- Dress professionally. Professional attire tells interviewers you take them and the job seriously.
- Rehearse your nursing interview questions. Don’t just prep answers. …
- Pamper yourself. …
- Listen and take notes.
