Paying your City of Waco water bill ensures continuous service and avoids late fees or disruption The city offers multiple convenient options to view and pay your water bill online, in person, by phone, or by mail
Below is a helpful step-by-step guide on how to pay your City of Waco water bill using the different payment options available
Set Up Online Account Access
The easiest way to manage and pay your water bill is through the city’s online portal My Waco Water.
To set up access:
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Go to My Waco Water and click “New Account Access”.
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Enter your email address and click “Send verification code” to create your profile.
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Check your email for the code and enter it on the website.
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Input your water account number from your bill and service address number.
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Create a password.
Once your online account is setup, you can easily view bills, make payments, set up autopay, and more.
Pay Online
To pay your water bill through your My Waco Water account:
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Log into your account.
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Select “Make Payment” or click on your current bill.
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Enter payment amount and select a saved payment method or enter a new one.
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Review details and submit payment.
Online payments post to your account instantly!
Pay by Phone
To pay by phone:
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Call the City of Waco at (254) 299-CITY (2489).
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Have your water account number ready.
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Enter payment info – Visa, Mastercard, and Discover cards accepted.
Phone payments post same day if made before 11:59pm CT.
Pay by Mail
To pay by mail:
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Write account number on your check or money order.
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Make payable to City of Waco Water Office.
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Mail to P.O. Box 2649, Waco, TX 76702-2649.
Allow 5-7 days for mailed payments to post.
Pay in Person
To pay in person:
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Visit the Water Utility Office at 425 Franklin Ave.
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Bring your water bill or know your account number.
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Have cash, check, or credit/debit card ready.
In-person payments post instantly. Open 7:30am-5:30pm weekdays.
Other Ways to Pay
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At local HEB stores (fees may apply).
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Set up automatic bank drafts from checking or savings.
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Enroll in budget billing to spread costs over the year.
Payment Tips & Reminders
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Keep your account info updated online for uninterrupted service.
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Look into utility assistance programs if needed – Call 211 or TexasUtilityHelp.com.
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Late payments incur a penalty – avoid them by paying on time!
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The due date is listed clearly on your water bill.
Paying your City of Waco water bill is fast and easy through the online portal or in-person. Setting up automatic payments can ensure you never miss a bill. Just be sure to keep your account details current. Reach out to the City Water Office if you have any payment issues or questions!
Lake Waco Water Levels
*this data is updated daily from waterdatafortexas.org
Did you know…
- Shower (per minute): 2.1 – 2.5 gallons
- Bath: 36 – 50 gallons
- Toilet flush: 1.6 – 3 gallons (older toilets) / 1.28 gallons (newer WaterSense toilets)
- Washing machine (per load): 15 – 45 gallons
- Dishwasher (per load): 6 – 16 gallons
- Faucet (per minute): 1 – 2.5 gallons (standard) / 0.5 – 1.5 gallons (WaterSense)
- Outdoor watering (per hour): 7 – 10 gallons (standard hose) / 1 – 7 gallons (drip irrigation)
- Leaky faucet (per day): Up to 20 gallons
- Brushing teeth (with tap running): 1 – 2 gallons
- Shaving (with tap running): 3 – 7 gallons
Check out the conservation tips below for everyday ways to save water. The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!
- No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
- Take shorter showers.
- Turn off the tap while you soap, shampoo, brush your teeth and shave.
- Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
- Only two tablespoons of detergent will clean 12 pounds of clothes!
- Defrost food in the refrigerator instead of under running water.
- Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
- Put the clippings around your flowers and shrubs as mulch.
- Learn about composting and give it a try to reduce evaporation from your topsoil.
- Learn about rainwater harvesting to reuse water for gardening, pools and more.
- Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.
A Few More Tips:
- Find and fix leaks on your property. Repair running toilets and dripping faucets to protect your home, save you money and save water.
- Think about how you use water outside of your home, too. Use the same rules to wash your hands or flush the toilets around town. All the water comes from the same place, so it’s all precious!
Drive Thru & Call Center: Monday – Friday 7:30 a.m. to 5:30 p.m.
How to Pay Your City of Waco Water Bill
FAQ
What is BillMatrix in Waco, Texas?
How much does water cost in Waco, Texas?
Water Consumption Rate (per 1000 gallons)ConsumptionInside City LimitsOutside City Limits0 – 3000 gallons$3. 34$4. 183001 – 8000 gallons$4. 17$5. 218001 – 15,000 gallons$6. 68$8. 3515,001 – 25,000 gallons$8. 68$10. 85.
How do I contact the city of Waco?
You can reach us at (254) 750-5941 and talk to a helpful staff member. We look forward to hearing from you. Our staff is always happy to answer any questions you may have.
How do I make a payment in Waco Water?
You can create a new account on the City of Waco Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
What does Waco Water Department do?
The City of Waco Water Department, located in Waco, Texas, provides essential water services to the community. It brings clean water from Lake Waco and the Trinity Aquifer to homes and businesses, collects and treats wastewater, and helps people who need it pay their bills.
How do I access my Waco Water account online?
All customers will need to setup their accounts for online access in the My Waco Water portal. You’ll need: Please Note: The My Waco Water portal does not work with Internet Explorer. For the best experience, we recommend using one of these free browser alternatives. Visa, MasterCard and Discover are accepted payment methods.
Does Waco Central have a watering schedule?
Notice: Waco residents and businesses are required to follow a 3-day watering schedule all year. Waco Central is your one call does it all information center. Every year the call center handles over 100,000 customer inquiries. The Drive-Thru is open Monday – Friday 7:30 a. m. to 5:30 p. m. 425 Franklin Avenue, Waco, TX 76701 View Map.
Where does Waco Water come from?
Since it was founded in 1949, the City of Waco’s water supply is mostly surface water, with only a little over 1% coming from groundwater sources. Lake Waco is the main source of drinking water for the city of Waco and the communities around it. Less than 1% of their water comes from the Trinity Aquifer.
Does Waco have a water quality report?
The Safe Drinking Water Act tells the EPA that the City of Waco Water Department has to check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
