Detroit Energy is working with CityBase to provide convenient self-service payment kiosks for their walk-in customers. DTE serves 2.2 million electric utility customers in Southeastern Michigan. Their network of 43 payment kiosks spans the Detroit Metro area, offering customers a free way to pay their electric bills in person using cash, card, and check, with no added fees.
Getting your monthly DTE energy bill paid on time is important to avoid late fees or potential service disconnection. As the major electric and natural gas utility across southeast Michigan, DTE offers residential customers various convenient payment options to pay your bill.
Whether you prefer paying online by phone in person, or by mail, DTE has a payment method that will work for you. This guide will outline the many ways and places you can pay your DTE energy bill.
Online Bill Payment
Paying online at DTE’s website is one of the easiest, fastest ways to pay your DTE bill
To pay online, you’ll first need to either sign into your DTE account or create an account. From there, you can:
- Pay immediately with checking/savings account or credit/debit card
- Set up automatic monthly payments
- View billing history and upcoming charges
Payments made online by 7 PM post to your account same day DTE’s online payment system is secure and free to use
DTE Mobile App
You can also pay your DTE bill through the DTE Energy Mobile App using your smart phone or tablet. Download the app for iPhone or Android.
Key features of the app include:
- Pay bill immediately or schedule future payment
- Manage account and programs
- Compare usage to prior months
- Pay as guest without login
Pay By Phone
Call DTE’s automated payment line at 1-800-477-4747 to pay your bill over the phone anytime day or night. You’ll need to enter your account number and payment info.
Phone payments can be made via:
- Checking/savings account
- Visa, Mastercard, or Discover debit/credit card
There are no fees to use DTE’s automated phone payment system. Payments post same day when made before 7 PM.
Pay In-Person
You can pay your DTE bill in-person at various locations across Michigan. Options include:
DTE Bill Payment Kiosks
- Over 300 self-serve kiosks located at retailers like Meijer, Kroger, and more
- Pay with cash, check, or debit/credit card
- Supports English, Spanish, Arabic
- Find kiosk locations on DTE’s website
Authorized Pay Agents
- Hundreds of authorized retail agents that collect DTE payments
- Look for DTE signage at the location
- Pay with cash, check, money order
- Small transaction fee may apply
DTE Customer Service Offices
- Can pay by cash, check, money order, or debit/credit card
- Locations in Detroit, Ann Arbor, Lansing, etc.
Call ahead to confirm payment acceptance and hours for in-person locations.
Pay By Mail
To pay your DTE bill through the mail, send your payment coupon and check or money order to:
DTE Energy
PO Box 740786
Cincinnati, OH 45274-0786
Allow 5 business days for delivery to ensure payment posts by the due date. Do not mail cash payments.
AutoPay and Paperless Billing
For maximum bill payment convenience, enroll in DTE’s AutoPay program for automatic monthly payments directly from your bank account on your bill’s due date.
You can also go paperless with eBill to have your monthly statement sent electronically rather than by mail.
Avoid Late Fees and Disconnection
Be sure to pay your DTE energy bill in full by the due date each month to avoid late payment fees or potential service disconnection. DTE offers payment plans and assistance if you are struggling to pay your bill.
With so many ways to pay – online, phone, mail, or in-person, DTE makes managing your monthly energy bill payment easy and convenient. Pay on time and through the method that suits your needs.
Convenient access at local retail locations
The DTE payment kiosks are conveniently located in local businesses where customers frequently visit, including grocery and convenience stores.
To identify retail partners that would provide customers with a comfortable and secure place to pay their bills, CityBase analyzed customer payment trends to pinpoint the neighborhoods where kiosks would be most beneficial to customers. Many of these locations had high volumes of cash-paying customers, who may not have alternative means to pay online via card or bank account.
CityBase recruited interested businesses to apply as an Authorized DTE Kiosk Payment Center. They then conducted site visits to finalize the optimal kiosk locations. Selected businesses only needed a dedicated power outlet and 5’x5’ space in order to accommodate the new payment kiosks.
In total, 33 retail locations house the 43 payment kiosks. The authorized retail kiosk payment centers benefit from increased foot traffic and return customers who pay their utility bill on the kiosk and continue shopping.
DTE customers benefit from extended business hours, convenient locations in their own neighborhoods, and safe and familiar settings where they can comfortably pay their important bills.
One retail hub for the new DTE payment kiosks is Prince Valley Market, 5931 Michigan Avenue, Detroit, MI 48210.
The local market houses three DTE kiosks for customers to pay their utility bills, as well as additional services such as a post office, Vigo – Western Union, check cashing services, and an in-house bakery and kitchen.
“The kiosk terminals are a great system to have in house for our customer base. This is exactly right up their alley,” said Joe Gappy, President of Prince Valley Markets. “We’re very unique in what we offer. Providing all these services helps us grow.”
“Many customers will come to use the kiosk and continue shopping,” Gappy continued. “The wave of the future is kiosks. Customers aren’t going to waste their time going from utility to utility to pay bills. For people who don’t have banking or checking accounts, this is the way to go. Consumers already know how to use the technology. We also offer bill payment services at our window, but you have to pay a fee because of our labor costs. Most people prefer to pay at a free kiosk terminal.”
How to pay your DTE bill online
FAQ
Where can you pay DTE?
DTE Energy Bill Payment Kiosks are located throughout Michigan and offer a safe, secure place to make payments. DTE Bill Payment Kiosks, hosted by DivDat, are safe and secure places to make payments on your account.
How many DTE locations are there?
DTE Energy locations: DTE Energy’s main office is in Detroit, MI, and the company has 6 other office and retail locations across the US. See if DTE Energy is hiring near you.
Where can I pay my Just energy Light bill?
Your payment is easy to make because you can do it online or over the phone at 1-866-268-1975. This lets our customers avoid hold time when paying by phone with one of our Energy Advisors.
Does DTE have a grace period?
Customers who are having trouble paying their last bill by the due date have an extra 60 days to do so before DTE reports any unpaid balances to credit bureaus.
Can I pay my DTE Energy Bill from a bank account?
If your bank account has had multiple returned payments in the last 12 months, we can’t accept payments from that account. Should your bank return a payment to your account, you will need to pay your bill at a DTE Energy Bill Payment Kiosk. or at an authorized pay agent.
What payment methods does DTE Energy accept?
DTE Energy accepts payments from checking and savings accounts. Eligible customers can pay with a Visa ®, Mastercard ® or Discover ® debit or credit card. Cash payments are also accepted at our DTE Energy Bill Payment Kiosks. What does “Payment Nickname” mean when I add a payment method?.
What is a DTE bill payment kiosk?
DTE Bill Payment Kiosks, hosted by DivDat, are safe and secure places to make payments on your account. People who live in the area can pay with cash, a personal check, a debit card, or a credit card. Payments will be posted to your account the same day, and there are no processing fees. Kiosks are available during store hours where applicable.
What can I do with a DTE Energy Online account?
With an online account, you can easily send documents, pay bills, see how much energy you’re using, buy things, and handle notifications from any device. You can pay your bill, change how you pay, and sign up for energy-saving programs by logging in to your DTE Energy online account.
Are DTE Energy Bill payment kiosks safe?
DTE Energy Bill Payment Kiosks are located throughout Michigan and offer a safe, secure place to make payments. DTE Bill Payment Kiosks, hosted by DivDat, are safe and secure places to make payments on your account.
When will my payment post to my DTE Energy account?
You can set up payments to go to your DTE Energy account as early as the next business day or up to 60 days ahead of time. Payments made after 1 p. m. will automatically be applied on the next business day. How do I know my online payment has posted?.
