Preparing for Your Maximus Job Interview: Top Questions and Answers

Interviewing for a job at Maximus can be an exciting yet nerve-wracking experience. Maximus is one of the biggest companies in the US that provides services to the government. It has a wide range of job openings in areas like health and human services, program management, consulting, and more. However, the company’s interview process can be quite rigorous.

In this article, I’ll provide an overview of Maximus share insider tips for preparing for your interview and discuss commonly asked Maximus interview questions with example responses. By the time you finish reading, you’ll feel confident and ready to ace your Maximus job interview!

About Maximus

Maximus is a publicly traded business process outsourcing company headquartered in Reston, Virginia They partner with government health and human services agencies to manage programs and improve efficiency Some of their services include

• Managing government health insurance enrollment programs
• Operating call centers for unemployment benefits, Medicare, and child support
• Providing independent medical assessments
• Case management for welfare-to-work programs
• Program consulting for government agencies

Maximus has stores in the UK, Australia, Saudi Arabia, Singapore, South Korea, the United States, and South Korea. They employee over 34,000 people worldwide.

Some key facts about Maximus:

• Founded in 1975 and went public in 1997
• Generated $3.46 billion in revenue in 2021
• Ranked #342 on the Fortune 500 list
• Recognized as one of the World’s Most Ethical Companies by Ethisphere Institute

How to Prepare for a Maximus Interview

Here are some tips to help you get ready for your Maximus job interview:

• Research the company – Learn about Maximus’ history, services, clients, mission and values. Being knowledgeable shows your interest in the company.

• Practice responding to common questions – Expect questions about your skills, experience, knowledge of Maximus and government programs they support. Prepare clear, concise responses.

• Review the job description – Highlight key qualifications and responsibilities. Be ready to provide examples of how you meet the requirements.

• Prepare smart questions to ask – Asking thoughtful questions shows your enthusiasm for the role and gives you valuable insights.

• Dress professionally – Even if the dress code is business casual, wear a suit to the interview to make the best impression.

• Get ready logistically – Confirm the location and interviewer names. Arrive 10-15 minutes early. Bring extra copies of your resume.

Common Maximus Interview Questions and Answers

Here are some of the most frequently asked Maximus interview questions along with sample responses:

1. Why do you want to work for Maximus?

I’m very interested in Maximus because of your mission to help improve government programs that serve citizens in need. Your company values align with my passion for making a positive social impact. I admire how Maximus partners with government agencies to enhance efficiency and service delivery. If hired, I would be excited to use my skills in [insert relevant skills] to support innovative government programs.

2. What do you know about Maximus and the services we provide?

From my research, I know Maximus is a leader in business process outsourcing for health and human services agencies. You operate call centers, provide independent medical assessments, manage enrollment programs, and consult on process improvements. For example, I understand Maximus helps manage Medicare appeals, child support enforcement, and applications for the Affordable Care Act. I’m impressed with the scope of your services and how they aim to help underserved populations get access to critical government services.

3. Why are you interested in this role at Maximus?

[Refer to key responsibilities and requirements in the job description.] As you can see from my resume, I have X years of experience doing A, B and C. These directly align with the qualifications you’re seeking for this position. In my past roles at X and X, I successfully [share 1-2 relevant accomplishments]. I’m passionate about the opportunity to utilize my skills in Y and Z to deliver results for Maximus in this role. This position is the ideal next step for me to develop my experience in your industry.

4. What do you know about [name of government program relevant to the role]?

[Demonstrate your knowledge of the key details, purpose, policies, and stakeholders of the government program. For example:] Through my research, I understand the Medicaid program aims to provide health coverage for low-income individuals. It’s jointly funded by state and federal governments and administered by state agencies. Some key things I know are:

• Medicaid serves over 70 million Americans, including low-income adults, children, pregnant women, and people with disabilities.
• The program covers services like doctor visits, hospital care, mental health services, prescription drugs, and long-term care.
• Eligibility and coverage specifics vary between states but follow federal guidelines.
• Regulations and policies for Medicaid have evolved over time, expanding eligibility and services covered.
• Managing and servicing an important program like Medicaid requires expertise in navigating complex government regulations.

5. How would you handle an angry client or customer?

When dealing with an upset client, I would first listen carefully without interrupting them. I understand their frustration and make sure they feel heard. Next, I would apologize sincerely for any issues and assure them I will do my best to help resolve the situation. If I need to escalate the issue to a supervisor, I inform them politely and provide updates until we reach a resolution. Even with difficult clients, I remain calm and professional. My goal is building their trust that I will address their concerns fairly and efficiently.

6. Are you willing to relocate for this position?

Yes, I am absolutely open to relocating for this opportunity. I understand Maximus has over 100 offices across multiple states and countries. I welcome the chance to move wherever I could best serve your business needs and clients. In my past experience moving from [location] to [location], I demonstrated my ability to quickly adapt to a new environment. While relocating requires effort, I see it as an exciting chance for professional and personal growth.

7. Describe a time you had to interact with someone who was upset or complaining. How did you handle this?

In my last role, I once fielded a call from a client upset over a delayed shipment of products we provided. I first let them explain the issue fully, then calmly apologized and took responsibility for the delay. I pulled up their account, researched the reasons for the backorder, and explained the mix-up. Although I wanted to blame the supplier, I focused on being accountable. I assured the client I was personally working to expedite their new shipment and followed up regularly until it arrived. While not an easy interaction, maintaining professionalism and active listening turned their frustration into renewed loyalty.

8. Tell me about a time you had to adapt quickly to a new software system in your job.

When our team transitioned to a new case management system, I took a proactive approach to getting up to speed quickly. I signed up for the first training sessions to learn the platform’s key functionality and workflow. Whenever I had questions, I consulted the training guides and tip sheets. I also spent time testing all the features I used daily to become comfortable navigating the new system. Within two weeks I had mastered the basics and started helping new users struggling with the learning curve. My manager praised my quick adaption even while handling my regular caseload.

9. How would you handle a heavy workload with tight deadlines? Give a specific example.

I have significant experience prioritizing and managing high workloads efficiently to meet tight deadlines. For example, in my last role, our department had a major staff shortage during peak open enrollment season. For two months, I took on extra cases on top of my regular full caseload. To succeed, I worked early mornings and weekends as needed. I also made a priority list of critical deadlines and organized my time meticulously. When overwhelmed, I asked coworkers to collaborate on cases. Through hard work and time management skills, I resolved all my cases accurately and on time.

10. This role requires strong attention to detail. Describe a time your attention to detail was critical on the job.

Attention to detail is essential in my work processing complex [cases, applications, claims, etc]. For example, when reviewing case files, I carefully inspect each document, cross-check dates and calculations, and ensure all rules were followed accurately. One time I caught an eligibility calculation error missed by others that led us to nearly deny benefits incorrectly. Thanks to my thorough line-by-line review before approving that file, I prevented a serious mistake. My manager recognized this example of strong diligence. I prioritize meticulous reviews because mistakes could significantly impact clients relying on these services.

11. Tell me about a time you successfully coached or trained someone. What techniques did you use?

When our department hired several new claims processors, I was asked to help train them on our systems and protocols. To start, I had them shadow me so they could directly observe my workflow. As they began working independently, I gave frequent feedback on their work to reinforce strengths and correct mistakes. Whenever they had questions, I took time to explain in detail, using examples to make concepts clear. I also created quick reference guides covering key processes they