Getting Hired at Medallia: A Guide to Interview Preparation

It’s time for your technical interview! At Medallia, we know that CS skills aren’t the only thing that makes an engineer good. Yes, this is a technical interview, so make sure you know the basics of computer science, including how to code, understand algorithms, and build data structures. But that’s not all. Our engineers will also take the time to get to know you as a person, including how you learn, how you interact with others, and how you work when things aren’t clear. Don’t just take my word for it! Here are some tips from some of our newest engineers.

Getting ready for a job interview at Medallia? As a top experience management company, Medallia hires only the best people. With competition stiff for coveted roles, it pays to go in fully prepared. This complete guide tells you everything you need to know to do well in your Medallia interview.

Overview of Medallia’s Interview Process

The typical Medallia interview process comprises

  • Initial phone screening with a recruiter
  • 1-3 technical and behavioral interviews
  • Sample projects or coding exercises
  • Discussions with hiring manager/senior management

The number of rounds and types of interviews depend on the role. The process is meant to test both your technical and “soft” skills, such as your ability to communicate, solve problems, and fit in with the company’s culture.

Timing varies too. Some candidates report quick turnarounds while others note inconsistencies and delays. Overall, if you showcase your qualifications and align with Medallia’s values, the experience can be smooth and engaging.

Most Common Medallia Interview Questions

Let’s explore the key Medallia interview questions and how to tackle them successfully

1. Tell us about your experience managing cross-functional teams.

This Behavioral Interview Question evaluates your collaboration, leadership and project execution skills. Discuss specific instances where you led diverse teams, highlighting strategies used to:

  • Foster collaboration
  • Resolve conflicts
  • Align goals
  • Track deliverables

Emphasize outcomes achieved through teamwork Quantify project success through metrics like early delivery, under budget costs and exceeding targets

2. How do you approach data analysis to derive actionable insights?

With this Technical Interview Question, interviewers assess your analytical skills. Explain your data analysis methodology clearly. Cover:

  • Tools and techniques used
  • Statistical concepts applied
  • Translating analysis into strategic decisions

Use examples showcasing how your data insights informed major business decisions. For instance, identifying customer churn patterns and mitigating it through personalized incentives.

3. Tell us about a time you successfully optimized a process or system.

This Behavioral Question evaluates your critical thinking and problem-solving abilities. Outline the situation faced, key challenges noted, solutions implemented and quantitative results achieved.

For example, improving software build processes through CI/CD implementation – reduced release cycles by 30% and bugs by 20%.

Highlight continuous learning, soliciting team input and iterating based on data. This conveys your analytical approach.

4. How would you design a customer feedback collection system?

With this Systems Design Question, interviewers assess your technical design skills and customer focus. Outline considerations like:

  • Feedback channels – surveys, social media, in-app, email, SMS etc.
  • Collection modes – active vs passive
  • Analysis needs – segmentation, sentiment tracking etc.

Then map technical components like:

  • Multi-channel feedback widgets
  • Centralized data pipeline
  • Tagging for segmentation
  • Analytical dashboards

Focus on flexibility, scalability and actionable insights. Ask clarifying questions to fully understand requirements.

5. What steps would you take to troubleshoot a slow API call?

This Technical Question tests your structured debugging skills. Outline an approach focused on:

  • Reproducing the issue through logs and monitoring
  • Isolating components through breakdown tests
  • Measuring performance between components
  • Identifying bottlenecks through profiling

Emphasize systematic elimination of possibilities. Ask about available tools and collaborate with hints from the interviewer. Conclude with highlighting learnings.

6. How would you design a scalable cloud architecture for a SaaS product?

This Systems Design Interview Question evaluates your understanding of scalable distributed systems. Discuss considerations like:

  • Handling load spikes
  • Providing high availability
  • Enabling elastic scaling
  • Optimizing performance

Propose solutions including:

  • Load balancing across regions
  • Horizontal scaling of app servers
  • Caching frequently accessed data
  • Asynchronous processing using queues

Ask clarifying questions. Suggest alternatives and tradeoffs. Emphasize adaptability to changing requirements.

7. Tell us about a time you influenced a product roadmap based on customer feedback.

This Behavioral Question tests your customer orientation and persuasive skills. Provide a specific example where you analyzed customer feedback, identified opportunities and drove changes to the product roadmap.

Highlight techniques used to compile feedback, quantify needs and pitch suggestions to stakeholders. Share positive business impacts of implementing customer-centric product changes.

8. How would you go about reducing engineering team attrition rates?

This Situational Interview Question evaluates your people management skills. Suggest realistic improvements like:

  • Fostering autonomy, mastery and purpose
  • Promoting learning and development
  • Improving engineering processes
  • Building camaraderie through team events
  • Soliciting input on workload and satisfaction
  • Providing opportunities to work on critical projects

Emphasize two-way communication, data-driven insights and collaborative problem solving.

Tips to Ace Your Medallia Interview

Beyond preparing for likely questions, following best practices will boost your chances of interview success:

1. Research the company and role thoroughly – Understand Medallia’s solutions, culture and requirements for the position. This shows commitment.

2. Review your resume – Brush up on all details as interviewers may probe deeply on any aspect. Refresh your memory on key projects and accomplishments.

3. Prepare 2-3 strong questions to ask – Inquiries show your engagement. Ask about growth opportunities, team culture, or challenges faced.

4. Practice aloud extensively – Rehearse your responses and body language until you feel comfortable. Practice technical concepts you may be tested on.

5. Show your problem-solving process – For technical questions, explain your approach clearly. Interviewers focus on your thinking and collaborative skills.

6. Be honest about your knowledge – It’s fine to say you’re unsure about technical details but would research further. Display intellectual curiosity.

7. Ask for feedback – Thank interviewers and request their inputs on how you could improve. This shows you’re open to coaching.

8. Follow up promptly – Send thank you notes to all interviewers within 24 hours, reiterating your interest in the role.

medallia interview questions

Tip #2: Explain Your Approach, Not Just the Solution

“How you look at the problem and how you build your solution on top of that is much more important than the solution itself.” ” – Prajakta Bhutada, Cloud Fabric, Software Engineer, Georgia Institute of Technology, Class of 2016.

“Explain as much of your thought process as possible. You might be on the right track, and the interviewer can guide you through it. If you get stuck and don’t communicate anything, they’ll assume you have no idea what’s going on. ” – Ryan Vogan, Software Engineer, Text Analytics, Cornell University, Class of 2016.

Tip #3: Embrace Feedback

“At the end, it’s time to get some actionable feedback from your interviewers. Is there a better way to do this? Did you seem nervous or sure of yourself? Is there something you need to work on more?” – Anugrah Vijay, Site Reliability Engineer, Georgia Institute of Technology, Class of 2016.

“At the end, it’s time to get some actionable feedback from your interviewers. Is there a better way to do this? Did you seem nervous or sure of yourself? Is there something you need to work on more?” – Anugrah Vijay, Site Reliability Engineer, Georgia Institute of Technology, Class of 2016.

“Try to stay relaxed and respond to feedback from the interviewer. They are trying to help you, and how you respond says a lot about you. Being receptive to criticism is an important characteristic. ” – Connor Gorman, Software Engineer, Cloud Fabric, University of Southern California, Class of 2015.

A Brief Interview with Alex Glanz, Principal at Medallia


What is the best answer for “Tell me about yourself”?

The best way to answer “Tell me about yourself” is with a brief highlight-summary of your experience, your education, the value you bring to an employer, and the reason you’re looking forward to learning more about this next job and the opportunity to work with them.

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