If you’re a Duke Energy customer in Florida, paying your electric bill over the phone is a quick and convenient option. Duke Energy offers an automated phone payment system that is available 24/7. Here is everything you need to know about paying your Duke Energy Florida bill by phone.
Duke Energy Florida Phone Number for Bill Pay
To pay your Duke Energy bill in Florida over the phone, you can call 1-800-777-9898. This toll-free number connects you to Duke Energy’s automated payment system.
It is available 24 hours a day, 7 days a week You can call anytime to make a payment or check your account balance
What Information You Need to Pay by Phone
Before calling to pay your bill make sure you have all the necessary information ready
- Duke Energy account number
- Service address for your account
- Payment amount
- Credit/debit card number and expiration date
Having this information handy will allow you to quickly navigate through the automated system and complete your payment.
The automated system will walk you through the steps to enter your account details and make a payment.
Payment Options for Paying by Phone
When you call the Duke Energy Florida bill pay number, you can pay your bill using either a credit/debit card or electronic check.
The automated system will prompt you to choose either credit/debit card or checking account payment. For credit/debit payments, you’ll need to enter your card number, expiration date, and security code.
For electronic check payments, you’ll need your bank routing and account numbers. Make sure to have your checkbook nearby.
Payment Receipt and Confirmation
After entering your payment info on the automated system, stay on the line until you receive a payment confirmation number. Write down this number or take a screenshot for your records.
You can also choose to receive a payment receipt via email, text message or voicemail by selecting those options on the system. Having a receipt is useful if you ever need to verify your payment date and amount.
Other Ways to Pay Your Duke Energy Bill
In addition to the automated phone payment system, Duke Energy offers a few other convenient payment options:
- Online – Pay through your Duke Energy account portal at duke-energy.com or using the mobile app
- In person – Visit an authorized payment location or use the kiosk payment program
- Mail – Send a check or money order to the payment address printed on your bill
- Automatic bank draft – Set up recurring payments from your checking account
The phone payment method is just one of many ways you can easily pay your Duke Energy bill. Choose the option that best fits your needs and preferences each month.
Getting Account Support by Phone
The automated Duke Energy Florida phone payment system is focused solely on making bill payments. If you need assistance with your electric account for any other reason, you’ll need to call a different number.
For general Duke Energy account support and inquiries from Florida customers, call 1-800-700-8744. Some reasons you may need to contact this number include:
- Questions about your bill or charges
- Setting up new electric service
- Reporting power outages
- Arranging payment plans or assistance
- Updating account and contact information
Duke Energy customer service representatives are available at the account support number Monday-Friday, 7 AM to 7 PM. They can help with any account issues outside of making a bill payment.
Avoiding Scams and Spoof Calls
Unfortunately, scammers often target utility customers with phone payment scams impersonating companies like Duke Energy. They may threaten disconnection or ask for immediate payment by phone.
Remember, Duke Energy will never call demanding instant payment with prepaid cards or cryptocurrency. Hang up on any suspicious calls.
To avoid spoof calls, always dial Duke Energy numbers directly using a bill statement rather than calling unknown numbers. Get account help at 1-800-700-8744 and make payments at 1-800-777-9898.
Paying Your Duke Energy Bill by Phone is Simple
Paying your monthly Duke Energy Florida electric bill by phone is fast, easy, and secure. Just call 1-800-777-9898 anytime day or night to use the automated payment system. Have your account and payment info ready to enter on the phone. And be sure to write down your confirmation number at the end.
Need help paying your bill?
If you need financial assistance, or know someone who does, Duke Energy has programs to help.
Duke Energy Paperless Billing
FAQ
How do I make a payment to Duke?
Payments for Duke charges can be made by check. Please go to the Bursar’s website to find out where to send your check and what you need to include with it. Please click here for information about sponsored billing if your employer or another group needs a copy of your bill.
What is the 1 800 number for Duke Energy Progress?
Does Duke Energy operate in Florida?
The Florida company Duke Energy Florida, which is a branch of Duke Energy, has 12,300 megawatts of energy capacity and serves 2 million residential, commercial, and industrial customers over an area of 13,000 square miles.
How do I contact Duke energys customer service?
Customers also have access to customer service representatives through the phone or online chat. Duke Energys customer service teams are available to answer questions about billing, power outages, and other service-related issues.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. You can use a credit card, debit card, or bank account to sign in or pay your Duke Energy bill as a guest.
How hard is it to get customer service from Duke Energy?
No matter what, you probably already know how hard it can be to get help and customer service from It’s not just Duke Energy customers who have to deal with customer service problems. The average American spends about 43 days of their life on hold. That’s a ridiculous amount of time.
How do I enter my Duke Energy account number?
Enter Your Duke Energy Account Number: Once you’re connected to the automated system, you’ll be asked to enter your 10-digit Duke Energy account number. This is the number listed on your monthly bill. Use your phone keypad to enter the account number. The system will repeat the number back to you to confirm it is correct.
Does Duke Energy offer help managing energy bills in Florida?
Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook. Duke Energy said again today that any Florida customer who is having trouble paying their energy bills can get help. This includes workers who are being affected by the ongoing federal government shutdown, which is now in its third week.
Why should I contact Duke Energy?
Since Duke Energy is your energy company, they should make sure that your service is reliable and that your account is correct. However, mistakes do happen. And there are many reasons you might want to get in touch with Duke Energy’s support, such as: Power problems are not a joke If you are experiencing an emergency, call 911. Otherwise,.
