Service Desk Interview Question and Answer -1(Service Desk Analyst, Help Desk ,IT Service Desk)
Interviews for Top Jobs at HCLTech
Service Desk Analyst Interview
I applied through an employee referral. The process took 2 days. I interviewed at HCLTech (Chennai) in Apr 2019
Interview
Based on your Previous work Experience there will be three rounds….1.Aptitude round2.Voice and accent round3.Technical one-on-one interviewBased on the your score from each round you will be advanced to the next round.
- Questions will be based on your previous experience
Service Desk Analyst Interview
I applied through a staffing agency. The process took 4 weeks. I interviewed at HCLTech (Noida) in Oct 2016
Interview
There were two rounds. One is aptitude test and other is technical interview. In aptitude test all questions were related to MS Office and Networking. I have cleared the first round but did not clear the technical interview. Level of questions was average. The whole process took one day. My experience was good.
- What is DHCP?Questions about DNS..Few questions about Networking
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Ans: In this case, the help desk associate’s main responsibility is to give a satisfactory solution to their customers, and if the customer is not yet solved, follow up the needs to be taken till their problem is not solved.
Ans: Solving problems face to face is completely different than handing them over the phone. To impress your interviewer you have to explain to them what are all the ability you have to solve the problems. You can also put an example of any previous incident where you have solved the customer issues on phone easily.
Ans: Here you need to use the defrag option to speed up the hardware drive and computers’ overall performance by optimizing the hard drives on windows.
Ans: The blue screen of death will display the stoop or fatal error message which indicates the windows have become unstable and stops immediately.
Ans: The network protocol which we are using here is that TCP/IP (transmission control protocol/ Internet protocol).
Ans: As a help desk analyst, I will take the following steps to remove the malware;
Ans: You can troubleshoot any DNS problem with the help of the nslooKp-query internet server interactively.
Ans: Here users can view any information about system events and application errors on windows with the help of Event viewer.
Ans: This is one more important question asked by the interviewer; here they test your man-management and inter-personal skills. Helpdesk staffs frequently encounter cases of irritated or upset customers and co-workers. However, in any situation, you should remain calm, and politely solve any kind of issues or queries.
Ans: DNS can be explained as a protocol that is responsible for providing the framework for web browsing. DNS is a computer network that offers the infrastructure which is necessary to browse the internet.
Ans: In Windows 7 you arent able to see any frequent updates, whereas Windows 10 is available with two major updates per year.
If you want to enrich your professional career and become a Service help desk analyst please go through this article. Learning this HKR’s frequently designed Service help desk analyst interview questions will help you to crack any type of complex interview. As per the recent research, the service help desk analyst has a market of about 15%, so there will be a huge demand for the help desk professions.
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Top Frequently Asked Service Desk Analyst Interview Questions
It is my responsibility to make sure the person seeking assistance is satisfied with the service provided.
FAQ
What are the questions asked in service desk interview?
- What brought you into working in help desk roles?
- How important would you say customer service is?
- How beneficial do you think a help desk is to a company?
- How important are IT skills in a service desk role?
- Where do you find motivation in a help desk role?
- Are you able to work weekend shifts?
What is the role of service desk in HCL?
IT Service desk of any organisation is the point of contact between the IT department and the users of IT services. The users may be employees of the same organisation that are dependent on the IT department for their work or may be outside customers, who pay for the services of the IT department.
What are the questions asked in HCL interview?
Software engineers are asked questions on crucial topics like Java, C, C++, UNIX, LINUX, Data Structures, Algorithms, etc., to judge their fundamental and advanced knowledge. Experienced individuals should be prepared for questions about their past experiences based on their resumes.
What is the salary of service desk in HCL?
