- What is the purpose of syncing services and Resource absences? …
- What guidelines should you keep in mind while creating Service Resources? …
- How do you deactivate a service resource? …
- How do you assign Warranty Terms to a product? …
- What are Linked Articles?
Salesforce is a cloud-based CRM or customer relationship management platform. It is designed to help businesses manage customer relationships, including sales, marketing, and customer service. It is a valuable tool for sales and marketing teams to use to nurture their leads and customers. Additionally, Salesforce can be used to develop custom applications for a business, which can automate tasks and make processes more efficient. Team coordination and communication let the business become a greater success.
Field Service Lightning
Interviews for Top Jobs at FSL
Assistant Manager Interview
I applied through college or university. The process took 2 weeks. I interviewed at FSL (Bangalore) in Oct 2019
Interview
Interview had 1 round which was experience based wherein they asked about prev exp, skills used, challenges faced, how to overcome them, along with some tech questions on sw used
- Explain past experience on ur prev org
CSA Interview
I applied in-person. The process took 1 day. I interviewed at FSL (Indore) in Jan 2017
Interview
introduce yourself is a very first question of almost every company which is supposed to be asked with the candidate then basic question about education family and previous job profile
- introduce yourself
Q What is Field Service Management?
Field Service Management (FSM) refers to the management of a company’s resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems.
Scope of Salesforce
Several companies such as Atlas, Cisco, Deloitte, Accenture, Infosys, etc, are making use of Salesforce for their CRM activities. Professionals are receiving a high pay scale and job satisfaction and the scope of the Salesforce is only said to increase over time. If you are a professional who is proficient in Salesforce and wish to progress in your career, we have compiled a list of the commonly asked salesforce interview questions that will help you land your dream job.
Q What are the key Field Service Roles?
In Field service, there are generally four roles administrators, agents, dispatchers, and mobile workers, or people who make service calls.
| Role | Description |
|---|---|
| Administrator | Sets up field service features according to their unique business needs. Set up includes installing the Field Service managed package and Field Service mobile app |
| Agent | Takes customer service calls and requests field service appointments via work orders, which list the skills and parts that are needed |
| Dispatcher | Assigns and manages the service appointments. The dispatcher console included in the managed package helps dispatchers schedule, optimize, and dispatch service appointments from one screen |
| Mobile Worker or Technician | Manages their service appointments. Their tasks include closing work orders, tracking the parts they used, and providing service reports |
FAQ
What questions will I be asked in a data capture interview?
- How fast and accurate are your keyboarding or typing skills? …
- What transferable skills would you bring to this job? …
- What data entry software or programs are you familiar with? …
- What would you do if weren’t able to keep up with the assigned workload?
What are the three parts of Salesforce Field Service lightning?
- Core Field Service.
- Field Service Managed Package.
- Field Service Mobile App.
What is Field Service lightning?
What is SIP interview process?
