- Tell us something about yourself?
- What is a BPO?
- What is your weakness and how are you improving it?
- Where do you see yourself in 5 years?
- Are you willing to work night shifts?
- Why do you think this industry is right for you?
- What are your salary expectations?
So you are looking for a job in the BPO (business process outsourcing) industry. Are you looking for questions that you might encounter in your interview? Or did you interview before without getting hired and want to brush up for next time? This article can help.
Below I list some questions that you should have in mind and be ready to answer in order to be successful in your interview. Your answers should be in your own words, of course—you know yourself better than anyone else. But I can give you guidance.
BPO Interview Questions and Answers | Most asked sample BPO Questions |
What do you know about the Call Center Industry?
The call center is a service desk, where the customer associate handles a large volume of calls to render services to the client.
What are the types of the call center? What is the difference between them?
The types of a call center are
Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. For example, Customer is calling a Telecom Company to know the current tariff on internet service they provide.
Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Example: When you receive a call from a bank offering a personal loan.
BPO Job Interviews on the Phone
After you apply for jobs via websites or by sending emails to recruiters, the first response you get may be a request for a phone interview.
Somebody from the organization will probably call you and ask for your permission for a telephone interview.
After that, your call will be transferred to the actual interviewer, who might ask you basic questions like the ones below, such as “Tell me something about yourself” or “What are your salary expectations?”
One reason they do this in the BPO industry is to check your accent on the phone. So be prepared to answer basic job interview questions (listed below).
If you are not in a position to attend the interview at that moment, then ask them to schedule an interview according to your convenience. Its totally all right if you say this.
Preparing your answers beforehand can help boost your confidence during a phone interview—and it could help you land the job.
How BPO Interviews Work: Rounds of Selection
The company for which you are applying can have different rounds of interviews and tests. They may include:
At some companies, youll have to appear for all the above rounds; at others, you will only have to go to a single selection round, a personal interview (PI). You will always have a phone and/or personal interview, and there will always be questions you can prepare for.
FAQ
What are the interview questions for experienced candidates?
- Tell me something about yourself? …
- Why do you want to join in BPO? …
- Why should we hire you? …
- What is the difference between the shore and offshore outsourcing? …
- What are the different types of BPO? …
- Are you Comfortable with the shifts and as well night shifts?
What is BPO easy answer?
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
Why should we hire you best answer for BPO?
