- What are a test case and a use case? …
- What are some challenges your quality assurance (QA) team faced and how do you overcome them? …
- When do you feel is a good time to start QA in a project? …
- How have you used data to improve a product or process?
The job of a QA tester is not something that comes handy. They are hardworking individuals assigned with difficult tasks on a regular basis.
What is Quality Analyst in BPO ? Part 1
Example: “Correlation and causation are two different types of data analysis. Correlation means there’s an association between two things, while causation means there’s a direct relationship between two things. For example, if I were analyzing customer satisfaction surveys, I would look for correlations between certain factors and overall satisfaction. If I found that customers who had more positive experiences with sales representatives were more satisfied overall, this would be a correlation. However, it wouldn’t tell me whether improving sales representative performance would improve overall satisfaction.”
Example: “I would start by looking at all the processes involved in handling calls. I would analyze each step of the process from receiving calls to logging data to ensure there aren’t any unnecessary steps or redundant tasks. For example, if two employees both handle incoming calls but one employee also handles outgoing calls, then there is likely some waste because they could combine those duties. I would also look at the company’s hiring practices to make sure they’re not hiring more agents than necessary.”
Example: “I think I am quite good at working in a team environment. In my last role, I was part of a quality assurance team. We worked together to find solutions to customer complaints. I enjoy collaborating with other people because it allows me to learn from their experiences. It also helps me develop new strategies for solving problems.”
Call centers are often large operations that can generate a lot of waste. The interviewer may ask you this question to see how you would apply your analytical skills to improve the efficiency of their call center. In your answer, explain what types of waste you might look for and how you would go about eliminating them.
Example: “I believe some of the most important qualities for a successful call center quality analyst are attention to detail, problem-solving skills and communication skills. As a quality analyst, I am responsible for ensuring all customer calls are recorded accurately. This means I need to pay close attention to every detail when recording calls. I also solve problems with customers’ issues by using my problem-solving skills. Finally, I communicate clearly with other team members to ensure we’re all working toward the same goal.”
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They weren’t giving me opportunity enough for me to grow or take my career to next level. Here you are emphasizing the positive, but still covering the negative part of the job that you least liked. Be subtle and precise
Amazon is a multi-national technology company that is into e-commerce, cloud computing, digital streaming and artificial intelligence. A job of a Quality Analyst is a big part of amazon as most of its functions involves software and technical stuff. But getting a job as a Quality Analyst at amazon isn’t easy but with the right preparation and guidance, anyone can crack the interview. We have shortlisted some of the frequently asked amazon Quality Analyst interview questions. After thorough research and talking to various hiring managers, here are some:
2. What did you dislike about your last or current job as a call centre Quality Analyst?
The answer to this question needs to be very precise and smart. You need to subtly mention qualities that you possess and tell them you are a perfect candidate for this job.
Soft skills are a prerequisite by various companies, be it freshers or experienced individuals. Here are some soft skills that a Quality Analyst must have and in an interview, he/she must highlight them for better performance:
Customer Service Quality Assurance Specialist Interview Questions
And now we bring you the answers that will definitely get you the role!*
*Job offer not guaranteed. Klaus cannot be held responsible for recruitment outcomes. Answers and advice intend to inspire and add juice to your existing cognitive functions & experiences, not to be repeated verbatim. Feline guidance advised.
FAQ
What are top 3 skills for BPO Quality Analyst?
- Excellent problem-solving and issue resolution.
- Solid analytical skills and technical comprehension.
- Outstanding written and verbal communication.
- Exceptional interpersonal skills and customer care.
- Keen attention to detail and thoroughness.
What is the role of quality analyst in BPO?
How do I prepare for a QA analyst interview?
What questions are asked in a QA interview?
- Why should I hire you? …
- What is a bug? …
- What is the difference between severity and priority? …
- What is the difference between Assert and Verify commands in test automation? …
- What is the difference between Quality Assurance, Quality Control and testing? …
- When should QA start?
