- Why do you want to work at Best Buy?
- Describe a time a customer was unhappy. What did you do to resolve the problem?
- What traits are important on a team?
- What would make you a good fit for this position?
Top 5 Best Buy Interview Questions and Answers
Are you a team player? How important is teamwork for you?
Teamwork is very important at Best Buy. Ensure your interviewers that you always feel responsibility for your colleagues, that you do not want to compete with them, but cooperate, helping each other to achieve the best possible sales volume, and great level of customer satisfaction.
You can also demonstrate your attitude with an example from your last job. Talk about a situation when you helped your colleague, for example to overcome a crisis of motivation, or to improve their sales skills.
What are your goals? What do you want to achieve in this job?
In an ideal case you should connect your future goals with your employment in Best Buy. Now, even if you start as a part time cashier, you can move up pretty quickly with the company.
Sales floor is a must-stop for everyone, but once you prove your communication skills and leadership, and a position becomes open (someone else is being promoted even higher, or someone is leaving the company), they may offer you a supervisory role. There are documented cases when this took less than a year, and from supervisory job it’s just one step to management...
Feel free to talk about your ambitions in an interview, but stay humble and ensure them than you want to start from the bottom (and learn along the way).
If you have other aspirations, however, such as going to college, try to talk about them in a way that explains your reasons for applying for this job.
For example you have a free summer, you want to earn some money for your studies, and hence you decided to apply for the job with Best Buy. You will see later, perhaps you can keep the job while studying at college as well.
best buy interview questions
To answer this question successfully, you want to reread the job post and find the key skills and experience they are looking for. Then reassure the interviewer that you have the skills and experience required to fill the position. Suppose you are applying for the position of sales-associate. The sales associate job description says:
Best Buy Mobile Assistant Manager Interview Video
Interviewer: Please describe your job title and primary duties. Best Buy Mobile Assistant Manager: I work for Best Buy Mobile. I’m the assistant manager. Our main duties are selling cell phones for all the different carriers, so Verizon, Sprint, AT&T mobile, quality prepaid carriers, as well. We mainly focus on upgrades, but we can do new lines, as well. So if you’re a new customer or an existing customer, we do plan changes. We also sell tablets, iPods, basically any small electronic you can take with you that’s portable, that you wouldn’t find at the main store, if you will.
Interviewer: What was the work environment like? Best Buy Mobile Assistant Manager: It’s pretty cool. We’re on a team structure, so we’re not commission-based like a regular store. So if you go to a Verizon store, they’re trying to get the most money out of you that they can. For us, it doesn’t matter if you spend a dollar or 300, and we bonus as a team, so if we all hit our goals, then we all get bonuses.
Interviewer: What was your favorite part about working there? Best Buy Mobile Assistant Manager: Probably just the interactions and networking involved, because everyone needs a cell phone, no matter what walk of life you come from, no matter what your position is. So, I get to meet guys running their own business or some guy who’s trying to get a dollar phone. Just the opportunities that come from that and networking. Also, I just like technology and staying on top of it, so it’s pretty cool that way, as well.
Interviewer: Please describe a typical day as an employee. Best Buy Mobile Assistant Manager: I come to work, and depending on if we are having a sale or not, depends on the amount of traffic, but you usually come to work and train new employees or existing employees on sales technique and SOP – standard operating procedure. Then, either activate new cell phones, fix people’s cell phones, selling accessories like headphones, tablets, pretty much anything you can imagine at a Best Buy.
Interviewer: What questions did the interviewer ask during the job interview? Best Buy Mobile Assistant Manager: The main thing was… obviously your personality in general, because they don’t want to just stick anyone in their highest grossing area of the store. If you are not very good personality wise, they’ll stick you in like the headphone section, and it’s pretty easy to sell headphones for MP3 players, something of that nature. But once they determine your level of sales, I guess how well you are at sales… and knowledge. That’s huge, because the technical industry, it’s constantly changing. New phones come out all the time, new plans change every six months, and we have all the carriers. So, you can imagine that when Verizon makes a change, AT&T makes a change, T-Mobile; they all try to compete with one another. So, it was just product knowledge, technology knowledge, and just being able to sell, really.
Interviewer: What set you apart from other candidates? Best Buy Mobile Assistant Manager: I would say just having the knowledge beforehand. Like I said, I was really into technology, so for me, it was really easy to… I went in there and I was asking them questions about differences between CDMA networks and GSM networks, and they were kind of surprised and taken back that I knew more than the average person coming in. I could tell them about how I had personally jail-broken my phone or something like that, and a lot of them didn’t really do anything like that. When I got hired, BlackBerrys were still cool, and it’s like a thing of the past now.
Interviewer: What other advice would you give to a job seeker looking to gain employment? Best Buy Mobile Assistant Manager: I think that you should do research before you go to any interview. It’s one of those things, where if you know something about the company, and you can ask them questions, I think they’re going to think that you actually have a desire to be there, a want to be employed by them. On top of that, I think that being in a team environment like that, you have to be good working with people, whether it’s the customer or other employees, because everything is a team structure, and if you have one weak link, obviously the whole team suffers.