Conducting Intake Effectively: 22 Forms, Questions, & Apps

Attorneys, lawyers and paralegals meet with potential clients to evaluate whether specific legal services meet client needs. During this intake process, many attorneys ask interview questions that give them more insight into a potential clients case. If youre streamlining your client intake process, consider conducting client interviews to help you learn more about potential cases. In this article, we discuss what client intake interview questions are, why theyre essential during the intake process and what questions you can ask to better assess new cases.

If you have symptoms how would you describe them and when did they first appear? What are stressors in your life currently? What do you think is important to know about you? What is your prior mental health history?

Intake and Assessment Role-Play Part 1 – Referral and Presenting Problems

What are client intake interview questions?

Client intake interview questions are part of a screening process lawyers, attorneys and paralegals use to evaluate potential clients. Private attorneys, corporate attorneys and attorneys working in law firms often use intake questions to learn more about a clients case, goals and desired outcomes. Typically, lawyers ask intake questions to gather additional information, documentation and witness accounts that help them determine the feasibility of achieving a clients desired outcome.

Using the client interview before accepting new cases is essential because it allows you to better understand how you can help potential clients and whether your law services are suitable for their specific needs. Consider several more benefits of using intake interview questions to evaluate potential cases:

Ensuring clients feel their concerns and needs are important helps attorneys build trust and establish relationships with clients. Asking questions and providing guidance encourages clients to feel comfortable seeking legal assistance with your firm. Intake interviews are also beneficial for showing clients that your firm approaches cases in a client-focused way, which is important to evaluate both the clients fit and your firms ability to help them.

14 Questions To Ask Your Clients

There are tons of questions you can ask your client during the intake session, and determining which questions are the “right questions” will depend on what your client is struggling with.

However, some questions help virtually any intake session, no matter what problem or issue your client is presenting with.

Dr. Dennis O’Grady identified 10 questions that are commonly asked in first sessions:

  • What brings you here?
  • Have you ever seen a counselor before?
  • What is the problem from your viewpoint?
  • How does this problem typically make you feel?
  • What makes the problem better?
  • If you could wave a magic wand, what positive changes would you make happen in your life?
  • Overall, how would you describe your mood?
  • What do you expect from the counseling process?
  • What would it take to make you feel more content, happier, and more satisfied?
  • Do you consider yourself to have a low, average, or high interpersonal IQ?[4]
  • Building on the basics, therapist Maelisa Hall likes these four questions for an intake session:

  • Describe a typical day for you.
  • What strategies have you already used to try and solve the problem?
  • What would you like to get out of counseling? How will you know you are ready to finish?
  • Have you ever been arrested?[5]
  • Use these 14 questions as the basis of your intake session questions, and you’ll have a great foundation from which to work with your clients.

    How To Conduct The Perfect Intake 101

    First, it’s important to remember that the perfect intake session starts way before meeting with your client.

    Before you sit down with your client or turn on your webcam for the intake meeting, make sure you:

  • Have all the necessary paperwork ready (e.g., informed consent, social media policy, a release of information form).
  • Review your client’s background so you have a sense of what they’re looking for help with.
  • Jot down the important questions you need to ask in this session; it’s all too easy to forget a question or two in the moment.[1]
  • Once you get face to face with your client (or webcam to webcam), the most important skill you can practice is good listening. You want to show compassion and empathy to build an effective therapeutic relationship with your client.

    According to the professionals at Good Therapy, you can show empathy and compassion by:

  • Greeting your client warmly.
  • Listening actively and asking questions.
  • Facing your client during the session to show engagement.
  • Letting the client know that feeling nervous or anxious about the first session is common.
  • Asking the client what led them to therapy and what they’d like to get out of therapy.
  • Checking in at the end of the first session to see how they feel.[1]
  • Nondirective listening is being an active, good listener for your client without offering interpretation, explanation, or direction on where to go next.

