convergys customer service representative interview questions

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CUSTOMER SERVICE Interview Questions & Answers! (How to PASS a CUSTOMER SERVICE Job Interview!)


How to pass an interview for customer service representative?

Most hiring managers say they look for excellent listening skills, the ability to focus, empathy, and confidence. They want someone who communicates well, and communication is a two-way street. So do a little interviewing yourself, and take the time to show interest and commitment to the mission of the company.

What is customer service interview question best answer?

Here’s what this might look like: “To me, customer service means ensuring that the client or customer has the best experience possible. I’ve learned that by listening to the customer’s desires, concerns, and perspective, I’m able to figure out the best way to solve any issues that come up.

Why should I be hired as a customer service representative?

I am a good fit for this position because I enjoy working with people and truly care about them. At my previous job, I was praised by customers because of my friendly approach and attentiveness. I value hard work and supporting each other in a team.

How much do Convergys customer service jobs pay?

The average Convergys salary ranges from approximately $46,974 per year for a Team Leader to $46,974 per year for a Team Leader. The average Convergys hourly pay ranges from approximately $15 per hour for an Inbound Customer Service Representative to $20 per hour for a Technical Support Representative.

How do I contact Convergys customer service?

Convergys has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Convergys using 3 different media: phone, web, email. And again, if you didn’t realize it was an option and you’d rather have a dialog with somebody, you can actually phone them.

How do I get a job at Convergys?

1) Fill out application online: go to and fill out an application, then meet the computer requirements through downloading the computer test software. 2) I was contacted by a recruiter to take a webcam interview, which I had never had to do before.

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