    Here are some ways you can practice nondirective listening:

  • Maintaining eye contact
  • Using body posture to show you’re listening
  • Using an attentive tone
  • Verbal tracking (using your words to show your client you are actively listening)
  • Using silence to encourage the client to keep talking
  • Asking for clarifications (giving verbal prompts)
  • Paraphrasing
  • Reflection of feeling back to the client
  • Summarization[2]
  • However, there may be times when you need to practice directive listening. Directive listening is still active, nonjudgmental listening, but it adds other elements to guide the client towards insight and action.

    Here are some ways to practice directive listening:

  • Feeling validation (validate your client’s feelings)
  • Interpretive reflection of feeling (aka “advanced empathy”)
  • Interpretation (providing inferences to your client)
  • Reframing (offer different ways of looking at things)
  • Confrontation (pointing out discrepancies)[2]
  • The balance in the types of listening you use will depend on your client, what they’re dealing with, and how you plan to move forward with them.

    Aside from practicing good listening—which is vital in any session—therapy pros John and Rita Sommers-Flanagan identified three components of a successful intake session:

  • Identify and explore the “chief complaint
  • Take personal history and information
  • Review current functioning[2]
  • As you work through the initial session with your client, these three components should be at the forefront of your mind.

    You don’t necessarily need to have a plan for exactly how therapy will progress after the first session, but you should understand (1) what the major issue is for your client, (2) who your client is, and the most relevant points in their background, and (3) how they’re doing right now.

    If you’re interested in seeing an example of an intake and assessment in action, there are several good videos on this topic.

    The video below from Dr. Todd Grande is one of the most popular videos showing how an intake session should go.

    This role-play showcases the most vital parts of the client intake: he communicates nonjudgmentally, he asks pertinent questions to gather information about the client, he asks for clarifications when needed, and he uses good listening skills in general.

    Notice how Dr. Grande uses both nondirective listening (e.g., making eye contact, facing the client, using a friendly tone) and directive listening (e.g., feeling validation, interpretation) skills to build a rapport with his client.

    If you want to see more, the role-play continues in further videos from Dr. Grande.

    According to counselor Adam Bagley, several things should make it onto any intake form, including:

  • Name of client
  • Address of client and if the counselor may mail information to this address
  • Phone number(s) of your client and if the counselor may either leave a message or text the numbers(s)
  • Is it an in-office visit, or online counseling?
  • Email address for the client and if the counselor can send a message to the address
  • Insurance information (their insurance, subscriber/group number, and their co-pay)
  • Birthdate of client
  • Referral source
  • Emergency contact information
  • Medical history as well as current medical problems; also medical hospitalizations
  • Current medications and the amount taken each day; also name and phone number of the prescribing doctor
  • Mental health history (includes questions about former mental health providers, any prior medical hospitalizations, and any suicide attempts)
  • Family members with a mental health history and diagnosis
  • Substance abuse history and any former treatment for substance abuse as well as any former or current issues with DUI or drug-related charges; also ask about current substance use
  • History of abuse or trauma (i.e., physical, emotional, mental, or sexual)
  • Any current life transitions/issues the counselor should be aware of
  • Specific behavioral, mental, or physical symptoms related to depression or anxiety experienced in the last 30 days (i.e., upset stomach, feeling restless, feeling guilty, isolating from others, etc.)
  • Current use of social media and time spent on the Internet, Facebook, or other forms of social media, and ask if their use of social media is impacting any of their relationships
  • Client’s preferred mode of communication (texting, phone, or in-person)
  • Reason client is seeking counseling
  • Goals for counseling and what the client would like to accomplish or see change as a result of counseling[3]
  • Here’s a great template for an Adult Psychotherapy Intake Form that checks most of the boxes above.

    Quenza’s Coaching Client Agreement, pictured below, is also freely available as a customizable template for platform members:

    Along with the platform’s Pre-Coaching Questionnaire, Session Rating Scale, and more, this can quickly be personalized using pre-populated fields such as Client Name and Professional Name – all are available with Quenza’s $1 monthly trial.

    It’s also important to have your client fill out an acknowledgment of informed consent. You can bundle this with your intake form, but here’s an Informed Consent Form for Assessment and Treatment from the pros at ICANotes if you decide to keep it separate.

    You might also want a Records Release Authorization form that allows you to release or receive mental information about them from another care provider.

    This is another helpful Records Release Authorization template from ICANotes.

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